Schulz Organising User Communities for Innovation Management

2010
ISBN: 978-3-8349-8711-2
Verlag: Betriebswirtschaftlicher Verlag Gabler
Format: PDF
Kopierschutz: Wasserzeichen (»Systemvoraussetzungen)

E-Book, Englisch, 149 Seiten, eBook

Reihe: Innovation und Entrepreneurship

Based on survey data from users who are members in user groups of the management software firm Computer Associates, Celine Schulz examines how groups of users can be organised and leveraged by firms for their innovation processes.

Dr. Celine Schulz obtained her doctorate at the Institute for Innovation Research, Technology Management and Entrepreneurship (Ludwig-Maximilians-Universität Munich) under the supervision of Prof. Dietmar Harhoff, Ph.D.

Zielgruppe

Research

Autoren/Hrsg.

Schulz, Celine

Inhaltsverzeichnis

1;Preface;6
2;Acknowledgements;7
3;Table of Contents;9
4;List of Figures;12
5;List of Tables;13
6;Chapter 1 Introduction;15
6.1;1.1 Motivation;15
6.2;1.2 User Communities in the Information Technology Industry;18
6.2.1;1.2.1 Organisation of User Groups;19
6.2.1.1;1.2.1.1 Goals;19
6.2.1.2;1.2.1.2 Structure;20
6.2.1.3;1.2.1.3 Members;20
6.2.2;1.2.2 Computer Associates’ User Groups;21
6.2.2.1;1.2.2.1 The CA User Group Program;22
6.2.2.2;1.2.2.2 Inter-National User Group for Endevor;23
6.3;1.3 Description of the Dissertation Chapters;24
7;Chapter 2 Determinants of Sharing Information in User Communities;31
7.1;2.1 Introduction;31
7.2;2.2 The Embeddedness of Economic Action;32
7.3;2.3 Determinants of Information Sharing;37
7.3.1;2.3.1 Social Factors;37
7.3.1.1;2.3.1.1 Structural Embeddedness;37
7.3.1.2;2.3.1.2 Relational Embeddedness;38
7.3.1.3;2.3.1.3 Cognitive Embeddedness;38
7.3.2;2.3.2 Economic Factors;39
7.4;2.4 Data Source and Variable Description;40
7.4.1;2.4.1 Data Source;40
7.4.2;2.4.2 Variable Description;42
7.5;2.5 Empirical Analysis;45
7.5.1;2.5.1 Descriptive Statistics;45
7.5.2;2.5.2 Multivariate Analysis;49
7.5.2.1;2.5.2.1 Model Specification ;49
7.5.2.2;2.5.2.2 Empirical Results;52
7.6;2.6 Discussion of Findings;57
8;Chapter 3 Maximising Benefits from Participating in User Communities;59
8.1;3.1 Introduction;59
8.2;3.2 Literature Review;61
8.3;3.3 Determinants of Successful User Communities;64
8.3.1;3.3.1 Individual-Specific Determinants;64
8.3.2;3.3.2 Group-Specific Determinants;66
8.4;3.4 Research Methods and Data Description;67
8.4.1;3.4.1 Methods;67
8.4.2;3.4.2 Variable Description;68
8.5;3.5 Empirical Analysis;72
8.5.1;3.5.1 Descriptive Statistics;72
8.5.2;3.5.2 Multivariate Analysis;78
8.5.2.1;3.5.2.1 Model Specification;78
8.5.2.2;3.5.2.2 Empirical Results;80
8.6;3.6 Conclusion;85
9;Chapter 4 Selecting User Community Collaborators for Innovation Management;89
9.1;4.1 Introduction;89
9.2;4.2 Customer Integration in the Innovation Process;91
9.2.1;4.2.1 Idea Generation;91
9.2.2;4.2.2 Problem Solving;92
9.2.3;4.2.3 Implementation and Diffusion;93
9.3;4.3 Characteristics of User Community Collabora-tors;94
9.3.1;4.3.1 Individual-Specific Characteristics;94
9.3.2;4.3.2 Group-Specific Characteristics;96
9.4;4.4 Study Setting and Method;96
9.5;4.5 Data Description;99
9.6;4.6 Empirical Analysis;102
9.6.1;4.6.1 Descriptive Statistics;102
9.6.2;4.6.2 Multivariate Analysis;108
9.6.2.1;4.6.2.1 Model Specifications ;108
9.6.2.2;4.6.2.2 Estimation Results;111
9.7;4.7 Discussion of the Findings;119
10;Chapter 5 Conclusion;121
10.1;5.1 Summary;121
10.2;5.2 Limitations and Future Research;125
11;Appendix A;129
12;Appendix B ;130
13;Bibliography;149

Determinants of Sharing Information in User Communities.- Maximising Benefits from Participating in User Communities.- Selecting User Community Collaborators for Innovation Management.- Conclusion.

Über Autor(innen)

Dr. Celine Schulz obtained her doctorate at the Institute for Innovation Research, Technology Management and Entrepreneurship (Ludwig-Maximilians-Universität Munich) under the supervision of Prof. Dietmar Harhoff, Ph.D.