Martin / Osterling The Kaizen Event Planner

Achieving Rapid Improvement in Office, Service, and Technical Environments
1. Auflage 2007
ISBN: 978-1-4398-2782-6
Verlag: Taylor & Francis
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 240 Seiten

Kaizen Events are an effective way to train organizations to break unproductive habits and adopt a continuous improvement philosophy while, at the same time, achieve breakthrough performance-level results. Through Kaizen Events, cross-functional teams learn how to make improvements in a methodological way. They learn how to quickly study a process, identify and prioritize improvement opportunities, implement change, and sustain their gains. Most importantly, they learn how to work with one another to solve problems rapidly and in a highly effective way.

In The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments, authors Karen Martin and Mike Osterling provide a practical how-to guide for planning and executing Kaizen Events in non-manufacturing settings, and conducting post-Event follow-ups to sustain the improvements made.

Geared to continuous improvement professionals and leaders within the office areas of manufacturing, the service sector and knowledge-worker environments, this book provides the methodology and practical tools for generating measurable results, while building a motivated workforce and laying the foundation for continuous improvement.

The Kaizen Event Planner provides those responsible for improving office, service, and technical processes with the skills to effectively scope the activity, engage the right people, and facilitate successful Events!

An accompanying CD provides immediate access to a number of Excel-based tools.

Zielgruppe

Continuous improvement professionals and leadership within the office areas of manufacturing, the service sector and knowledge-worker environments.

Autoren/Hrsg.

Martin, Karen

Osterling, Mike

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Management Qualitätsmanagement, Qualitätssicherung (QS), Total Quality Management (TQM)

Inhaltsverzeichnis

Acknowledgments

Preface
Introduction
CD Instructions for Use

Part I: Lean and Kaizen: An Overview

Chapter 1: Lean Enterprise Principles

Chapter 2: Kaizen Characteristics

Part II: Kaizen Event Planning

Chapter 3: Planning Essentials

Chapter 4: Event Leadership

Chapter 5: Scoping the Event

Chapter 6: Kaizen Team Formation

Chapter 7: Event Logistics

Chapter 8: Pre-event Communication

Chapter 9: Final Preparations

Part III: Kaizen Event Execution

Chapter 10: Event Structure

Chapter 11: Event Kickoff

Chapter 12: Documenting the Current State

Chapter 13: Identifying Waste and Performing Root Cause Analysis

Chapter 14: Brainstorming and Prioritizing Improvement Options

Chapter 15: Designing and Testing Improvements

Chapter 16: Implementing Improvements

Chapter 17: Event Wrap-up

Part IV: Beyond the Kaizen Event: Sustaining and Expanding

Chapter 18: Follow-up Activities

Chapter 19: Creating a Kaizen Culture

Appendices
Index
About the Authors

Über Autor(innen)

Karen Martin is Principal Consultant for Karen Martin & Associates, which specializes in applying Lean principles and tools in office, service, and technical environments. She has provided Lean implementation support to organizations in a broad range of industries, including: construction, distribution, education, engineering design, financial services, government/military, healthcare, information technology, insurance, manufacturing, oil and gas production, and publishing.

Mike Osterling is President of Osterling Consulting, Inc., a firm that leads organizations on their Lean journey. He has played a pivotal role in leading Lean transformations across a broad range of industries including aerospace, automotive, consumer goods, medical products, oil production, pharmaceuticals, and construction.