Hempel Usability of Speech Dialog Systems

Listening to the Target Audience
1. Auflage 2008
ISBN: 978-3-540-78343-5
Verlag: Springer Berlin Heidelberg
Format: PDF
Kopierschutz: 1 - PDF Watermark

E-Book, Englisch, 176 Seiten

Reihe: Signals and Communication Technology

Before designing a speech application system, three key questions have to be answered: who will use it, why and how often? This book focuses on these high-level questions and gives a criteria of when and how to design speech systems. After an introduction, the state-of-the-art in modern voice user interfaces is displayed. The book goes on to evolve criteria for designing and evaluating successful voice user interfaces. Trends in this fast growing area are also presented.

Autoren/Hrsg.

Hempel, Thomas

Inhaltsverzeichnis

1;Content;6
2;List of Contributors;10
3;Chapter 1;13
3.1;1 Who, Why and How Often? Key Elements for the Design of a Successful Speech Application Taking Account of the Target Groups;14
3.1.1;1.1 Introduction;14
3.1.2;1.2 Quality Assurance for the Development of IVR Systems – a Procedural Model;16
3.1.3;1.3 How to Collect the Key Information for Design for a Target Group;20
3.1.4;1.4 How to Design Dialogues for a Target Group;27
3.1.5;1.5 Eleven Recommendations for Design for a Target Group;31
3.1.6;1.6 Discussion and Conclusion;46
3.1.7;Acknowledgements;48
3.1.8;References;48
4;Chapter 2;52
4.1;2 Experiences of Designing a Speech User Interface for a Smart Home Environment;53
4.1.1;2.1 Introduction;53
4.1.2;2.2 Basic Requirements;55
4.1.3;2.3 Dialog Strategies;60
4.1.4;2.4 Technical Realization;70
4.1.5;2.5 Final Check;73
4.1.6;2.6 Basic Advices;75
4.1.7;2.7 At a Glance;76
4.1.8;References;77
5;Chapter 3;78
5.1;3 Automatic User Classification for Speech Dialog Systems;79
5.1.1;3.1 Introduction;79
5.1.2;3.2 Automatic Information Retrieval and Adaptation;82
5.1.3;3.3 User Features and Log Files;86
5.1.4;3.4 Testing and Findings;88
5.1.5;3.5 Summary and Outlook;89
5.1.6;Acknowledgements;90
5.1.7;References;90
6;Chapter 4;92
6.1;4 A new Testbed for Semi-Automatic Usability Evaluation and Optimization of Spoken Dialogue Systems;96
6.1.1;4.1 Introduction;96
6.1.2;4.2 Basic Information Related to Quality and Usability;98
6.1.3;4.3 Data Acquisition;102
6.1.4;4.4 Data Analysis;103
6.1.5;4.5 Testbed Integration;109
6.1.6;4.6 Discussion and Conclusions;111
6.1.7;Acknowledgements;113
6.1.8;References;113
7;Chapter 5;116
7.1;5 Stylus Meets Voice – a Practitioner’s View on Multimodal Input and Output;118
7.1.1;5.1 Preface;118
7.1.2;5.2 Basics of Multimodal Applications;119
7.1.3;5.3 Designing Multimodal Applications;123
7.1.4;5.4 Summary and Conclusion;131
7.1.5;Acknowledgements;132
7.1.6;References;132
8;Chapter 6;134
8.1;6 More Than Words: Designing Multimodal Systems;136
8.1.1;6.1 Multimodal User Interfaces;136
8.1.2;6.2 Multimodal Input and Interaction Behavior;138
8.1.3;6.3 Multimodal Output and Perception;140
8.1.4;6.4 Making it Real: the Design Process;143
8.1.5;6.5 Summary;151
8.1.6;References;151
9;Chapter 7;158
9.1;7 Sound Branding and Corporate Voice – Strategic Brand Management Using Sound;160
9.1.1;7.1 The Importance of the Auditory Dimension;160
9.1.2;7.2 The Sound of a Brand;161
9.1.3;7.3 The Sonic Equivalents of Brand Values;162
9.1.4;7.4 The Building Blocks of Corporate Sound;162
9.1.5;7.5 The Power of the Voice;163
9.1.6;7.6 Brand-Specific Application;163
9.1.7;7.7 Vocal Character;165
9.1.8;7.8 Voice Applications;165
9.1.9;References;166
10;Chapter 8;168
10.1;8 Speak to the Target Audience – Some Observations and Notes on the Pragmatics of Spoken Dialog Systems;170
10.1.1;8.1 Introduction;170
10.1.2;8.2 A Long, Long Time ago in a far Away Galaxy…;171
10.1.3;8.3 Identify Key Players;173
10.1.4;8.4 Understand Decision Makers;175
10.1.5;8.5 Encourage Decisions;177
10.1.6;8.6 Live with it – but Keep up the Effort!;179
10.1.7;References;181
11;Acknowledgements;182
12;Index;184