Buch, Englisch, 328 Seiten, Buch mit CD-ROM, Format (B × H): 165 mm x 247 mm, Gewicht: 1480 g
Improving Service Performance Using Data Envelopment Analysis (DEA)
Buch, Englisch, 328 Seiten, Buch mit CD-ROM, Format (B × H): 165 mm x 247 mm, Gewicht: 1480 g
ISBN: 978-0-387-33211-6
Verlag: Springer Us
Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
Zielgruppe
Professional/practitioner
Autoren/Hrsg.
Fachgebiete
Weitere Infos & Material
Management of Service Organization Productivity.- Data Envelopment Analysis Explained.- DEA Concepts for Managers.- Solving DEA Using DEAFrontier Software.- DEA Model - Extensions.- Managing Bank Productivity.- Quality-Adjusted DEA (Q-DEA).- Applying DEA to Health Care Organizations.- Government Productivity Management.- Multidimensional Quality-of-Life Measure.- Hedge Fund Performance Evaluation.
