E-Book, Englisch, 224 Seiten, E-Book
Reihe: The Getting Started In Series
ISBN: 978-0-471-70605-2
Verlag: John Wiley & Sons
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)
Six Sigma is designed to achieve excellence in customer service andmeasure deviation from the ideal. It provides a process for placingvalue on the intangible nature of quality control. The underlyingtheories of Six Sigma are highly technical and complex. This bookis a basic guide to those who are new to the concept, and thoughthis is a complex subject, the concepts involved are not toocomplex for readers to grasp. Getting Started in Six Sigmademonstrates how an employee or supervisor can implement Six Sigmasuccessfully without having to become technically familiar withprocess-oriented models or statistical modeling.
Michael C. Thomsett (Pt. Townsend, WA) is a financial writer whohas written more than 50 books on investing, real estate, business,and management topics. He is the author of several Wiley booksincluding the successful Getting Started in Options(0-471-44493-6). Prior to his writing career, Thomsett was aprofessional accountant and systems consultant.
Autoren/Hrsg.
Weitere Infos & Material
Introduction: Striving for Perfection in an Imperfect World.
Chapter 1: The Meaning of Six Sigma.
Chapter 2: The Customer' s Point iew.
Chapter 3: Outside-In Thinking.
Chapter 4: The Nature of Quality.
Chapter 5: Product and Service Defects.
Chapter 6: Improving Process Systems.
Chapter 7: Striving for Consistency.
Chapter 8: Exceptions and Rules.
Glossary.
Notes. Index.