Qiu Service Science

The Foundations of Service Engineering and Management
1. Auflage 2014
ISBN: 978-1-118-55183-7
Verlag: John Wiley & Sons
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 336 Seiten, E-Book

Features coverage of the service systems lifecycle, includingservice marketing, engineering, delivery, quality control,management, and sustainment
Featuring an innovative and holistic approach, ServiceScience: The Foundations of Service Engineering and Managementprovides a new perspective of service research and practice. Thebook presents a practical approach to the service systems lifecycleframework, which aids in understanding and capturing market trends;analyzing the design and engineering of service products anddelivery networks; executing service operations; and controllingand managing the service lifecycles for competitive advantage.
Utilizing a combined theoretical and practical approach todiscuss service science, Service Science: The Foundations ofService Engineering and Management also features:
* Case studies to illustrate how the presented theories anddesign principles are applied in practice to the definitions offundamental service laws, including service interaction andsocio-technical natures
* Computational thinking and system modeling suchas abstraction, digitalization, holistic perspectives, andanalytics
* Plentiful examples of service organizations such as automobileafter-sale services, global project management networks, andexpress delivery services
* An interdisciplinary emphasis that includes integratedapproaches from the fields of mathematics, engineering, industrialengineering, business, operations research, and managementscience
* A detailed analysis of the key concepts and body of knowledgefor readers to master the foundations of service management
Service Science: The Foundations of Service Engineering andManagement is an ideal reference for practitioners in thecontemporary service engineering and management field as well asresearchers in applied mathematics, statistics, business/managementscience, operations research, industrial engineering, andeconomics. The book is also appropriate as a text forupper-undergraduate and graduate-level courses in industrialengineering, operations research, and management science as well asMBA students studying service management.

Autoren/Hrsg.

Qiu, Robin G.

Über Autor(innen)

Robin G. Qiu, PhD, is Professor of Information Science atThe Pennsylvania State University. Dr. Qiu has published morethan 60 journal publications, and his research interests includeservice science and systems; business analytics; social business;service operations and management; information systems andintegration; and control and management of manufacturingsystems.