Klobas / Jackson Becoming Virtual

Knowledge Management and Transformation of the Distributed Organization
2008
ISBN: 978-3-7908-1958-8
Verlag: Physica-Verlag HD
Format: PDF
Kopierschutz: 1 - PDF Watermark

E-Book, Englisch, 267 Seiten

Reihe: Contributions to Management Science

This book examines the capabilities needed to transform a globally distributed organization into a virtual organization (an organization that exists and operates across time and distance with the support of global communications technologies such as the Internet). The multidisciplinary team of authors examines virtualization from points of view ranging from the organizational to the technological to the sociological and psychological.

Autoren/Hrsg.

Klobas, Jane E.

Jackson, Paul D.

Inhaltsverzeichnis

1;Preface;6
2;Contents;7
3;Contributors;9
4;Abbreviations;11
5;Introduction;12
5.1;References;18
6;Part 1 Envisioning and Planning for Virtualization;20
6.1;1 Aligning Goals, Virtuality and Capability: A Virtual Alignment Model ;21
6.1.1;1.1 Introduction;21
6.1.2;1.2 Vision and Goals;21
6.1.3;1.3 State of Virtuality;23
6.1.4;1.4 Capabilities;25
6.1.5;1.5 The Virtual Alignment Model (VAM);27
6.1.6;References;30
6.2;2 Envisioning and Monitoring the Process of Becoming Virtual;32
6.2.1;2.1 Introduction;32
6.2.2;2.2 Envisioning the Virtual Organization;32
6.2.3;2.3 From Vision to Goals, Capabilities and Indicators;35
6.2.4;2.4 Goals for Virtualization;36
6.2.5;2.5 Current Level of Virtuality;37
6.2.6;2.6 Capabilities for Being Virtual;40
6.2.7;2.7 The Research Project;41
6.2.8;Reference;43
6.3;3 The Challenge of Becoming Virtual;44
6.3.1;3.1 Introduction;44
6.3.2;3.2 The Organization;45
6.3.3;3.3 Market;48
6.3.4;3.4 Unit 2 Staff and the GNO;50
6.3.5;3.5 Strategic Challenges for the Coming Year;51
6.3.6;3.6 Information Technology;52
6.3.7;3.7 Possible Solutions;58
6.3.8;3.8 Toward Virtualization: Baseline Measurements;60
7;Part 2 New Insights into Knowledge Management and Virtualization;62
7.1;4 Social Uncertainty in Virtual Organizations: A Preliminary Ontology of the Constituent Elements;63
7.1.1;4.1 Introduction;63
7.1.2;4.2 Background;64
7.1.3;4.3 Theory Development;67
7.1.4;4.4 The Formula for Social Uncertainty;71
7.1.5;4.5 Social Uncertainty in Unit 2;72
7.1.6;4.6 Conclusion;77
7.1.7;References;78
7.2;5 When Communities of Practice Fail: Community Ties and Organizational Commitment;80
7.2.1;5.1 Communities of Practice;80
7.2.2;5.2 Research Approach;82
7.2.3;5.3 Results;86
7.2.4;5.4 Discussion;90
7.2.5;5.5 Future Research;92
7.2.6;References;93
7.3;6 An Exploratory Survey of the Structure and Components of Organizational Memory;95
7.3.1;6.1 Introduction;95
7.3.2;6.2 Background;96
7.3.3;6.3 Researching Organizational Memory;98
7.3.4;6.4 The Investigation;99
7.3.5;6.5 Results;100
7.3.6;6.6 Discussion;108
7.3.7;6.7 Conclusion;114
7.3.8;References;115
7.4;7 The Organization as a Transactive Memory System ;117
7.4.1;7.1 Introduction;117
7.4.2;7.2 Background;117
7.4.3;7.3 Uncovering and Evaluating TMS;120
7.4.4;7.4 The Nature of the Organizational TMS;122
7.4.5;7.5 Quantitative Evaluation of the TMS;130
7.4.6;7.6 Implications for IS to Support TMS;130
7.4.7;7.7 Conclusion;136
7.4.8;References;138
7.5;8 Adoption of Technologies for Virtual Work;140
7.5.1;8.1 Introduction;140
7.5.2;8.2 Technologies for the Virtual Organization in Unit 2;141
7.5.3;8.3 Method;142
7.5.4;8.4 User Response;142
7.5.5;8.5 Discussion and Conclusion;154
7.5.6;References;154
7.6;9 Monitoring, Control and the Performance of Virtual Work ;155
7.6.1;9.1 Introduction;155
7.6.2;9.2 Background;156
7.6.3;9.3 Research Approach;159
7.6.4;9.4 External Control of Virtual Knowledge Workers;160
7.6.5;9.5 Internal Control of Virtual Knowledge Workers;162
7.6.6;9.6 The Role of Technology in Controlling Virtual Knowledge Workers;167
7.6.7;9.7 Conclusion;169
7.6.8;References;170
8;Part 3 Understanding Virtualization;172
8.1;10 The Challenge of Becoming Virtual, Part 2;173
8.1.1;10.1 Introduction;173
8.1.2;10.2 Efforts to Build the Virtual Organization;173
8.1.3;10.3 Progress Toward Being Virtual;176
8.1.4;10.4 Subsequent Activities;178
8.1.5;10.5 One More Survey;179
8.2;11 Reflections from the Frontline: The Journey of a Knowledge Manager;182
8.2.1;11.1 Introduction;182
8.2.2;11.2 Infatuated by the Idea of Virtual Collaboration;182
8.2.3;11.3 The Notion of Virtualization;184
8.2.4;11.4 Beginning to Grasp the Complexity;185
8.2.5;11.5 All the Way Virtual – or a Two-Tier Strategy?;185
8.2.6;11.6 Light at the End of the Tunnel;191
8.2.7;11.7 Preparing for the Future: Lessons for Knowledge Managers;194
8.2.8;11.8 Conclusion;196
8.2.9;References;197
8.3;12 The Forensics of a Challenged Initiative;198
8.3.1;12.1 Introduction;198
8.3.2;12.2 An Overview of the Outcomes;198
8.3.3;12.3 Method;200
8.3.4;12.4 The Critical Success Factors;201
8.3.5;12.5 Conclusion;214
8.3.6;References;214
8.4;13 Tools and Capabilities for Becoming Virtual;215
8.4.1;13.1 Introduction;215
8.4.2;13.2 Virtualization and Knowledge Work;215
8.4.3;13.3 Capabilities for Virtualization;217
8.4.4;13.4 Envisioning and Monitoring Virtuality;221
8.4.5;13.5 Conclusion;224
9;Appendix 1: Virtuality Indicators;226
10;Appendix 2: Baseline Virtuality at Unit 2;233
11;Appendix 3: Virtuality After One Year;238
12;Appendix 4: Capability Indicators;242
13;Appendix 5: Baseline Capabilities for Virtualization;246
14;Appendix 6: Capabilities After One Year;250
15;Appendix 7: Exercises for an Envisioning Workshop;254
16;Appendix 8: Questions for Exploring TMS;259
17;Appendix 9: Measuring ICT Value and Accessibility;261
18;Appendix 10: TPC Network Infrastructure;263