A European Perspective on Crisis Informatics

Citizens' and Authorities' Attitudes Towards Social Media for Public Safety and Security
1. Auflage 2022
ISBN: 978-3-658-39719-7
Verlag: Springer

Buch, Englisch, 281 Seiten, Format (B × H): 148 mm x 210 mm, Gewicht: 396 g

Mobilising helpers in the event of a flood or letting friends know that you are okay in the event of a terrorist attack – more and more people are using social media in emergency, crisis or disaster situations. Storms, floods, attacks or pandemics (esp. COVID-19) show that citizens use social media to inform themselves or to coordinate. This book presents qualitative and quantitative studies on the attitudes of emergency services and citizens in Europe towards social media in emergencies. Across the individual sub-studies, almost 10,000 people are surveyed including representative studies in the Netherlands, Germany, the UK and Italy. The work empirically shows that social media is increasingly important for emergency services, both for prevention and during crises; that private use of social media is a driving force in shaping opinions for organisational use; and that citizens have high expectations towards authorities, especially monitoring social media is expected, and sometimes responses within one hour. Depending on the risk culture, the data show further differences, e.g. whether the state (Germany) or the individual (Netherlands) is seen as primarily responsible for coping with the situation.

Zielgruppe

Research

Autoren/Hrsg.

Reuter, Christian

Fachgebiete

• Mathematik | Informatik EDV | Informatik Technische Informatik Computersicherheit
• Sozialwissenschaften Medien- und Kommunikationswissenschaften Kommunikationswissenschaften Digitale Medien, Internet, Telekommunikation
• Mathematik | Informatik EDV | Informatik Digital Lifestyle Internet, E-Mail, Social Media

Inhaltsverzeichnis

Introduction.- The State of the Art in Crisis Informatics.- Attitudes by Emergency Services Staff in Europe.- Citizens’ Perception of Social Media in Emergencies in Europe.- Tailorable Situation Assessment with Social Media.- Self-Organisation of Digital Volunteers across Social Media.- Discussion and Conclusion.- References.

Über Autor(innen)

About the authorChristian Reuter holds a Ph.D. in Information Systems (University of Siegen) and another Ph.D. in the Politics of Safety and Security (Radboud University Nijmegen) and works as a Professor for Science and Technology for Peace and Security (PEASEC) at Technical University of Darmstadt.