Liebowitz Strategic Intelligence

Business Intelligence, Competitive Intelligence, and Knowledge Management
Erscheinungsjahr 2006
ISBN: 978-1-4200-1390-0
Verlag: Taylor & Francis
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 242 Seiten

Strategic intelligence (SI) has mostly been used in military settings, but its worth goes well beyond that limited role. It has become invaluable for improving any organization's strategic decision making process. The author of Strategic Intelligence: Business Intelligence, Competitive Intelligence, and Knowledge Management recognizes synergies among component pieces of strategic intelligence, and demonstrates how executives can best use this internal and external information toward making better decisions.

Divided into two major parts, the book first discusses the convergence of knowledge management (KM), business intelligence (BI), and competitive intelligence (CI) into what the author defines as strategic intelligence. The second part of the volume describes case studies written by recognized experts in the fields of KM, BI, and CI. The case studies include strategic scenarios at Motorola, AARP, Northrop Grumman, and other market leaders.

About the Editor
Jay Liebowitz, D.Sc., is a full professor in the Graduate Division of Business and Management and program director for the Graduate Certificate in Competitive Intelligence at Johns Hopkins University.
The first knowledge management officer at NASA Goddard Space Flight Center, he also served as the Robert W. Deutsch Distinguished Professor of Information Systems at the University of Maryland-Baltimore County, professor of Management Science at George Washington University, and Chaired Professor of Artificial Intelligence (AI) at the U.S. Army War College. A founder and chairperson of The World Congress on Expert Systems, he is a Fulbright Scholar, IEEE-USA Federal Communications Commission Executive Fellow, and Computer Educator of the Year (International Association for Computer Information Systems).

Zielgruppe

Competitive intelligence managers and analysts, Business intelligence managers and analysts, Knowledge managers, knowledge engineers, IT managers, senior leaders (including CIOs).

Autoren/Hrsg.

Liebowitz, Jay

Fachgebiete

• Technische Wissenschaften Elektronik | Nachrichtentechnik Elektronik
• Mathematik | Informatik EDV | Informatik Angewandte Informatik Wirtschaftsinformatik
• Mathematik | Informatik EDV | Informatik Computerkommunikation & -vernetzung Netzwerkmanagement
• Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsmathematik und -statistik

Inhaltsverzeichnis

CONCEPTS
From Individual Transformation to Organizational
Intelligence
Introduction

Transformation

What Do We Mean by Intelligence?
Vignette

The Effect of Culture on Organizational Intelligence
Change Management Processes

Intelligentsia Galore
Introduction

Artificial Intelligence

Knowledge Management
Business Intelligence

Competitive Intelligence

Strategic Intelligence

References

Organizational Intelligence through Strategic
Intelligence: The Synergy of Knowledge Management,
Competitive Intelligence, and Business Intelligence

Introduction

Case Study of JL (a Pseudonym): Introduction
The Knowledge Audit Process at JL

Specific Key KM Recommendations for JL to Undertake

References

Lessons Learned: The Intelligentsia Melting Pot
Business Intelligence Cannot Exist without Knowledge Management
Where Is the "Intelligence" behind "BI"?
Improving Lessons-Learned Systems through Artificial Intelligence
The NASA LLIS: A Case Study

Lessons Learned: CI and KM

Summary

References

Competitive Intelligence
Introduction

What Not to Do in CI

The CI Life Cycle

Linking CI with Strategic Intelligence

Best Practices and Research Relating to Recognition and Reward
Systems for Knowledge Sharing

Summary

Strategic Intelligence: The Core of Executive Decision
Making
Introduction

SI: Where It Helps

An Analogy for SI

Social Network Analysis: An Important Technique for Building SI

An Example Using SNA
Summary

References

CASE STUDIES
Knowledge Management and Organizational Learning
at the Annie E. Casey Foundation: A Case Study

Thomas E. Kern
Some Background on the Annie E. Casey Foundation: Helping
Disadvantaged Kids and Their Families
Knowledge Management and Organizational Learning: Challenges
and First Steps
A Statement of Purpose, Core Elements, and Initial Priorities

Building a KM System: A Whole Greater than the Sum of Its Parts

Integrating KM and the Library, Supporting Documentation,
Increasing Awareness, and Furthering Organizational Learning
Early Evaluative Measures: Evaluation in the Context of Results;
What Have We Done, How Well Did We Do It, Is Anyone Better Off?

Lessons Learned
Next Steps

Case Study in Strategic Scenario Development
Maritza Morales
Introduction: The Problem/Opportunity
Methodology
Analysis and Alternatives

Conclusions

Strategic Response/Recommendations

Lessons Learned
Appendix: Company Background/Profile
References/Acknowledgments.

CI at a Major Telecommunications Company

Peter McKenney
Introduction

Cipher Systems
Telecommunications Corporation
The Strategic Intelligence Relationship
CI in Action: VoIP Strategy
Conclusion
Bibliography

Strategic Intelligence in AARP
Shereen Remez
Introduction
Knowledge Management
Competitive Intelligence

Business Intelligence

Conclusion

Northrop Grumman Information Technology:

Business Intelligence Case Study on "Information
Assurance" Competitive Analysis

Stephan Berwick
Market Leadership versus Market Knowledge
Business Intelligence Anomaly?

The CI Plan

Sources and Methods

CI Production

CI Use

CI Success
CI at NGIT: The Core Question Ethos

Transforming Data into Actionable Intelligence:

Case Studies Using i2 Analyst's Notebook® and Other
i2 Products

Todd Drake, Bill McGilvery, and Liza Puterman
Introduction

Cracking an Elusive Serial Rape Case
Securing the European Football Championship
Uncovering Prescription Drug Diversion Fraud

Analyzing High-Risk Homicide and Missing-Persons Cases
Conducting Commercial Fraud Analysis

Surviving and Thriving Despite the Loss of a Major
Customer at The Analysis Corporation
Keith B. Johnston and Clint Gauvin
Introduction

Background

Initial Opportunities at Agency B
Follow-On Opportunities at Agency B

A Methodology for Strategic Intelligence: A Roadmap
Model, a Knowledge-Based Tool, and a Bio-MEMS
Case Study

Francisco J. Cantu, Silvia P. Mora, Aldo Díaz, Héctor Ceballos,
Sergio O. Martínez, and Daniel R. Jiménez
Introduction

Background

A Roadmap Model for SI

A Knowledge-Based Tool for SI
Knowledge Extraction and Data Analysis Techniques

The Bio-MEMS Case Study
Conclusions

Acknowledgment

References

Semiconductor CI - From Current Awareness to
Predictive Decision Making: Building a Best-of-Breed
CI Program at a Top-Tier Global IC Manufacturer
Arik Johnson
Introduction

Backstory: The Element of Surprise
Where to Begin: Benchmarking Comparative Practices
A Hybridized Model and Gradual Implementation
Year Two: Consolidation and Building the Knowledge-Base
Taxonomy