The AI-Centric HR Operating Model

An Ethical Approach to Improve Workforce and Business Performance
1. Auflage 2026
ISBN: 978-1-3986-2973-8
Verlag: Kogan Page

Buch, Englisch, 328 Seiten, Format (B × H): 161 mm x 240 mm, Gewicht: 611 g

Embed AI at the heart of HR to drive workforce performance, commercial impact and long-term relevance. The AI-Centric HR Operating Model is a strategic guide for senior HR leaders and people executives who must integrate artificial intelligence into their operating models to remain integral to business performance. Written by Tess Hilson-Greener, this book explains how HR can move beyond legacy structures and process-heavy activity to design an AI-centric model aligned to how value is now created across the organization. Grounded in ethics and human value, the book shows how AI should be embedded across HR as a core operating capability not as a technology add-on. It demonstrates how AI can amplify human judgement, creativity and insight while improving productivity, decision-making speed and organizational resilience, ensuring HR drives both people outcomes and commercial results. You'll learn how to: - Design an AI-centric HR operating model aligned to business strategy - Embed AI across HR to improve productivity, capability and decision-making - Align human judgement and creativity with AI-enabled performance insights - Ensure ethical, human-centered AI adoption that builds trust and engagement With research-led insight, senior leader perspectives and real-world organizational evidence, The AI-Centric HR Operating Model helps HR leaders strengthen relevance, accelerate impact and position the people function as a central driver of performance in the AI era. Themes include: AI in HR, HR operating models, workforce performance, ethical AI, people strategy, organizational resilience, human-centered AI, business alignment

Autoren/Hrsg.

Hilson-Greener, Tess

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Personalwesen, Human Resource Management
• Mathematik | Informatik EDV | Informatik Informatik Künstliche Intelligenz
• Wirtschaftswissenschaften Betriebswirtschaft Management Unternehmensorganisation & Entwicklungsstrategien

Inhaltsverzeichnis

• • Chapter - 00: Introduction;
  • Chapter - 01: The illusion of progress;
  • Chapter - 02: Human–AI teaming – where organizational judgement now lives;
  • Chapter - 03: Ethics without judgement – when systems prevent decisions;
  • Chapter - 04: Role compression – reconfiguring HR in an AI-mediated organization;
  • Chapter - 05: Capability under pressure – reconfiguring HR in an AI-mediated organization;
  • Chapter - 06: Rethinking productivity in an AI-mediated organization;
  • Chapter - 07: Leadership in the AI supercycle – redefining decision-making and accountability;
  • Chapter - 08: The PXB ecosystem – an operating architecture for AI-mediated organizations;
  • Chapter - 09: The architecture of AI governance – monitoring, ethics and the judgement spine;
  • Chapter - 10: From AI tools to operating systems – implementing the AI-centric operating model;

Über Autor(innen)

Hilson-Greener, Tess
<p><b>Tess Hilson-Greener</b> is an international speaker, researcher and organizational transformation leader. She is the founder of the HR2035 Foundation and also established the AI-Mediated Foundation, the umbrella organization for her research, thought leadership and practical frameworks, bringing together initiatives including HR2035 and the PXB Ecosystem™ to advance understanding of AI-mediated organizations.</p><p>With more than 30 years' experience across global organizations, government and private equity-backed enterprises, she specializes in the design of AI-mediated organizations, workforce transformation, governance and decision architecture.</p><p>Her work combines expertise across HR, organizational design, technology, executive leadership and enterprise transformation. She is the creator of the PXB Ecosystem™, a decision-based organizational architecture designed to help organizations embed accountability, governance and performance into AI-enabled execution.</p>

Tess Hilson-Greener is an international speaker, researcher, transformation leader and founder of the HR2035 Foundation. With more than 30 years' experience across global organizations, government and private equity-backed enterprises, she specializes in AI-mediated organizations, workforce transformation, governance and decision architecture. Her work combines expertise across HR, organizational design, technology, executive leadership and enterprise transformation. Based in London, UK, she is also the creator of the PXB Ecosystem™, a decision-based operating architecture designed to help organizations embed accountability, governance and performance into AI-enabled execution.