Building Quality Management Systems

Selecting the Right Methods and Tools
1. Auflage 2017
ISBN: 978-1-138-46405-6
Verlag: Taylor & Francis Ltd

Buch, Englisch, 202 Seiten, Format (B × H): 260 mm x 186 mm, Gewicht: 530 g

Quality has quickly become one of the most important decision-making factors for consumers. And although organizations invest considerable resources into building the right quality management systems (QMSs), in many instances, the adoption of such quality improvement tools are just not enough. Building Quality Management Systems: Selecting the Right Methods and Tools explains exactly what directors, practitioners, consultants, and researchers must do to make better choices in the design, implementation, and improvement of their QMSs.Based on the authors decades of industrial experience working on business improvement projects for multinationals looking to design or improve their QMSs, the book discusses building QMSs based on two important organizational elements: needs and resources. It begins with an overview of QMSs and systems thinking and the impact of QMSs on financial performance. Illustrating the process management approach, it reviews the most well-known business and quality improvement models, methods, and tools that support a major QMS.The authors introduce their own time-tested methodology for designing, implementing, and enhancing your own QMS. Using their proven method, you will learn how to:

Implement a strategic quality plan based on your specific needs, capabilities, cost benefits, policies, and business strategies
Select the right models, methods, and tools to be adopted as part of your QMS
Understand the critical success factors and implementation challenges
Evaluate the level of maturity of your QMS and your implementation efforts
Highlighting the importance of quality as a way of life, this book supplies the understanding you‘ll need to make the right choices in the development and deployment of your QMS. With a clear focus on business performance and process management, it provides the basis for creating the quality management culture require

Zielgruppe

Professional Practice & Development

Autoren/Hrsg.

Rocha-Lona, Luis

Garza-Reyes, Jose Arturo

Kumar, Vikas

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Management Qualitätsmanagement, Qualitätssicherung (QS), Total Quality Management (TQM)

Inhaltsverzeichnis

Preface, Acknowledgments, About the Authors, Abbreviations, 1. Introduction, 2. Business Excellence Models, 3. Process Management, 4. Quality Management Systems and Business Processes Diagnostic, 5. Strategic Quality Planning, 6. Building the QMS and Business Improvement Plan by Selecting the Right Models, Methods, and Tools, 7. QMS Implementation, 8. QMS and Business Processes Evaluation, 9. Beyond Quality Management Systems

Über Autor(innen)

Luis Rocha-Lona, Jose Arturo Garza-Reyes, Vikas Kumar