Pultorak / Conrad IT Business Management: Solutions from SAP - A Pocket Guide

1. Auflage 2010
ISBN: 978-90-8753-635-0
Verlag: Van Haren Publishing
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 126 Seiten

Reihe: Best Practice

Managing IT like a business demands integrated and systematic business and IT insight – the kind of integration and systematic insight that SAP has spent the last 35 years helping the world’s leading companies achieve. Best-run businesses use SAP® solutions to automate key business processes so they can close the gap between strategy and execution. Best-run businesses drive clarity into their organizations by gaining insight for improved performance, efficiency for optimized operations, and flexibility to adapt quickly to changing circumstances.

Like best-run businesses, best-run IT organizations are able to optimize operations, maximize innovation, and adjust rapidly to evolving business needs. Their IT management solutions help them better understand themselves and their customers and make the best decisions in the face of challenging expectations and constraints.

This book outlines SAP’s view on best-run IT. It will help orient you to our related solutions and provide you with ideas for driving clarity and business value in your IT organization.

Autoren/Hrsg.

Pultorak, David

Conrad, Swen

Inhaltsverzeichnis

1;Foreword;8
2;Key contributors;10
3;1.Business value and the IT organization ;12
3.1;1.1Where We are Today;12
3.2;1.2Efficiency and Innovation ;13
3.3;1.3Maximizing the Value of Scarce Resources;14
3.4;1.4IT Risk Drives Business Risk;15
3.5;1.5Managing the Business of IT;17
3.6;1.6Managing IT Supply and Demand;23
4;2.How SAP helps: solutions for IT business management;28
4.1;2.1SAP Business Suite;30
4.2;2.2IT Strategy and Performance ;34
4.2.1;Solutions for IT Strategy and Performance from the
SAP BusinessObjects™ Portfolio;38
4.2.2;Identity Management and Access Control;47
4.2.3;Services for IT Strategy and Performance from SAP;51
4.3;2.3IT Portfolio and Project Management;53
4.3.1;SAP Portfolio and Project Management;57
4.3.2;Services for Portfolio and Project Management from SAP;59
4.4;2.4IT Service Management;61
4.4.1;SAP IT Service Management;64
4.4.2;Services for IT Service Management from SAP;68
4.5;2.5Application Lifecycle Management;69
4.5.1;The SAP Approach to Application Lifecycle Management ;70
4.5.2;SAP Solution Manager ;77
4.5.3;Services for ALM from SAP;78
4.6;2.6Infrastructure Management ;81
4.6.1;SAP NetWeaver Adaptive Computing Controller Tool;82
4.6.2;Services for Infrastructure Management from SAP;84
4.7;2.7Solution Extensions from SAP;87
4.7.1;IT Talent Visualization ;88
4.7.2;IT Project Insight ;89
4.7.3;Quality and Performance Testing ;90
4.7.4;End-User Training and Productivity;94
4.7.5;End-User Monitoring ;95
4.7.6;Correlating Business Services to IT Services;96
4.7.7;Service Diagnostics ;98
4.7.8;Streamlined Information Management ;100
4.8;2.8Solution Enablers;103
4.8.1;Rapid Deployment for SAP ITSM ;103
4.8.2;Run SAP Methodology;104
4.8.3;Training and Education;108
4.9;2.9SAP Ecosystem;111
4.9.1;Partners;112
4.9.2;SAP EcoHub;113
4.9.3;Communities of Innovation;114
4.9.4;Green IT and the SAP Co-Innovation Lab ;116
5;3.The road forward;120