Increasing Effectiveness

A Guide to Quality Management
1. Auflage 1997
ISBN: 978-0-7507-0717-6
Verlag: Routledge

Buch, Englisch, 186 Seiten, Format (B × H): 156 mm x 234 mm, Gewicht: 295 g

The management of quality has emerged as the key development issue for education in the 1990s and beyond. In the context of education, quality is an ellusive concept and difficult to define. This text offers practical ideas and suggestions from which the reader can choose to meet their own particular needs in a field where there are seemingly an infinite number of possible approaches.

Autoren/Hrsg.

Stone, John

Stone, Mr John

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Produktionsmanagement, Qualitätskontrolle
• Sozialwissenschaften Pädagogik Schulen, Schulleitung Schulleitung, Schulentwicklung

Inhaltsverzeichnis

Definitions of quality; selecting an approach; external quality awards; total quality management; getting started; management and staff; communications; processes and proceedings; teaching and learning; targets and standards; customer satisfaction surveys; review and self-assessment; assuring quality in franchising.

Über Autor(innen)

John Stone