Hefley / Loesche eSourcing Capability Model for Client Organizations – eSCM-CL
1. Auflage 2010
ISBN: 978-90-8753-560-5
Verlag: Van Haren Publishing
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)
E-Book, Englisch, 450 Seiten
Reihe: ITSqc Series
ISBN: 978-90-8753-560-5
Verlag: Van Haren Publishing
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)
The eSourcing Capability Model for Client Organizations (eSCM-CL) is the best practices model that enables client organizations to appraise and improve their capability to foster the development of more effective relationships and to better manage these relationships. This title helps readers successfully implement a full range of client-organization tasks, ranging from developing the organization's sourcing strategy, planning for sourcing and service provider selection, initiating an agreement with service providers, managing service delivery, and completing the agreement.
The eSCM-CL has been designed to complement existing quality models and sourcing frameworks so that clients can capitalize on their previous improvement efforts and meet mandated requirements. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement.
Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP® (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.
Autoren/Hrsg.
Weitere Infos & Material
1;eSourcing Capability Model for Client Organizations (eSCM-CL);6
2;Foreword - Michael Corbett;12
3;Foreword - Marie-Noëlle Gibon;14
4;Introduction;16
5;CHAPTER 1 eSourcing;22
6;CHAPTER 2 Sourcing Issues & a Solution;26
7;CHAPTER 3 Understanding the Model;46
8;CHAPTER 4 Using the eSCM-CL;68
9;CHAPTER 5 Capability Determination Methods & Certification;72
10;CHAPTER 6 The Practice Structure;88
11;CHAPTER 7 Interpreting the Intent of the eSCM-CL;104
12;CHAPTER 8 The Practices;122
13;Glossary & References;396
14;Appendices;418
