A Complete Guide to Program Effectiveness, Performance Measurement, and Results
E-Book, Englisch, 384 Seiten, E-Book
Reihe: Wiley Nonprofit Authority
ISBN: 978-1-118-04446-9
Verlag: John Wiley & Sons
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)
The Nonprofit Outcomes Toolbox identifies stages in the use ofoutcomes and shows you how to use specific facets of existingoutcome models to improve performance and achieve meaningfulresults.
Going beyond the familiar limits of the sector, this volume alsoillustrates how tools and approaches long in use in the corporatesector can be of great analytical and practical use to nonprofit,philanthropic, and governmental organizations . An outstandingresource for organizational and program leaders interested inimproving performance, there is nothing else like this workcurrently available.
* Shows how to identify and set meaningful, sustainableoutcomes
* Illustrates how to track and manage with outcomes
* Offers guidance in assessing capacity, and using outcome-basedcommunications
* Features a companion Web site with the tools found in thisbook
Providing the tools and explanations needed to achieve programsuccess, this book is a complete resource for the nonprofit,governmental, or philanthropic professional striving for greatereffectiveness in programs or organizations.
Autoren/Hrsg.
Weitere Infos & Material
Image Credits.
Foreword.
How to Use This Book.
Author's Notes.
Acknowledgments.
Introduction.
PART ONE: THE BASICS.
Chapter 1: Approaching Outcomes.
Outcomes: The Third Stage of Management.
The Problem Approach.
The Activity Approach.
The Process Approach.
The Vision Approach.
In Summary.
Chapter 2: The Language of Outcomes.
Understanding the Language.
Shifting Perspectives.
From Funder to Investor.
From Activity to Results.
From Service to Change.
Chapter 3: The Shape of Outcomes.
The Importance of a Target.
Characteristics of Well-Defined Outcome Statements.
Positive Improvement.
Meaningful.
Sustainable.
Bound in Time.
Bound in Number.
Narrowly Focused . . .
. . . and Doable (with a Stretch!).
Measurable.
Verifiable.
Chapter 4: Finding Your Outcomes.
You Get What You Measure.
Results-Based Accountability (RBA).
A Common Outcome Framework.
Outcomes and Indicators.
Knowledge/Learning/Attitude.
Behavior.
Condition/Status.
PART TWO: WORKING WITH OUTCOMES.
Chapter 5: Planning with Outcomes.
Outcome Management Framework.
Another Approach.
Chapter 6: The Capacity for Outcomes.
Another Tool: SEED.
Chapter 7: Tracking with Outcomes.
Chapter 8: Learning with Outcomes.
Data versus Information versus Knowledge.
Chapter 9: Communicating with Outcomes.
The Smart Chart.
Chapter 10: Communicating Our Outcomes.
Scales and Ladders.
The Program Results Story.
Three Core Questions: Audience, Content, and Flow.
The Story Pyramid.
PART THREE: ADVANCED TOOLS.
Chapter 11: The Power of Six Sigma.
Chapter 12: Keeping It All in Balance.
Typical Scorecard.
The Public Sector Scorecard.
A Governmental Scorecard.
A Social Sector Scorecard.
An OASAS Scorecard.
Chapter 13: Budgeting with Outcomes.
Chapter 14: Outcomes in Administration.
Writing the Results Description.
PART FOUR: OTHER TOOLS AND PERSPECTIVES.
Chapter 15: A Different View of Nonprofits.
Chapter 16: Thinking about Value.
Chapter 17: Building Value In.
Chapter 18: A Few Final Tools . . .
Looking for Trouble: FMEA.
Gone Fishin': A Cause and Effect Analysis.
TRIZ: Considering the Contradictions.
One Final Tool: Process Management.
Process Documentation.
Process Mapping.
Value Stream Mapping.
CONCLUSION.
Wrapping It All Up.
Appendix.
Notes.
About The Rensselaerville Institute.
About Charity Navigator.
About the Author.
Index.
