Robinson / Phillips / Handshaw Performance Consulting

A Strategic Process to Improve, Measure, and Sustain Organizational Results
3. Auflage 2015
ISBN: 978-1-62656-231-8
Verlag: Berrett-Koehler Publishers
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 312 Seiten

NEW EDITION, REVISED AND UPDATED

In America, organizations spend $175 billion in training initiatives and more than $500 billion in human resource solutions every year yet often have little to show for it. One reason is that people “jump to solutions” before they identify the causes of the problem. Performance consultants are effective because they partner with clients to clarify business goals and determine root causes for gaps between desired and current results. Only then are specific solutions agreed upon and implemented.

This third edition of the classic book that introduced performance consulting adds a wealth of new material. There are new case examples throughout and four new chapters providing detailed steps for measuring results from performance consulting initiatives on five different levels, including ROI. The book includes a never-before-published Alignment and Measurement Model, allowing you to connect organizational needs and performance consulting initiatives designed to address those needs with the appropriate level of measurement.

This remains a profoundly practical book, featuring tools, models, and checklists. It will enable you to make a difference in your organization that is valued, measurable, and sustainable.

Autoren/Hrsg.

Robinson, Dana Gaines

Robinson, James C.

Phillips, Jack J.

Phillips, Patricia Pulliam

Handshaw, Dick

Inhaltsverzeichnis

Preface
Introduction: Make Performance Your Business—and Prove It!
1. Performance Consulting—the Process
2. Performance Consulting—the Mental Model and Logic

Phase One: Identify Strategic Opportunities

3. Build Client Partnerships
4. Identify Strategic Opportunities Reactively
5. Identify Strategic Opportunities Proactively

Phase Two: Assess Business and Performance Needs

6. Define the SHOULDs
7. Determine the IS
8. Identify CAUSEs and Select Solutions

Phase Three: Implement and Measure Solutions

9. The V Model and Measurement
10. Develop and Implement the Measurement Plan
11. Determine Return on Investment

Phase Four: Report and Sustain Results

12. Report Results and Form Plans for Sustaining Results
Tools to Download

Über Autor(innen)

Phillips, Patricia Pulliam
Patricia Pulliam Phillips is president and CEO of the ROI Institute. Along with Jack J. Phillips she is the author of numerous books, including Show Me the Money.

Robinson, James C.
James C. Robinson is the former chairman of Partners in Change, Inc.. Along with Dana Gaines Robinson he are the authors of multiple books, including Strategic Business Partner.

Handshaw, Dick
Dick Handshaw is chairman of Handshaw, Inc., and the author of Training That Delivers Results.

Phillips, Jack J.
Jack J. Phillips is chairman of the ROI Institute. Along with Patricia Pulliam Phillips he is the author of numerous books, including Show Me the Money.

Robinson, Dana Gaines
Dana Gaines Robinson is the founder and former president of Partners in Change, Inc.. Along with James C. Robinson she is the author of multiple books, including Strategic Business Partner.