Walker Employee Engagement and Communication Research

Measurement, Strategy and Action
1. Auflage 2012
ISBN: 978-0-7494-6683-1
Verlag: Kogan Page
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 256 Seiten, Web PDF

There's a well-known saying: what doesn't get measured doesn't get done. So it is no surprise that communicators, human resource and change managers and other professionals recognise the need to measure and evaluate their work, particularly its worth to their organization and seek the most effective ways to achieve this. Whether you're already involved in research, planning your first project or commissioning an external research company, Employee Engagement and Communication Research covers everything you need to know in order to conduct robust, reliable research. Whether it's a full-scale employee survey or research focusing on a particular subject area such as communication, engagement, change or corporate social responsibility, Employee Engagement and Communication Research is your essential guide covering all the tools, strategy and actions to make your project a success.

Autoren/Hrsg.

Walker, Susan

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Coaching, Training, Supervision
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Personalwesen, Human Resource Management
• Wirtschaftswissenschaften Betriebswirtschaft Management

Inhaltsverzeichnis

Chapter - 00: Introduction; Section - ONE: Measurement; Chapter - 01: Defining your objectives; Chapter - 02: Involving and communicating with employees; Chapter - 03: Data or discussion?; Chapter - 04: Qualitative techniques and methods; Chapter - 05: Lies, damned lies and statistics; Chapter - 06: Questionnaire development and design; Chapter - 07: Maximizing response rates; Section - TWO: Strategy; Chapter - 08: Burning issues for your research to cover; Chapter - 09: Emerging issues; Chapter - 10: Understanding, interpreting and getting the most from your data; Chapter - 11: Turning the results into the organizational story; Chapter - 12: An international perspective; Chapter - 13: Making the business case; Section - THREE: Implementation; Chapter - 14: Lights. Sound. Action!; Chapter - 15: The six key stages; Chapter - 16: Putting the action plan in place; Chapter - 17: Who is responsible for taking action?; Chapter - 18: Translating action points into action implementation; Chapter - 19: Keeping the research alive and well; Chapter - 20: What does the future hold?

Über Autor(innen)

Walker, Susan
Susan Walker, a leading figure in engagement and communication measurement, directed blue chip and public sector organisation surveys as head of Human Resource Research with the international research firm MORI. She developed new approaches to interpreting and understanding results to drive action forward and now runs her own business. Her specialist work in researching the impact of internal communication made her the foremost UK expert in this field. Her contribution has been recognised by Fellowship of the Institute of Internal Communication (IoIC) and she is an Accredited Business Communicator (IABC).

Susan Walker, a leading figure in engagement and communication measurement, directed blue chip and public sector organization surveys as head of Human Resource Research with the international research firm MORI. She developed new approaches to interpreting and understanding results to drive action forward and now runs her own business. Her specialist work in researching the impact of internal communication made her the foremost UK expert in this field. Her contribution has been recognized by Fellowship of the Institute of Internal Communication (IoIC) and she is an Accredited Business Communicator (IABC).