E-Book, Englisch, 100 Seiten, Web PDF
Hinton / Barnes The benefits of e-business performance measurement systems
1. Auflage 2008
ISBN: 978-0-08-088805-7
Verlag: Elsevier Science & Techn.
Format: PDF
Kopierschutz: 1 - PDF Watermark
E-Book, Englisch, 100 Seiten, Web PDF
ISBN: 978-0-08-088805-7
Verlag: Elsevier Science & Techn.
Format: PDF
Kopierschutz: 1 - PDF Watermark
To participate fully in the new world of e-business, organisations have to make significant financial investments. How then, should they evaluate e-business investment proposals and monitor the resulting performance of their on-line business operations? To what extent are traditional performance measurement systems fit for a world where clicks not bricks determine business success? This CIMA report describes research investigating how organisations have been adapting their performance measurement systems for e-business. The research aimed to identify the features and benefits of an effective e-business performance measurement system by studying twelve organisations that have had some success in developing performance measurement systems suitable for the on-line environment.
* Based on four years of case study research inlcuding interviews with 12 managers
* offers a distinctive view of e-business in measuring the performance of a business
* Recommendations are made based on the findings from cross case analysis
Autoren/Hrsg.
Weitere Infos & Material
1;Front Cover;1
2;The Benefits of e-business Performance Measurement Systems;4
3;Copyright Page;5
4;Contents;6
5;Researchers' Contact Details;7
6;Acknowledgements;8
7;List of Abbreviations;9
8;Executive Summary;10
9;Chapter 1. Introduction;12
10;Chapter 2. Literature Review;18
11;Chapter 3. Research Methodology;26
12;Chapter 4. Individual Case Study Summaries;32
13;Chapter 5. Cross-Case Analysis;52
14;Chapter 6. Discussion;66
15;Chapter 7. Conclusions and Recommendations;74
16;References;80
17;Literature Generated from the Project (to Date);86
18;Index;90
18.1;A;92
18.2;B;92
18.3;C;92
18.4;D;92
18.5;E;92
18.6;F;92
18.7;G;92
18.8;I;92
18.9;K;92
18.10;L;92
18.11;M;92
18.12;N;92
18.13;O;92
18.14;P;92
18.15;Q;93
18.16;R;93
18.17;S;93
18.18;T;93
18.19;W;93
