Buch, Englisch, 240 Seiten, Format (B × H): 139 mm x 216 mm, Gewicht: 299 g
A Guide for Managers in the Hotel and Catering Industry
Buch, Englisch, 240 Seiten, Format (B × H): 139 mm x 216 mm, Gewicht: 299 g
ISBN: 978-0-7506-4536-2
Verlag: Taylor & Francis Ltd
Zielgruppe
Professional Practice & Development
Autoren/Hrsg.
Fachgebiete
Weitere Infos & Material
Introduction; People at work - The importance of a good start; Motivation; Negative behaviour; Groups and teams; Commitment, job satisfaction and empowerment; Understanding attitudes; Pay is never neutral; Organization and authority; Some useful techniques - Productivity; The measurement of labour turnover and labour stability; Recruitment and selection; Appraisal; Grievance and dispute management; Personnel administration; Labour cost management - How labour markets work; Hotel and catering labour markets; Overtime and labour costs; Pay administration; Wider issues - Pay and hours of work: legal constraints; Developing labour strategies; Index.