Phillips / Pulliam Phillips Proving the Value of HR

How and Why to Measure ROI
2. Auflage 2012
ISBN: 978-1-58644-289-7
Verlag: Kogan Page
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 328 Seiten, EPUB

Measuring the return on investment (ROI) of human resources programs is critical for success in today's business world and is an absolute requirement for HR professionals who are part of the senior executive team.

This revised and updated second edition of Proving the Value of HR illustrates the use of ROI methodology as a communication tool that strengthens the relationship with senior management as well as a process-improvement tool that enhances and improves HR's contributions to the bottom line.

With this guide, HR managers will prove their value to their companies by learning how to measure ROI in a variety of programs, policies, practices and solutions; develop the ROI of HR with basic, step-by-step instructions; and collect, analyze and report data with sophistication.

Autoren/Hrsg.

Phillips, Jack

Pulliam Phillips, Patricia

Fachgebiete

• Wirtschaftswissenschaften Volkswirtschaftslehre Wirtschaftssysteme, Wirtschaftsstrukturen
• Wirtschaftswissenschaften Betriebswirtschaft Management Unternehmensorganisation & Entwicklungsstrategien
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Personalwesen, Human Resource Management

Inhaltsverzeichnis

Chapter - 01: The Accountability Crisis; Chapter - 02: The ROI Methodology; Chapter - 03: Preparing for ROI; Chapter - 04: Data Collection Issues; Chapter - 05: Isolating the Effects of the Program; Chapter - 06: Converting Data to Money; Chapter - 07: HR Costs and ROI; Chapter - 08: Measuring Intangibles; Chapter - 09: Communicating and Using Evaluation Data; Chapter - 10: Taking a Sensible Approach to ROI; Chapter - 11: Case Study: Measuring ROI for a Work-at-Home Program Family Mutual Health and Life Insurance Company (FMI);

Über Autor(innen)

Pulliam Phillips, Patricia
Patricia Pulliam Phillips is chairman and CEO of The Chelsea Group and sits on the Board of Trustees of the United Nation's Institute for Training and Research. Patricia is certified in ROI evaluation and serves on the Board of Directors for the ROI Network. She has authored numerous books and articles on training ROI, and served as the issue editor for the American Society for Training and Development In Action casebook series.

Phillips, Jack
Jack Phillips is a world-renowned expert on accountability, measurement and evaluation, providing consulting services for Fortune 500 companies and major global organisations. His expertise in measurement and evaluation is based on more than twenty-seven years of corporate experience in the aerospace, textile, construction materials and banking industries, and in senior HR and Learning and Development roles. The American Society for Training and Development gave him its highest award for his work on ROI.

Jack J. Phillips is a world-renowned expert on measurement and evaluation and the chairman of the ROI Institute. He provides consulting services for Fortune 500 companies and workshops for major conference providers throughout the world. He is the author of more than 30 books, including Beyond Learning Objectives: Develop Measurable Objectives that Link to the Bottom Line, Managing Talent Retention: An ROI Approach, and Show Me the Money: How to Determine ROI in People, Projects, and Programs.

Patricia P. Phillips is President and CEO of the ROI Institute, Inc., the leading source of ROI competency building, implementation support, networking, and research. She assists organizations with the implementation of the ROI Methodology in countries around the world. Phillips' publications include The Bottomline on ROI, 2nd edition, which won the ISPI Award of Excellence; The Green Scorecard: Measuring the Return on Investment in Sustainability Initiatives; The Value of Learning; and Return on Investment in Meetings & Events.