Social Media in the Public Sector

A Guide to Participation, Collaboration and Transparency in the Networked World
1. Auflage 2012
ISBN: 978-1-118-10994-6
Verlag: Wiley

Buch, Englisch, 320 Seiten, Format (B × H): 196 mm x 241 mm, Gewicht: 799 g

In today's networked world, the public sector is tapping into new media applications to increase government organizations' participation, transparency and collaboration. The book contains a review of the current state of the public administration literature and shows how Government 2.0 activities can potentially challenge or change the existing paradigms. It includes an overview of each of the tools used to increase participation, transparency and collaboration. The book also highlights case examples at the local, state, federal and international levels. The author offers recommendations for the implementation processes at the end of each chapter and includes suggested readings and references.

Autoren/Hrsg.

Mergel, Ines

Fachgebiete

• Rechtswissenschaften Öffentliches Recht Verwaltungsrecht Verwaltungspraxis Public Management
• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Öffentlicher Dienst, Öffentlicher Sektor
• Sozialwissenschaften Medien- und Kommunikationswissenschaften Kommunikationswissenschaften Digitale Medien, Internet, Telekommunikation

Inhaltsverzeichnis

Figures and Tables ix

Acknowledgments xv

About the Author xvii

Part One: Understanding Social Media Use in the Public Sector 1

1 Introduction 3

2 Social Media Technologies in the Public Sector 9

3 Drivers for the Use of Social Media in the Public Sector 37

4 Barriers to the Use of Social Media in the Public Sector 54

5 Regulations and Directives for the Use of Social Media in the Public Sector 71

6 Social Media Policy Considerations 89

7 Social Media Metrics 122

Part Two: Social Media Practices: Participation, Collaboration, and Transparency 145

8 Participation 2.0 147

9 Collaboration 2.0 180

10 Transparency 2.0 211

11 Future Development in Social Technologies in Government 232

Appendix: Overview of Social Media Accounts in the U.S. Federal Government 243

Glossary 265

References 271

Index 291

Über Autor(innen)

Ines Mergel is assistant professor of public administration at the Maxwell School of Citizenship and Public Affairs and the School of Information Studies (iSchool) at Syracuse University.