Capabilities for Data-Driven Service Innovation

1. Auflage 2020
ISBN: 978-3-658-31690-7
Verlag: Springer

Buch, Englisch, 219 Seiten, Paperback, Format (B × H): 148 mm x 210 mm, Gewicht: 316 g

Reihe: Markt- und Unternehmensentwicklung

Martin Schymanietz explores dynamic capabilities that help organizations to cope with the challenges and chances of the utilization of data for service provision. Data-driven service innovation provides a fruitful pathway for organizations to extend their current offerings, deepen customer relationships and increase revenues. He examines the nature of data-driven service innovation, accompanied challenges and identifies relevant actors and their roles on an individual level. This approach helps organizations to develop dynamic capabilities based on individual actors that in sum shape the whole organization.

Zielgruppe

Research

Autoren/Hrsg.

Schymanietz, Martin

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Betriebswirtschaft: Theorie & Allgemeines
• Mathematik | Informatik EDV | Informatik Angewandte Informatik Wirtschaftsinformatik
• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Dienstleistungssektor & Branchen Dienstleistungssektor & Branchen: Allgemeines
• Wirtschaftswissenschaften Betriebswirtschaft Management Forschung & Entwicklung (F&E), Innovation
• Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsinformatik, SAP, IT-Management

Inhaltsverzeichnis

From the resource-based view to dynamic capabilities.- Dynamic capabilities for service innovation.- Introducing data-driven service innovation.- Identifying actors and challenges.- Exploring actor roles and capabilities.- Towards a dynamic capability framework for data-driven service innovation.

Über Autor(innen)

Dr. Martin Schymanietz is a postdoctoral researcher at the Friedrich-Alexander University Erlangen-Nürnberg with a focus on the innovation of data-driven service and its characteristics. He received his PhD in economic sciences from Prof. Dr. Kathrin M. Möslein at the Department of Information Systems, Chair of Information Systems – Innovation and Value Creation.