Plsek Accelerating Health Care Transformation with Lean and Innovation

The Virginia Mason Experience
1. Auflage 2013
ISBN: 978-1-4822-0384-4
Verlag: Taylor & Francis
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 216 Seiten

Virginia Mason Medical Center (VMMC) was one of the first health care organizations to implement Lean and its methodologies. Other organizations have followed VMMC’s lead, but this world class organization still leads in the utilization of innovative Lean tools.

Accelerating Health Care Transformation with Lean and Innovation: The Virginia Mason Experience describes how VMMC has systematically integrated innovative structures, methods, and cultural practices into its implementation of Lean. Describing how your organization can create a strategy and build a culture of innovation and learning, it supplies concrete examples that show—not just conceptually, but through VMMC's actual experiences—how Lean and innovation can work hand-in-hand to incrementally improve and radically transform your value streams.

Explaining how to use the voices and experiences of patients and their families to drive improvement and innovation in new directions, the book supplies a clear understanding of how Lean can help you achieve your goals in today’s increasingly demanding marketplace.

Autoren/Hrsg.

Plsek, Paul E.

Fachgebiete

• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Dienstleistungssektor & Branchen
• Medizin | Veterinärmedizin Medizin | Public Health | Pharmazie | Zahnmedizin Medizin, Gesundheitswesen Krankenhausmanagement, Praxismanagement

Inhaltsverzeichnis

Virginia Mason, Lean, and Innovation
A Leader in Lean Thinking in Healthcare
Lean Thinking Basics
Creativity and Innovation Basics
Virginia Mason’s Chair of Innovation
The Marriage of Lean and Innovation at Virginia Mason Medical Center

Strategy as Innovation, Strategy for Innovation
The Challenge of Innovation in Healthcare
Seat-of-the-Pants versus Deliberately Planned Innovation
Are You Guys Kidding Me? The Patient at the Top of a Pyramid!
Four Strategic Pillars Support Pursuit of the Perfect Patient Experience
Looking Outside for Insight: The Birth of the Virginia Mason Production System
Gaining outside Insight on Innovation
Evolution of the Strategic Innovation Plan
Listening to the Voice of the Future
Stimulating Breakthrough Innovation
The Board’s Role in Strategy and Innovation: You Have to Be on the Team
Transforming Healthcare: What Others Can Learn from Virginia Mason’s Innovation Strategy
Leaders in Other Healthcare Organizations Should

Integrating Innovation and Lean in Practice
Debunking the Myth
Integrating Lean and Innovation: Natural Overlaps in Tools and Methods
The Marriage of Lean and Innovation: A Careful Courtship
Innovation and Lean in Hospital Design
Innovating in Primary Care
Busting Assumptions about the Management of Medically Complex Surgical Patients
Redesigning Surveillance of Healthcare-Acquired Infections
Embedding Innovation Tools into the Structure of Lean Workshops
Transforming Healthcare: What Others Can Learn from Virginia Mason’s Integration of Lean and Innovation Tools
Leaders in Other Healthcare Organizations Should

Learning to Be Innovative
Learning and Unlearning
Key Concepts: Pedagogy, Andragogy, and Reflective Practice
Creating a Learning Organization: There Are No Shortcuts
A Quick Word about Leaders and Leadership
Virginia Mason’s Systematic Approach to Skills Development for Leaders
Structural Practices that Support Innovative Thinking in Leaders
Evolution of Training and Development for Innovation
Virginia Mason’s Innovation Competencies
Transforming Healthcare: What Others Can Learn from Virginia Mason’s Innovation Leadership Knowledge and Capability Efforts
Leaders in Other Healthcare Organizations Should

Supportive Culture for Innovation
Dimensions of Culture that Support Innovation
Innovation Culture Does Not Exist in a Vacuum
Examples of the Seven Dimensions of Culture at Virginia Mason
Describing Organizational Culture for Innovation: Portal Charts
Assessing Organizational Culture for Innovation
Virginia Mason’s Assessment of the Dimensions of Culture that Support Innovation
Innovation Culture Kaizen
Transforming Healthcare: What Others Can Learn from Virginia Mason’s Innovation Culture Efforts
Leaders in Other Healthcare Organizations Should

Supportive Infrastructure for Innovation
Examples of Innovation Infrastructures in Leading Healthcare Institutions
Infrastructure Evolves in Context
The Kaizen Promotion Office (KPO): Supporting the Implementation of the Virginia Mason Production System
Innovation Leadership Team (ILT): Providing Board and Executive Level Guidance for Innovation
Center for Innovation: The Small Team behind the Scenes
Information Technology Supports for Innovation: Browsing for Knowledge and Ideas
Emerging Infrastructures: Innovation Grants and Moonshine
Communications Infrastructure: Getting the Word Out about Innovation
Center for Health Care Solutions: Catalyzing Breakthrough Innovations in Care by Supporting Uncommon Conversations
Transforming Healthcare: What Others Can Learn from Virginia Mason’s Innovation Infrastructure Efforts
Leaders in Other Healthcare Organizations Should

Bringing Innovation to Daily Work
"I Swore I Was Going to Find a Way to Make That Never Happen Again"
"We’re Throwing Everything, Including the Kitchen Sink, at You"
Bringing Fresh Ideas to the Daily Practice of Surgery
KVM Radio
"I’m Doing It Today, and Never Again"
The Everyday Lean Idea System
Making Things Better While the Moon Is Shining
Informatics Practitioners: Making Better Use of Information in Daily Clinical Work
Innovation Grants Process: Supporting Those with Potential Breakthrough Ideas
Transforming Healthcare: What Others Can Learn from Virginia Mason’s Innovation in Daily Work Efforts
Leaders in Other Healthcare Organizations Should

Using Patient Experience to Drive Innovation
The Customers’ Role in Innovation
Evolution of the Strategic Focus on Service
Imported from the UK: Experience-Based Design
Experience-Based Design Meets Standard Work in a Clinic
Understanding the Emotional Experience of Surgical Patients and Families
You Can See a Lot by Looking
I Am Sure That This Is What They Will Want
The Roller Coaster of Emotion
The Case of the Critical Care Unit
Building the Infrastructure to Support Experience-Based Design
Team Members Have Emotional Experiences Too!
Transforming Healthcare: What Others Can Learn from Virginia Mason’s Focus on Patients and Families
Leaders in Other Healthcare Organizations Should

Looking Ahead: The Future of Innovation and Lean at the Virginia Mason Medical Center
A Strategic Plan that Stands the Test of Time
Further Embedding Innovation Methods in VMPS
Creating More Capability through Culture Development, Education, and Infrastructure
Enhancing the Implementation of Experience-Based Design Methodology
Looking Outward to Innovate
Creating Breakthrough Innovation to Transform the Healthcare Marketplace
Hearing the Voice of the Future while Avoiding the Siren Call of Technology Alone
Spreading the Word to Transform Healthcare
Moon Shots for Management

Source Notes
Bibliography
Glossary
Index