Kobayashi-Hillary Building a Future with BRICs

The Next Decade for Offshoring
1. Auflage 2007
ISBN: 978-3-540-46454-9
Verlag: Springer-Verlag
Format: PDF
Kopierschutz: Wasserzeichen (»Systemvoraussetzungen)

E-Book, Englisch, 220 Seiten

In 2003, Goldman Sachs published a startling report on the BRICs (Brazil, Russia, India, and China) region: These four countries would be larger than the G6 economics within 40 years, muscling their way to economic dominance and powering past developed countries such as the United Kingdom, Germany, and Japan. This book focuses on the technology and technology-enabled services that underpin this revolution. The editor analyses the reasons why these four countries are in a unique position to lead a 21st century growth in international services. He then features 12 chapters written by the most important chief executives from the BRICs service economy.

Autoren/Hrsg.

Kobayashi-Hillary, Mark

Inhaltsverzeichnis

1;Foreword;6
2;Preface;7
3;Table of Contents;11
4;Introduction;17
4.1;The BRICs Report;18
4.2;Offshoring 2.0;20
4.3;Virtual Servers;22
4.4;Virtual Applications;22
4.5;Virtual Architecture;23
4.6;Virtual Communications;23
4.7;Virtual Services;24
4.8;Summary;25
4.9;The Web 2.0 Generation;26
5;Part I: Brazil;31
5.1;An IT Giant Goes Global;32
5.1.1;The Origin of the IT Industry in Brazil;33
5.1.2;Expertise in Banking Systems;33
5.1.3;Brazil’s Advantages as an Offshoring Destination;34
5.1.4;Reasons Why Brazilian Companies Are Expanding Abroad;36
5.1.5;Clouds on the Horizon;38
5.2;Driving Value Up;40
5.2.1;Introduction;40
5.2.2;The Trend Towards High-Value Services;41
5.2.3;Service and Relationship Models;43
5.2.4;Vendor Selection;49
5.2.5;Brazil’s Path to Becoming a Global Player;53
5.2.6;References;55
5.2.7;Acknowledgements;55
6;Part II: Russia;56
6.1;Reflecting on the Future to Understand the Present;57
6.1.1;The Origins of Offshoring;57
6.1.2;Offshoring at Present;58
6.1.3;What the Future Holds for Offshoring;60
6.1.4;Russia’s IT Industry at Present;63
6.1.5;Prospects for Russia’s IT Industry;68
6.2;Outsourcing as a Strategic Business Model for “ Futurised” Organizations;71
6.2.1;Introduction;71
6.2.2;The Outsourcing SuperHighway;72
6.2.3;To Russia, with Love;74
6.2.4;But Why Russia?;75
6.2.5;IT Focus;75
6.2.6;Economic Flexibility;76
6.2.7;Outstanding Talent;77
6.2.8;Faster Time to Market;77
6.2.9;Futurised Outsourcing Firms Map to Futurised Companies;78
6.2.10;Building an Industry BRIC by BRIC;79
6.2.11;Caution: Changing Road Conditions Ahead;81
6.2.12;Acknowledgements;83
6.3;Eastern Europe as Most Promising Market;84
6.3.1;New Old Opportunity;85
6.3.2;Russian Federation Economic Overview;90
6.3.3;Russia in the Global Economy;92
6.3.4;Living Standards in Russia;93
6.3.5;Business Culture in Russia;94
6.3.6;Government Support for Software Exports;94
6.3.7;Maturing Trends;95
6.3.8;Conclusion;96
6.4;Dreaming with BRICs;99
6.4.1;Review of the BRICs Economic Predictions;99
6.4.2;Why BRICs?;101
6.4.3;The Russian IT Industry in Numbers;103
6.4.4;Russian IT Export Industry Expansion to the Regions;109
6.4.5;Conclusion;113
7;Part III: India;115
7.1;Globalisation – There Is Much to Gain;116
7.1.1;Globalisation: What Does It Mean for You?;117
7.1.2;Unparalleled Growth, Increased Inequality;118
7.1.3;How Deeply Is the World Integrated?;118
7.1.4;Advanced Economies Can Help;119
7.1.5;Promote Globalisation, Promote Peace;120
7.1.6;India Can Make the Difference;120
7.1.7;India and HCL: Having Run the Marathon, Now Ready to Sprint;123
7.1.8;Leadership Through Value-Centricity;124
7.1.9;Beyond the Numbers;125
7.1.10;Does Globalisation Reduce National Sovereignty?;126
7.1.11;Hardware Outsourcing: The Next Wave;127
7.2;Sourcing Without Borders – Sourcing in a Flattening World;128
7.2.1;From Offshore Outsourcing to Strategic Global Sourcing;129
7.2.2;Sourcing to Compete in the Flat World;131
7.2.3;Becoming a Flat World Service Provider;135
7.2.4;The Next Level of Global Sourcing;141
7.3;The World’s BPO Hub;143
7.3.1;An Emerging Global Power;143
7.3.2;Rightshoring;145
7.3.3;Standardisation of Services;146
7.3.4;Higher Value Outsourcing;147
7.3.5;Challenges to India’s Supremacy;148
7.3.6;Reliance on Established Markets;149
7.3.7;India’s Internal Challenges;150
7.3.8;Overcoming Common Misconceptions and Attitudes;151
7.3.9;Security;153
7.3.10;The Future for Outsourcing;153
7.4;Indian Offshoring – Building Sustainable Excellence;156
7.4.1;The Century of the Mind: India’s Rich Heritage;157
7.4.2;Mind Power, the New Reality;159
7.4.3;Education: Revolution Through Pioneering Partnerships;160
7.4.4;The Importance of the PPP Model;161
7.4.5;Work: Mentality of Service and Excellence;163
7.4.6;The Changing Customer Climate;163
7.4.7;Innovation: Leading the 21st Century Organisation;165
8;Part IV: China;169
8.1;China – An Offshoring Leader?;170
8.1.1;History of China;171
8.1.2;Economy;173
8.1.3;Country Infrastructure;176
8.1.4;Population and Workforce;177
8.1.5;The Diaspora and Their Impact;179
8.1.6;The IT Market in China;179
8.1.7;Panorama of Chinese Suppliers;181
8.1.8;Conclusion;182
8.2;The Second Shift to China;184
8.2.1;The Second Shift;184
8.2.2;Why China?;186
8.2.3;The Time of Integration;188
9;Conclusion;191
9.1;Brazil;191
9.2;Russia;192
9.3;India;194
9.4;China;197
9.5;Outsourcing Developments;198
9.6;Process Requirements;200
9.7;Tactical Outsourcing;201
9.8;Strategic Outsourcing;202
9.9;Transformational Outsourcing;203
9.10;The Key Drivers of Outsourcing Today;204
9.11;A Final Word;214
10;Bibliography;215
11;About the Editor;216
12;About the Contributors;217