Buch, Englisch, 188 Seiten, Format (B × H): 155 mm x 235 mm, Gewicht: 455 g
Reihe: IESE Business Collection
Buch, Englisch, 188 Seiten, Format (B × H): 155 mm x 235 mm, Gewicht: 455 g
Reihe: IESE Business Collection
ISBN: 978-3-030-14087-8
Verlag: Springer-Verlag GmbH
- Explore hidden capacity
- Implement new ideas by transforming pop-ups into prototypes
- Discover knowledge pills to accelerate learning
- Develop service modules and problem tracks
- Put problem solving at the heart of excellent service delivery
Offering a rare insight into how to unblock service problems and the realistic challenges you will encounter along the way, this book shows you how to make things happen and more importantly, how toget them right.
Zielgruppe
Professional/practitioner
Autoren/Hrsg.
Fachgebiete
Weitere Infos & Material
1. The Operations Puzzle.- 2. No Hire, No Fire.- 3. Unlock Capacity to Tackle Higher Value-added Tasks.- 4. The Contribution Margin and Tribes.- 5. What Shall we Do with the Pop-ups: On-the-spot Innovations Can Create Unforseen Problems.- 6. The Five-star Constellation and Knowledge Pills.- 7. Problem-solving Tracks and Service Modules.- 8. Altogether Now: We Need Everybody's Effort Implementing the '9 Questions' Tool.- 9. Concluding Thoughts.