Hotel Housekeeping: Operations and Management 3e (Includes DVD)

3rd Auflage
ISBN: 978-0-19-945174-6
Verlag: Hurst & Co.

Buch, Englisch, 772 Seiten, Format (B × H): 192 mm x 246 mm, Gewicht: 1138 g

The third edition of Hotel Housekeeping continues to provide a comprehensive and lucid coverage of the subject.

The book explores the key elements of housekeeping as also its theoretical foundations and techniques of operations: the structure and layout of the housekeeping department, housekeeping inventory, guest room layout and maintenance, flower arrangement, and interior decoration.

Beginning with an overview of the hospitality industry and the housekeeping department, the book discusses in detail management of housekeeping personnel, contracts and outsourcing, planning and daily routines, cleaning, supervision, control desk activities, budgeting, textiles, linen and laundry operations, and uniforms. It goes on to discuss important issues in housekeeping, such as safety and security, pest control and waste disposal, interior decoration, and facility planning and facilities
management. Finally, it discusses facilities planning and facilities management, interior designing, guest room renovation, horticulture, and preparations for a new property

Autoren/Hrsg.

Raghubalan

Raghubalan, Mr G.

Raghubalan, Ms Smritee

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Betriebswirtschaft: Theorie & Allgemeines
• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Einzel- und Großhandel
• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Dienstleistungssektor & Branchen Tourismuswirtschaft, Gastgewerbe

Über Autor(innen)

G. Raghubalan is Head of Human Resources & Training at Janana Investment LLC, UAE, which operates American brands such as Applebees and Rocky Mountain. He has around 25 years of experience in Hospitality Industry operations, human resources, training, and academics. Previously, he has headed HR & Training at the La Brioche chain of restaurants, UAE; the training function at various hotels including Citymax Hotels; CGH Earth Group of Hotels,
Kochi; and Novotel, Hyderabad. He has also served as Principal, R.N. Shetty College of Hotel Management, Karnataka, and PES Institute of Hotel Management, Bangalore.

Smritee Raghubalan, Senior Lecturer, Department of Hotel Management and Compliance Officer-Quality Systems, Garden City College, Bengalaru, has over 10 years of professional experience, which includes teaching accommodation operations, housekeeping management, and food science and nutrition at various hotel management colleges.