Sakao / Lindahl Introduction to Product/Service-System Design

1. Auflage 2009
ISBN: 978-1-84882-909-1
Verlag: Springer-Verlag
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 279 Seiten

'Introduction to Product/Service-System Design' contains a collection of practical examples demonstrating how to design a PSS in industry. These recent examples are the results of applying various theories developed in different countries and therefore accommodating diverse cultural differences. Providing a useful overall guide to the state of the art in theory and practice, each chapter covers the cutting edge of a different methodology or practice. The book's focus on design is also evident in the discussion of how to anticipate and utilize the various dynamics within each dimension. 'Introduction to Product/Service-System Design' will help improve working processes and inspire creative thinking for the wide range of people involved in designing a PSS: designers, marketing professionals, sales staff, production engineers, and service engineers. It can also serve as a reference book for university students on advanced courses.

Tomohiko Sakao has been professor at the Department of Management and Engineering at Linköping University in Sweden since 2007. He received his PhD in precision machinery engineering from the University of Tokyo in 1998. He was a researcher at Mitsubishi Research Institute, Inc., Japan, from 1998 to 2005, and conducted research as a guest researcher at the Institute for Product Development and Machine Elements, Darmstadt University of Technology, from 2005 to 2007. He has been a visiting researcher at Research into Artifacts, Center for Engineering, the University of Tokyo, Japan, since 2002. He has been a lecturer of a dissemination program of environmental business by the Ministry of Economy, Trade, and Industry in Japan since 2004. He is a member of the steering committee in the International Product/Service-System Design Research Community. His areas of work include industrial management, environmental engineering, and intelligent machinery. Mattias Lindahl has been assistant professor in environmental technology and management at the Department of Mechanical Engineering at Linköping University, Sweden, since 2003. He received his PhD in industrial engineering in management from the University of Kalmar in 2005. Prior to that he worked as a research engineering at the university's Department of Technology and at Kalmar Energi AB. His research areas include eco-design; integrated product and service engineering; product development; product service systems; and service engineering.

Autoren/Hrsg.

Sakao, Tomohiko

Lindahl, Mattias

Inhaltsverzeichnis

1;Foreword;5
2;Preface;9
3;Acknowledgements;13
4;Contents;14
5;Part I Offering Dimension;20
6;1 PSS Layer Method – Application to Microenergy Systems;21
6.1;1.1 Industrial Challenges;22
6.2;1.2 From Product-Service Systems to Sustainable Microenergy Systems;22
6.3;1.3 The PSS Layer Method;27
6.4;1.4 Industrial Application Case in Detail – The Solar Home System of MicroEnergy International;33
6.5;1.5 Evaluation of the Sustainability of the System;44
6.6;1.6 Reflection and Findings;45
6.7;1.7 Outlook;47
6.8;1.8 Acknowledgments;47
6.9;References;47
7;2 Life-Cycle Perspectives of Product/ Service- Systems: In Design Theory;49
7.1;2.1 Introduction;50
7.2;2.2 What Are Product/Service-Systems?;50
7.3;2.3 What Is Life-Cycle Perspective?;53
7.4;2.4 Life-Cycle Perspective of Product/Service Systems;56
7.5;2.5 Discussion;62
7.6;2.6 Recommendations;64
7.7;2.7 Conclusions;64
7.8;References;64
8;3 Life-Cycle Perspectives of Product/ Service- Systems: Practical Design Experiences;68
8.1;3.1 Introduction;69
8.2;3.2 Industrial Case Study Results;70
8.3;3.3 Discussion;84
8.4;3.4 Conclusions;85
8.5;3.5 Recommendation to PSS Providers;86
8.6;3.6 Acknowledgments;86
8.7;References;86
9;4 Systematic Generation of PSS Concepts Using a Service CAD Tool;88
9.1;4.1 Introduction;89
9.2;4.2 Issues and Challenges;90
9.3;4.3 Systematic PSS Concept Generation Using ISCL;94
9.4;4.4 Demonstration with Examples in Industry;100
9.5;4.5 Conclusions;106
9.6;References;107
10;5 Value Creation in PSS Design Through Product and Packaging Innovation Processes;109
10.1;5.1 Introduction;110
10.2;5.2 The Packaging System;110
10.3;5.3 Industrial Examples of Integrated Development;116
10.4;5.4 Conclusions;123
10.5;References;124
11;Part II Customer Dimension;126
12;6 Service Engineering – Methods and Tools for Effective PSS Development;127
12.1;6.1 Introduction;128
12.2;6.2 Service Engineering;128
12.3;6.3 Service Modelling;129
12.4;6.4 Service Activity Design;137
12.5;6.5 A Unified Representation Scheme of Service Activity;138
12.6;6.6 Application to an Actual Service;139
12.7;6.7 Service CAD System;142
12.8;6.8 Conclusions;148
12.9;References;148
13;7 Addressing Uncertainty of PSS for Value- Chain Oriented Service Development;150
13.1;7.1 Introduction;151
13.2;7.2 Industrial Challenges in Developing PSS;151
13.3;7.3 The Solution: A Tool for Value-Chain Oriented Service Development;157
13.4;7.4 Application;163
13.5;7.5 Future Trends;168
13.6;7.6 Conclusions;169
13.7;7.7 Acknowledgments;169
13.8;References;169
14;8 Value Visualization Strategies for PSS Development;171
14.1;8.1 Introduction;172
14.2;8.2 Issues and Challenges;172
14.3;8.3 Solutions and Recommendations;177
14.4;8.4 The Visualization Process: Examples in Industries;182
14.5;References;192
15;Part III Provider Dimension;194
16;9 Using Company–Academia Networks for Improving Product/ Service Systems at Large Companies;195
16.1;9.1 Industrial Needs;196
16.2;9.2 Experiences from a Network of Large PSS Providers;197
16.3;9.3 Recommendations for Learning in PSS Networks;203
16.4;9.4 Conclusions and Outlook;205
16.5;9.5 Acknowledgments;206
16.6;References;206
17;10 Service-Oriented Strategies for Manufacturing Firms;207
17.1;10.1 Introduction;208
17.2;10.2 PSS as a Service-Oriented Strategy;208
17.3;10.3 Opportunities for PSS in the Market;209
17.4;10.4 PSS as a Business Strategy;210
17.5;10.5 Service-Oriented Capabilities and Organisation;211
17.6;10.6 Readiness for Service-Orientation;220
17.7;10.7 The Transition from Product to Service-Orientation;222
17.8;10.8 Future Perspectives;224
17.9;10.9 Conclusions;225
17.10;References;226
18;11 People, Product and Process Perspectives on Product/ Service- System Development;229
18.1;11.1 Product/Service-Systems;230
18.2;11.2 The Role of Models in Product Development;232
18.3;11.3 Changed View for Development;233
18.4;11.4 A Multiple Perspective on PSS Development;241
18.5;11.5 Implications and Suggestions for Industry;243
18.6;11.6 Suggestions for Further Research;244
18.7;References;245
19;12 Managerial Recommendations for Service Innovations in Different Product- Service Systems;247
19.1;12.1 Introduction;248
19.2;12.2 Problems with Service Innovations;250
19.3;12.3 Product-Service Systems and Corresponding Service Strategies;251
19.4;12.4 Aligning Service Innovations with Service Strategies;259
19.5;12.5 Future Trends;266
19.6;12.6 Conclusions;267
19.7;References;268
20;Biographies;270
21;Index;285