Jonasson Determining Project Requirements, Second Edition

Mastering the BABOK® and the CBAP® Exam
2. Auflage 2013
ISBN: 978-1-4398-9652-5
Verlag: Taylor & Francis
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 403 Seiten

Reihe: ESI International Project Management Series

Good requirements do not come from a tool, or from a customer interview. They come from a repeatable set of processes that take a project from the early idea stage through to the creation of an agreed-upon project and product scope between the customer and the developer.

From enterprise analysis and planning requirements gathering to documentation, Determining Project Requirements, Second Edition: Mastering the BABOK® and the CBAP® Exam covers the entire business analysis cycle as well as modeling techniques. Aligned with the International Institute of Business Analysis’ (IIBA) Business Analysis Body of Knowledge 2.0® (BABOK® Guide 2.0), the second edition of this popular reference provides readers with a complete and up-to-date resource for preparing to take the Certified Business Analysis Professional (CBAP®) examination. It also:

- Presents helpful techniques, tools, best practices, and templates to help readers improve the requirements gathering processes within their organization

- Contains exercises, sample solutions, and a case study that illustrate how to deal with the various situations that might be encountered in the requirements gathering process

- Supplies a broad overview of a multitude of business analysis issues

- Includes two sample business requirements documents—one is a comprehensive template, provided courtesy of ESI International, the second is a simpler template suitable for smaller projects

The book covers all of the BABOK® knowledge areas and features new preparatory sections for the CBAP® exam that include 300 questions. It examines data modeling, requirements modeling techniques, process modeling, and hybrid techniques. With its many examples, use cases, and business requirements document templates, this book is the ideal self-study guide for practitioners. The combination of theory, activities, exercises, solutions, case study, and exam questions also makes it suitable for business analysis students.

Zielgruppe

Business analysts, project managers, and IT managers.

Autoren/Hrsg.

Jonasson, Hans

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Management Projektmanagement

Inhaltsverzeichnis

Introduction
Objectives
Overview
The Early Days
The Project Management Institute®
The International Institute of Business Analysis®
The Role of the Business Analyst
Where Is It All Going?
Book Project
Summary
Activity

Laying the Foundation
Objectives
Overview
Life Cycle Definitions
What Is a Body of Knowledge?
Overview of PMI Applicable Standards
Overview of IIBA Framework and Standards
SEI-CMMI and Applicability Requirements Management Requirements Development
Which Standard to Use?
Comments on Tool Standards
Business Analyst’s Skills Analysis Skills Business Knowledge IT Knowledge Meeting and Presentation Skills Decision Making, Negotiation, Conflict Resolution, and Escalation Skills Questioning Skills, Systems Thinking, and Logic Leadership Skills
Summary
Activity
CBAP Test Questions

Business Analysis Planning and Monitoring
Objectives
Overview
The IIBA View Plan the Business Analysis Approach Overview of Approaches Selecting and Customizing a Process Waterfall Iterative Agile Conduct Stakeholder Analysis User Profiling Experienced or Novice Users Full-Time or Part-Time Users Organizational Entities Internal or External Users Language and Cultural Differences Geographical Differences Plan Business Analysis Activities Project Overview and Background Scope and Deliverables Project Activities Roles and Responsibilities Resource Plan Requirements Risk Plan Manage Changes to Requirements Plan Business Analysis Communications Plan Requirements Management Process Manage Business Analysis Performance
General Guidelines for the Requirements Plan Risk Step 1: Develop the Risk Management Approach Step 2: Identify Risks Step 3: Assess Risks Step 4: Respond to Risks Step 5: Monitor and Control Risks Estimating Laying Out Tasks Costing Tracking and Reporting Kick-Off Meeting Summary
Activity
CBAP Test Questions

Elicitation
Objectives
Overview
The IIBA View
How to Select the Right Technique for Gathering Requirements Different Ways for Different Customers Different Ways for Different Categories Impact of Globalization
Customer Interviews
Observation or Job Shadowing
Studying Existing Systems
Studying Interfaces
Surveys
Discovery/JAD/Facilitated Sessions History Characteristics of a JAD Project What Is Created in a JAD Session? JAD Participants The Facilitator The Business Analyst The Scribe The User (Customer) Subject Matter Experts The Developer The Sponsor Observers The JAD Process Establish Goals and Objectives Prepare for the Session Conduct the Session Follow-Up Facilitation Summary
Focus Groups
Market Research
Evaluate "Best Practices"
Prototyping
Storyboarding
Idea-Generating Techniques (Brainstorming) Basic Brainstorming Anonymous Brainstorming Affinity Diagramming Brainstorming With One Person Brainstorming for a Virtual Team Summary
Tools for Virtual Environments
Requirements Prioritization Techniques The Dollar Approach Forced Pair Ranking Density Dotting Analytical Hierarchy Process Summary
Summary
Activity
CBAP Test Questions

Requirements Management and Communication
Objectives
Overview
The IIBA Tasks Manage Solution Scope and Requirements Manage Requirements Traceability Maintain Requirements for Reuse Prepare Requirements Package Communicate Requirements
Summary
Activity
CBAP Test Questions

Enterprise Analysis
Objectives
Overview
The IIBA tasks Define the Business Need Assess Capability Gaps Determine the Approach to Finding a Solution Define Solution Scope Business Goals and Objectives Assumptions Constraints Scope Statement Impacted Organizations Define the Business Case
Conducting the Initial Risk Assessment
Preparing the Decision Package
Understanding the Business
Business Models Organization Charts Infrastructure Models Business Location Models Business Events Business Entity Models Business Process Models
Summary
Activity
CBAP Test Questions

Requirements Analysis
Objectives
Overview
The IIBA Tasks Prioritize Requirements Organize Requirements How Much Detail Do You Need? Stakeholder-Based Classification Sequence-Oriented Classification Purpose-Based Classification Combining Structures Specify and Model Requirements Process Models Data Models Data Flow Diagrams The Unified Modeling Language Family Matrix Documentation How to Decide Which Model to Select Text Documentation Validating the Requirements
Summary
Activity
CBAP Test Questions

Solution Assessment and Validation
Objectives
Overview
The IIBA Tasks
The Importance of Alternative Solutions
Selecting a Solution
Matching the Solution to the Needs of the Customer
Support Testing and Quality Assurance Validation versus Verification Planning for the Test Types of Tests Evaluating Customer Satisfaction
Implementing and Supporting the Solution
Summary
Activity
CBAP Test Questions

Preparing for the Test
Taking the Test

Swede-Mart Case Study
Introduction
Strategy
Industry Background
Project Background
Distribution Center/Inventory Operations
Product Lines
Purchasing
Receiving
Accounts Payable
Order Processing and Shipping
Reporting
Summary
Interview with Store Buyer

Answers to Test Questions

Activity Solutions for Swede-Mart Case Study

Sources and Bibliography
Appendix A: Acronyms
Appendix B: Business Requirements Document Templates
Appendix C: United Nations Organizational Chart
Index

Über Autor(innen)

Hans Jonasson, CBAP, PMP, founder of JTC Unlimited, has more than 30 years of experience in the areas of project management, business analysis, and professional development training. He started his career with Volvo LTD in Gothenburg, Sweden, in 1980 as a systems analyst/programmer. In 1984 he moved to the United States to work on new development projects for EDS and General Motors. He has managed all aspects of software development projects for the automotive industry, with budgets that have ranged from $100,000 to $10 million. Hans is now based in Gothenburg, Sweden.

He has taught introductory and advanced-level courses on project management, requirements gathering, CMMI®, and process development, to more than 10,000 professionals at companies that include IBM, EDS, Ford Motors, DaimlerChrysler, General Dynamics, Citibank, and Volvo.

Since 1996, he has been a Project Management Professional (PMP®) and member of the Project Management Institute (PMI®), as well as a frequent presenter at PMI events in North America and Europe for the last ten years. He is a member of the Swedish Chapter of PMI and the International Institute of Business Analysis (IIBA™).