West Digital Government

Technology and Public Sector Performance
Course Book
ISBN: 978-1-4008-3576-8
Verlag: De Gruyter
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 256 Seiten

Darrell M. West is the John Hazen White Professor of Political Science and Public Policy and Director of the Taubman Center for Public Policy at Brown University. He is the author of thirteen books, including Crosstalk: Citizens, Candidates, and the Media in a Presidential Campaign; Patrick Kennedy: The Rise to Power; Air Wars: Television Advertising in Election Campaigns, 1952-2000; and The Rise and Fall of the Media Establishment. His Web site, InsidePolitics.org, features in-depth research on electronic government at the city, state, national, and international levels.

Autoren/Hrsg.

West, Darrell M.

Fachgebiete

• Technische Wissenschaften Technik Allgemein Technologie: Soziale & Ethische Aspekte
• Sozialwissenschaften Politikwissenschaft Regierungspolitik

Inhaltsverzeichnis

List of Tables ix

Preface xiii

Chapter 1: Scope, Causes, and Consequences of Electronic Government 1

Chapter 2: Bureaucratic, Fiscal, and Political Contexts 22

Chapter 3: The Content of American Government Websites 44

Chapter 4: Explaining E-Government Performance 71

Chapter 5: The Case of Online Tax Filing 82

Chapter 6: Public Outreach and Responsiveness 101

Chapter 7: Citizen Use of E-Government 114

Chapter 8: Trust and Confidence in E-Government 129

Chapter 9: Global E-Government 140

Chapter 10: Democratization and Technological Change 165

Appendix I: Coding Instructions for Government Website Content Analysis 185

Appendix II: Global E-Government Rankings 191

Appendix III: E-Government Best Practices 194

Notes 201

Index 221

Über Autor(innen)

Darrell M. West is the John Hazen White Professor of Political Science and Public Policy and Director of the Taubman Center for Public Policy at Brown University. He is the author of thirteen books, including Crosstalk: Citizens, Candidates, and the Media in a Presidential Campaign; Patrick Kennedy: The Rise to Power; Air Wars: Television Advertising in Election Campaigns, 1952-2000; and The Rise and Fall of the Media Establishment. His Web site, InsidePolitics.org, features in-depth research on electronic government at the city, state, national, and international levels.