Runde / Flanagan Developing Your Conflict Competence

A Hands-On Guide for Leaders, Managers, Facilitators, and Teams
1. Auflage 2010
ISBN: 978-0-470-58820-8
Verlag: John Wiley & Sons
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 288 Seiten, E-Book

Reihe: J-B CCL (Center for Creative Leadership)

A practical resource, this book combines tips, checklists,exercises, and stories to outline concrete processes that improvethe way leaders, managers, and anyone within an organizationresponds to conflict. Beginning with a series of questions andself-diagnostics, the authors show you how to: maintain emotionalbalance in the face of conflict; implement constructivecommunications techniques; help others deal with conflicts that arecausing organization problems; establish norms for handlingconflict; use specific approaches for addressing conflict moreeffectively.
"A must-have guidebook for the new age of global business. Thisbook shows every leader how to turn feelings of fear into feelingsof safety, suspicion into trust, and competitiveness intocollaboration."
--Jim Kouzes, coauthor of the best-selling book The LeadershipChallenge and Dean's Executive Professor of Leadership, LeaveySchool of Business, Santa Clara University
"Craig Runde and Tim Flanagan use their vast experience to giveus Developing Your Conflict Competence. Move beyond negativeworkplace conflict to positive and constructive outcomes with thesimple tools and suggestions in this must-read field guide!"
--Marshall Goldsmith, best-selling author of What Got You HereWon't Get You There, Succession: Are You Ready?, and the upcomingMOJO
"I've read the authors' first two books, Becoming a ConflictCompetent Leader and Building Conflict Competent Teams. Theirlatest book pulls it all together by providing models, examples,and thought-provoking insight. It will be required reading for mysenior management team."
--Deborah Jallad, president/chairman, Accredited Surety andCasualty Company, Inc.

Autoren/Hrsg.

Runde, Craig E.

Flanagan, Tim A.

Inhaltsverzeichnis

Preface: What's a Hands-On Guide and Why Should
I Be Interested? ix
1 Introduction 1
2 Cognitive Aspects of Conflict 11
3 The Emotional Side of Conflict 33
4 Engaging Conflict Constructively 71
5 Team Conflict Competence 139
6 Organizational Conflict Competence 215
Resources 243
References 249
The Authors 253
Index 255
About the Center for Creative Leadership 267

Über Autor(innen)

Craig E. Runde is director of the Center for Conflict Dynamicsat Eckerd College.
Tim A. Flanagan is director of Custom Programs at the LeadershipDevelopment Institute at Eckerd College.
Runde and Flanagan are the authors of Building ConflictCompetent Teams and Becoming a Conflict Competent Leader (both fromJossey-Bass). Visit the authors' web site atwww.conflictcompetent.com.
The Center for Creative Leadership (CCL®) is a top-ranked,global provider of executive education that develops better leadersthrough its exclusive focus on leadership education and research.Founded in 1970 as a nonprofit, educational institution, CCL helpsclients worldwide cultivate creative leadership--the capacityto achieve more than imagined by thinking and acting beyondboundaries--through an array of programs, products, and otherservices.