Manzoni Performance Measurement in Corporate Governance

DEA Modelling and Implications for Organisational Behaviour and Supply Chain Management
1. Auflage 2009
ISBN: 978-3-7908-2170-3
Verlag: Physica-Verlag
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 232 Seiten

In the global knowledge economy, corporate governance, organisational behaviour and performance of the supply chain are becoming increasingly important aspects of the evaluation of an enterprise. The subject of this book is the development of a contemporary organisation behaviour performance measurement (OBPM) model for enterprises in the modern economy. The fields of organisation behaviour and supply chain management are integrated with an Open Socio-Technical Systems theory of management and the application of Operations Research to corporate governance for the measurement of organisation performance. This book thereby offers a new and innovative quantitative approach to qualitative concepts of corporate performance measurement and makes a significant contribution to the fields of management theory, supply chain management as well as operations research.

Autoren/Hrsg.

Manzoni, Alex

Inhaltsverzeichnis

1;Preface and Summary;5
2;Abbreviations;8
3;List of Figures;11
4;List of Tables;12
5;Contents;14
6;1 Performance Issues in the Global Knowledge Economy: The Need for an Extended Framework for Enterprises;19
6.1;1.1 Introduction;19
6.1.1;1.1.1 Background: Globalization and the Global Knowledge Economy;19
6.1.2;1.1.2 The Behaviour of Management and the Role of Companies in Society;21
6.1.3;1.1.3 The Supply Chain Imperative;22
6.1.4;1.1.4 Organizational Performance Management and Measurement;24
6.1.5;1.1.5 The Elements of Performance;25
6.1.6;1.1.6 Measures of Performance;26
6.1.7;1.1.7 Data Envelopment Analysis;28
6.1.8;1.1.8 Background to the Australian Case Study;29
6.2;1.2 Objectives;30
6.3;1.3 Methodology;31
6.4;1.4 Contribution of this Book;32
6.4.1;1.4.1 Limitations of Existing Literature;32
6.4.2;1.4.2 A New Approach-Overcoming the Limitations;33
6.5;1.5 Structure of the Book;33
7;2 Critical Literature Review: The Roles of Organization Behaviour, Corporate Governance and Supply Chain Management in the Measurement of Performance for Commercial Enterprises in a Global Knowledge Economy;36
7.1;2.1 Introduction: Issues and Developments in Contemporary Global Knowledge Economics and Business;36
7.2;2.2 The Emergence of a Global Knowledge Economy ;38
7.2.1;2.2.1 Globalization of Australian Business;38
7.2.2;2.2.2 Competition for Australian Business in a Global Economy;39
7.2.3;2.2.3 The Emergence of Global Knowledge as Capital;41
7.3;2.3 The Emergence of an OSTS Approach to OB ;44
7.3.1;2.3.1 Introduction;44
7.3.2;2.3.2 The Founding Fathers; Weber, Durkheim and Pareto;45
7.3.3;2.3.3 The Human Relations School and the Tavistock Institute;46
7.3.4;2.3.4 Systems Theory;47
7.3.5;2.3.5 Open Socio-Technical Systems;48
7.4;2.4 The Corporate Governance and Social Responsibility Approach to Organization Performance Strategy ;52
7.4.1;2.4.1 Introduction;52
7.4.2;2.4.2 The Current Corporate Governance Forum;53
7.4.3;2.4.3 Ethics and Morality in Business;55
7.5;2.5 The SCM Approach to Organization Performance ;57
7.6;2.6 The Measurement of Organization Performance;63
7.7;2.7 DEA and the Measurement of Efficiency ;66
7.7.1;2.7.1 Introduction: Background and Brief History of the Model;66
7.7.2;2.7.2 Recent Research and Model Development;68
7.8;2.8 Conclusion;70
8;3 Conceptual Framework and Research Methodology: A New Approach to PM;71
8.1;3.1 Introduction;71
8.2;3.2 Conceptual Framework for PM;72
8.3;3.3 The OBPM Model;75
8.4;3.4 The Optimization Model of Business Using DEA;77
8.4.1;3.4.1 Stages of an Applied Operations Research Study;77
8.4.2;3.4.2 The Procedure for DEA Application;79
8.5;3.5 Linear Programming and DEA ;81
8.5.1;3.5.1 Linear Programming;82
8.5.2;3.5.2 Linear Programming for DEA;82
8.5.3;3.5.3 Mathematical Programming with Spreadsheets;84
8.6;3.6 Alternative Methodologies for Measuring Efficiency;84
8.6.1;3.6.1 Ratio Analysis and Efficiency Evaluation with Multiple Input and Multiple Output;84
8.6.2;3.6.2 The Pure Programming Approach;85
8.6.3;3.6.3 Regression Analysis with Multi Inputs and Outputs;87
8.6.4;3.6.4 The Deterministic Statistical Frontier Approach;87
8.6.5;3.6.5 The Stochastic Frontier Approach;88
8.7;3.7 Other Related Mathematical Models;89
8.8;3.8 Research Data for this Study ;94
8.8.1;3.8.1 The Data Source;95
8.8.2;3.8.2 The DEA Data;95
8.8.3;3.8.3 Validating the DEA Model;95
8.9;3.9 Conclusion;96
9;4 DEA: Theory, Methods and Applications;97
9.1;4.1 Introduction;97
9.2;4.2 The Basic Model;98
9.2.1;4.2.1 DEA for One Output and Two Inputs;101
9.2.2;4.2.2 DEA for Two Outputs and One Input;103
9.3;4.3 Extensions to the Base Model ;105
9.3.1;4.3.1 Technical and Allocative Efficiencies: Input and Output Orientations;105
9.3.2;4.3.2 Slack;108
9.3.3;4.3.3 Returns to Scale;109
9.3.4;4.3.4 Weighting the DMUs;110
9.3.5;4.3.5 Setting the DMU Weights;111
9.4;4.4 DEA: Assumptions, Strengths and Limitations;113
9.4.1;4.4.1 Assumptions and Precautions of DEA;113
9.4.2;4.4.2 Strengths and Advantages of DEA;114
9.4.3;4.4.3 Weaknesses and Limitations of DEA;114
9.5;4.5 Other Models and Issues;115
9.6;4.6 Conclusion;117
10;5 DEA of Corporate Governance: The Model and Its Application;118
10.1;5.1 Introduction;118
10.2;5.2 Corporate Social Responsibility;119
10.2.1;5.2.1 Stakeholder Engagement;123
10.2.2;5.2.2 Ethical Business Behaviour;124
10.2.3;5.2.3 Accountability;124
10.2.4;5.2.4 Value Attuned Public Relations;124
10.2.5;5.2.5 Dialogue;125
10.3;5.3 The DEA of Corporate Social Responsibility ;125
10.3.1;5.3.1 The CSR Database;123
10.3.2;5.3.2 The Black CSR Model;126
10.3.3;5.3.3 DEA Justification;126
10.4;5.4 Applying DEA;128
10.4.1; 5.4.1 Pilot Tests and Variable Selection;128
10.4.2;5.4.2 The DEA-Solver-LV Program;130
10.4.3;5.4.3 Test Trials of Data using DEA-Solver-LV;131
10.5;5.5 DEA of CSR Using DEA-Solver-Pro 4.1;134
10.5.1;5.5.1 Trial 1 Full Cohort Test with Six Inputs, One Output Across All Business Units;135
10.5.2;5.5.2 Trial 2 Full Cohort Test for All Business Units Tested Individually and Aggregated;136
10.5.3;5.5.3 Trial 3 CSRMC Expanded to Eight Output Variables;137
10.6;5.6 Conclusion: The DEA for CG;138
11;6 Results and Validation of DEA Application to Corporate Social Responsibility;140
11.1;6.1 Introduction;140
11.2;6.2 The DEA Application to CSR in the OSTS ;141
11.2.1;6.2.1 The Findings of DEA Application to CSR;141
11.2.2;6.2.2 The Findings of DEA in the OSTS;142
11.3;6.3 Technical Considerations of the Findings ;143
11.3.1;6.3.1 Heuristics for DEA to Succeed: The Rules of Thumb;142
11.3.2;6.3.2 Different DEA Models;143
11.3.3;6.3.3 The Extreme Point Technique of DEA;145
11.3.4;6.3.4 The Aggregation and De-Aggregation Impact;145
11.3.5;6.3.5 The Quantification of Qualitative Data;147
11.3.6;6.3.6 Explaining Efficiency Versus Describing Efficiency;148
11.3.7;6.3.7 The Effect of Input Congestion and Exogenous Factors;148
11.3.8;6.3.8 Efficiency Versus Productivity;149
11.4;6.4 The CSR Construct;150
11.4.1;6.4.1 Correlations for Trial 1;151
11.4.2;6.4.2 Correlations for Trial 2;152
11.4.3;6.4.3 Correlations for Trial 3;155
11.4.4;6.4.4 Correlation Summaries for all Trials;155
11.5;6.5 Conclusion;158
12;7 Implications for OBPM, SCM and Organization Design;160
12.1;7.1 Introduction;160
12.2;7.2 Implications of the Results;160
12.2.1;7.2.1 The Need for Further Development;161
12.2.2;7.2.2 Strategy for Organization Design of the Future;163
12.2.3;7.2.3 Integrating the PMS into the OSTS Designed Enterprise;165
12.2.4;7.2.4 Integrating the Supply Network into the OSTS Designed Enterprise;167
12.2.5;7.2.5 Integrating CG into the OSTS Designed Enterprise;168
12.3;7.3 Conclusion;170
13;8 Summary, Conclusion and Future Research;171
13.1;8.1 Introduction;171
13.1.1;8.1.1 Foundations in a Global Knowledge Economy;171
13.1.2;8.1.2 Critical Review of the Literature;172
13.2;8.2 A New Approach to PM;173
13.2.1; 8.2.1 The Conceptual Framework for the Measurement Methodology;173
13.2.2;8.2.2 DEA;174
13.3;8.3 DEACSR Model and Results ;174
13.3.1;8.3.1 DEA for CG;174
13.3.2;8.3.2 The DEACSR Model;175
13.4;8.4 Performance Measurement and Organization Behaviour;176
13.5;8.5 Limitations and Areas for Further Research ;177
13.5.1;8.5.1 Limitations of the Present Research;177
13.5.2;8.5.2 Implications and Direction for Future Research;178
13.6;8.6 Conclusion;180
14;Appendices;181