Practices and Tools for Servitization

Managing Service Transition
1. Auflage 2018
ISBN: 978-3-319-76516-7
Verlag: Springer International Publishing

Buch, Englisch, 429 Seiten, Format (B × H): 153 mm x 216 mm, Gewicht: 5757 g

This edited book intends to provide knowledge on tools and practices of servitization to facilitate the formulation and implementation of servitization-based strategies, service infusion and manufacturing service transition globally. Including 22 practically relevant contributions, this book aims to help scholars and practitioners seeking to facilitate servitization in companies through original perspectives and advanced thinking in related issues such as business models, strategic change, practices, processes, routines, value creation and appropriation. Employing practice theory as a useful frame, the contributions span theoretical approaches such as product-service systems, service science, services-dominant logic and cocreation, resource-based views, industrial organization and institutional theory. The book presents tools and frameworks to enable and support servitization and engender understanding of servitization-as-practice.

Zielgruppe

Research

Autoren/Hrsg.

Kohtamäki, Marko

Bigdeli, Ali Z.

Baines, Tim

Rabetino, Rodrigo

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Produktionsmanagement, Qualitätskontrolle
• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Dienstleistungssektor & Branchen Dienstleistungssektor & Branchen: Allgemeines
• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Fertigungsindustrie
• Wirtschaftswissenschaften Betriebswirtschaft Management Forschung & Entwicklung (F&E), Innovation

Inhaltsverzeichnis

1.Practices in Servitization

Kohtamäki, Baines, Rabetino & Bigdeli

PART I Diagnosing servitization

2.Are you ready for servitization? A tool to measure servitization capacity

Coreynen, Matthyssens & Gebauer

3.Measuring servitization
Maheepala, Warnakulasooriya, Weerakoon Banda

PART II Servitization strategies and business models

4.Business models in Servitization

Huikkola & Kohtamäki

5.Value constellations in servitization

Brax & Visintin

6.Business model innovation: a process model and toolset for servitizing industrial firms

Adrodegari, Saccani, Perona & Agirregomezkorta

7.Servitization through product Modularization in consumer goods manufacturing companies Freije, De la Calle & Larrinaga

8.Value-Scope-Price: design and pricing of advanced Service offerings based on customer value

West, Rohner, Kujawski & Rapaccini

PART III. Implementing servitization

9.Servitization Challenges Overcoming the challenges of servitization: Aligning responses to service strategy

Raddats, Burton, Zolkiewski & Story

10.Paradoxes in servitization

Kohtamäki, Rabetino & Einola

11.Implementing servitization strategies: Trajectories of capability development and offering of

Basic and Advanced Services

Sousa & da Silveira

12.Unboxing the key human competencies for successful servitization

Polo

13.BI-in-practice: A look at how BI enacts framing contests and affects the service transition path
Talaoui

14.Managing risks for Product-service systems (PSS) provision: Introducing a practical decision tool for Risk Management

Reim, Parida & Sjödin

PART IV Solution sales and co-creation in servitization

15.Selling solutions by selling value

Töytäri

16.The virtue of customizing solutions: A managerial framework

Jagstedt, Hedvall & Persson

17.Servitization practices: A co-creation taxonomy

Carlborg, Kindström, & Kowalkowski

PART V Service ecosystems and service supply chain

18.To servitize is to reposition: Utilizing a Porterian view to understand servitization and value systems

Rabetino & Kohtamäki

19.Enterprise imaging: Picturing the service value system

Parry

20.Ecosystems innovation for service development

West, Müller-Csernetzky & Huonder

21.Service supply chain design by using agent based simulation

Helo, Rouzafzoon & Gunasekaran

22.Servitization in the public sector: A framework for energy service companies

Peñate-Valentín, Pereira & Sánchez-Carreira

Über Autor(innen)

Marko Kohtamäki is Professor of Strategy and Director of the Networked Value Systems research program at the University of Vaasa, Finland and Visiting Professor in the Luleå University of Technology, Sweden.

Tim Baines is Director of the Advanced Services Group at Aston Business School, UK and the leading international authority on servitization.

Rodrigo Rabetino is Assistant Professor of Strategy in the Department of Management and a researcher in the Networked Value Systems research group at the University of Vaasa, Finland.

Ali Z. Bigdeli is a senior research fellow at the Advanced Services Group at Aston Business School, UK.