The Ai-Centric HR Operating Model

An Ethical Approach to Improve Workforce and Business Performance
1. Auflage 2026
ISBN: 978-1-3986-2971-4
Verlag: Kogan Page

Buch, Englisch, 272 Seiten, Format (B × H): 156 mm x 234 mm

Embed AI at the heart of HR to drive workforce performance, commercial impact and long-term relevance.

The AI-Centric HR Operating Model is a strategic guide for senior HR leaders and people executives who must integrate artificial intelligence into their operating models to remain integral to business performance. Written by Tess Hilson-Greener, this book explains how HR can move beyond legacy structures and process-heavy activity to design an AI-centric model aligned to how value is now created across the organization.

Grounded in ethics and human value, the book shows how AI should be embedded across HR not as a technology add-on but as a core operating capability. It demonstrates how AI can amplify human judgement, creativity and insight while improving productivity, decision-making speed and organizational resilience, ensuring HR drives both people outcomes and commercial results.

You'll learn how to:

- Design an AI-centric HR operating model aligned to business strategy

- Embed AI across HR to improve productivity, capability and decision-making

- Align human judgement and creativity with AI-enabled performance insights

- Ensure ethical, human-centered AI adoption that builds trust and engagement

With research-led insight, senior leader perspectives and real-world organizational evidence, The AI-Centric HR Operating Model helps HR leaders strengthen relevance, accelerate impact and position the people function as a central driver of performance in the AI era.

Themes include: AI in HR, HR operating models, workforce performance, ethical AI, people strategy, organizational resilience, human-centered AI, business alignment

Autoren/Hrsg.

Hilson-Greener, Tess

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Personalwesen, Human Resource Management
• Mathematik | Informatik EDV | Informatik Informatik Künstliche Intelligenz
• Wirtschaftswissenschaften Betriebswirtschaft Management Unternehmensorganisation & Entwicklungsstrategien

Inhaltsverzeichnis

Chapter - 01: The End of HR Orthodoxy; Chapter - 02: People Logic vs Business Logic; Chapter - 03: Fear, Misinformation, and the AI Shockwave in HR; Chapter - 04: Introducing the People Operating System; Chapter - 05: The Ethical People Function; Chapter - 06: The Seven AI-Centric Pillars of HR Infrastructure; Chapter - 07: Governance and Ethics in the Intelligence Era; Chapter - 08: Measuring Contribution in an AI-Human World; Chapter - 09: Moving from HR Function to Intelligent Ecosystem; Chapter - 10: The AI-Centric HR Roadmap

Über Autor(innen)

Tess Hilson-Greener is the founder of the HR2035 Foundation and has more than 30 years' experience in technology, organisational development and HR strategy across Europe, the Middle East, Africa, the United States and Japan. Based in Woking, UK, she is widely recognised for her work on AI readiness, HR ethics, and the future of HR capability. She is a frequent keynote speaker, researcher, and industry writer, and advises boards, HR Directors and policymakers on AI transformation, workforce strategy, and the design of ethical, adaptive, future-ready organisations.