Watts Configuration Management Metrics

1. Auflage 2009
ISBN: 978-1-4377-7834-2
Verlag: Elsevier Science & Techn.
Format: EPUB
Kopierschutz: 6 - ePub Watermark

E-Book, Englisch, 279 Seiten

Configuration Management Metrics: Product Lifecycle and Engineering Documentation Control Process Measurement and Improvement provides a comprehensive discussion of measurements for configuration management/product lifecycle processes. Each chapter outlines one of the most important measures of merit - the need for written policy and procedures. The best of the best practices as to the optimum standards are listed with an opportunity for the reader to check off those that their company has and those they do not.
The book first defines the concept of configuration management (CM) and explains its importance. It then discusses the important metrics in the major CM and related processes. These include: new item release; order entry/fulfillment; request for change; bill of material change cost; and field change. Ancillary processes which may or may not be thought of as part of these major processes are also addressed, including deviations, service parts, publications and field failure reporting.
Provides detailed guidance on developing and implementing measurement systems and reports Demonstrates methods of graphing and charting data, with benchmarks A practical resource for the development of Engineering Documentation Control processes Includes basic principles of Product Lifecycle processes and their measurement

Frank Watts has over forty-eight years of industrial and consultation experience as a design engineer, industrial engineer, manufacturing engineer, systems analyst, project manager, and in management. He founded his own specialist configuration management company to provide specific expertise in product release, change control, bills of material and other engineering documentation control issues.
Formally a director of engineering services, a director of operations and a director of manufacturing engineering, Watts has worked for Caterpillar, Collins Radio, Control Data, Storage Technology, UFE and Archive. He has guided the development of engineering change control processes at numerous companies and made significant contributions towards improving new product release processes, installing MRP/ERP systems and new numbering systems, as well as helping companies attain a single BOM database and guided reengineering of CM processes. He is an NDIA Certified Configuration and Data Manager, author of several magazine articles and author of the Engineering Documentation Control Handbook and CM Metrics.

Autoren/Hrsg.

Watts, Frank B.

Inhaltsverzeichnis

1;Front Cover;1
2;Configuration ManagementMetrics;4
3;Copyright;5
4;Contents;6
5;Acknowledgements;14
6;Preface;16
7;List of Figures;22
8;List of Tables;28
9;Chapter 1Introduction;30
9.1;What is CM?;31
9.2;Setting the stage for innovation;32
9.3;Bridge the gap;34
9.4;CM Processes;36
9.5;Why is measurement important?;37
9.6;Importance/urgency of metrics;38
9.7;CM process ladder;39
9.8;Process quality;39
10;Chapter 2Metrics and process requirements;42
10.1;Timeliness of reporting;43
10.2;The first step to improvement;43
10.3;Not enough data/too much data;46
10.4;Metric formats;47
10.5;Thru-put time;48
10.6;Frequency of reporting;49
10.7;Policy and procedure requirements;50
10.8;Work in process (WIP) and thru-put time;52
10.9;Getting management’s attention;58
10.10;Management champion;59
10.11;Training metrics;60
10.12;Setting goals;61
10.13;Tooting your horn;62
10.14;Facts database;63
10.15;Benchmarking;64
10.16;Benchmarking survey - general;66
11;Chapter 3New item release;78
11.1;Release standards, definitions and rules;79
11.2;New product time to market;80
11.3;Release process flow diagram;84
11.4;Release activity data;86
11.5;Release activity summary;88
11.6;Release - sorting out what’s important;91
11.7;Development process case study;95
11.8;Release in lead time;96
11.9;Release time benchmarks;99
11.10;Support and manufacturing process documents;99
11.11;Other engineering release metrics;100
11.12;Release process quality;101
11.13;Release phase status;103
11.14;Benchmarking survey - release process;107
12;Chapter 4Order entry and fulfillment;114
12.1;Order entry process;115
12.2;Order fulfillment;116
12.3;Promise to deliver;120
12.4;Make to order;121
12.5;Design to order;124
12.6;Make to print;124
12.7;Make to stock;125
12.8;Order entry and fulfillment process quality;125
13;Chapter 5Bill of material (BOM) process;126
13.1;BOM process standards;127
13.2;Part number assignment;127
13.3;Item master file;128
13.4;Multiple BOMs;133
13.5;BOM reconciliation and correction;135
13.6;New product BOM status;137
13.7;BOM levels;139
13.8;Benchmarking survey - BOM process;140
14;Chapter 6Request process;148
14.1;Request process standards;149
14.2;Request flow diagram;150
14.3;Request action items list;150
14.4;Request process time metrics;153
14.5;Request rejection is OK;158
14.6;Benchmarking survey - request process;160
15;Chapter 7Ancillary processes;164
15.1;Deviations;165
15.2;Deviation standards;167
15.3;Deviation to make a fast change;169
15.4;Service parts;170
15.5;Publications;171
15.6;Failure reporting;175
16;Chapter 8Change cost;180
16.1;Benchmarking survey - change cost;180
16.2;Cost standards;182
16.3;Average cost of a change;182
16.4;Payback;183
16.5;Market demand;184
16.6;Cost metric and application;185
16.7;Real cost reductions;186
16.8;Other possible cost metrics;187
16.9;Bottom line;189
17;Chapter 9Change process;190
17.1;Change standards;191
17.2;Interchangeability;193
17.3;Change class;196
17.4;Change control process flow;198
17.5;Engineering phase;200
17.6;Technical release/point of no return;202
17.7;Configuration Management phase;204
17.8;Manufacturing phase;207
17.9;Change process summary;207
17.10;Case study;209
17.11;Engineering phase metrics;213
17.12;Point of no return metrics;216
17.13;CM phase metrics;218
17.14;Manufacturing phase metrics;223
17.15;Total change process time;225
17.16;Change process quality;225
17.17;Benchmarking survey - change process;232
18;Chapter 10Field change metrics;240
18.1;Field change standards;241
18.2;Field change process flow;242
18.3;Field change order metrics;243
18.4;Field installation performance;245
18.5;Field change volume;248
18.6;Benchmarking survey - field changes;252
19;Chapter 11Definitions;254
19.1;Data dictionary;255
19.2;Acronyms and terms;256
20;Summary;268
21;Index;272