Krishna Kaiser / Kaiser Become ITIL Foundation Certified in 7 Days

Learning ITIL Made Simple with Real-life Examples
1. Auflage 2016
ISBN: 978-1-4842-2164-8
Verlag: APRESS
Format: PDF
Kopierschutz: 1 - PDF Watermark

E-Book, Englisch, 251 Seiten, eBook

Pass the ITIL Foundation examination by learning the basics of ITIL and working through real-life examples. This book breaks the course down for studying in 7 days with 3 hours a day, which means at the end of a week you are ready to pass the exam. You'll also see tips and an array of sample questions, as well as FAQs on ITIL. All this will prepare you for the examination and give you the knowledge required to pass with flying colors. After using Become ITIL Foundation Certified in 7 Days and earning the ITIL Foundation certification, you'll be well placed to get the career you always wanted. What You Will Learn Gain ITIL basics – the entire syllabus designed of the ITIL Foundation certification Obtain a deep-rooted understanding of ITIL topics and not textbook knowledge Prepare for the ITIL Foundation examination Sort out career-related queries and decide whether ITIL will aid your career Who This Book Is For IT professionals from the IT services industry are the primary audience.

Zielgruppe

Professional/practitioner

Autoren/Hrsg.

Krishna Kaiser, Abhinav

Kaiser, Abhinav

Inhaltsverzeichnis

Chapter 1: Service Management as a Practice.- Chapter 2: ITIL Service Lifecycle.- Chapter 3: Generic Concepts of ITIL and IT Service Management. Chapter 4: Service Strategy.- Chapter 5: Service Design.- Chapter 6: Service Transition.- Chapter 7: Service Operations.- Chapter 8: Continual Service Improvement.- Chapter 9: ITIL Foundation Exam Tips and FAQs.

Über Autor(innen)

Abhinav Kaiser works as a management consultant for a top consulting firm. He works with various organizations to implement ITIL processes and improve existing implementations thereby creating value. He is certified ITIL Expert and his name is strongly associated with ITIL service management framework. Abhinav is an accredited ITIL trainer and has delivered numerous classroom trainings. He has also been involved as a reviewer for ITIL video training content for a leading video training organization. He lives in Sydney, Australia.