Wijers / Verhoef IT Outsourcing Part 1: Contracting the Partner

1. Auflage 2009
ISBN: 978-90-8753-526-1
Verlag: Van Haren Publishing
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 146 Seiten

As companies focus on the core specialisms, most will look to the benefits of outsourcing some, if not all, of the IT services required. The benefits include:

cost-efficient operations;

delivery of IT services at lower cost through economies of scale;

improvements in time-to-market of IT solutions;

improvements in capability and

quality of IT service delivery.

This essential guide looks at the procedures needed to achieve all these benefits when contracting an outsourcing partner. It explains the benefits of a well thought-out and practical approach to selecting a partner; a partner, indeed, whose performance may make or break an organization’s delivery to market. This book is a key reference guide to anyone procuring IT services and also to those who are responsible for maintaining the contract once signed. By covering all aspects of the Outsourcing contracting process, its guidance will help reduce risks and miscommunication. In addition its approach to the Request for Proposal (also known as Invitation to Tender) shows how clarity at this stage can deliver significant benefits as the services go live in the operational phase.

Autoren/Hrsg.

Wijers, Gerard

Verhoef, Denis

Inhaltsverzeichnis

1;Acknowledgements;6
2;Foreword;10
3;Introduction;14
4;Chapter 1 Outsourcing;18
4.1;1.1The definition of outsourcing;18
4.2;1.2Types of outsourcing ;19
4.3;1.3The phases of outsourcing;19
4.4;1.4The advantages and disadvantages of outsourcing;26
4.5;1.5Critical success factors in outsourcing;27
5;Chapter 2 The BioFruit case;30
5.1;2.1The company;30
5.2;2.2IT function (current situation);31
5.3;2.3The planned IT outsourcing;31
6;Chapter 3 The business case;34
6.1;3.1The objective and creation of the business case;34
6.2;3.2The contents of the business case;35
6.3;3.3The financial view of the business case;36
6.4;3.4The BioFruit business case ;40
7;Chapter 4 The RFP;48
7.1;4.1The RFP structure;49
7.2;4.2The development of the RFP;50
7.3;4.3General style recommendations for RFPs;51
8;Chapter 5 The supplier instructions;52
8.1;5.1The contents of the proposal;52
8.2;5.2The format of the proposal;54
8.3;5.3The tender procedure and timeline;55
9;Chapter 6 The service requirements;60
9.1;6.1Establishing the service specifications;60
9.2;6.2Describing the objects to be managed;61
9.3;6.3Specifying the required tasks;64
9.4;6.4Setting the required service levels;71
9.5;6.5Formulating the service requirements;71
9.6;6.6BioFruit’s required services;72
10;Chapter 7 Transition requirements;76
10.1;7.1The transition tracks;77
10.2;7.2The approach for defining the transition requirements;80
10.3;7.3Situation analysis;81
10.4;7.4Risk analysis;83
10.5;7.5Design of the transition strategy;85
10.6;7.6Planning the decision-making;89
10.7;7.7Formulating the transition requirements ;91
10.8;7.8Sample transition planning for BioFruit;91
11;Chapter 8 The governance requirements;96
11.1;8.1The demand and supply management organization;97
11.2;8.2Responsibilities;98
11.3;8.3Organization and roles;99
11.4;8.4 The underlying core competencies;101
11.5;8.5Decision-making and meeting structure ;103
11.6;8.6Formulating the governance requirements;104
11.7;8.7Governance of BioFruit;105
12;Chapter 9 HR, financial and legal requirements;108
12.1;9.1HR requirements;108
12.2;9.2Financial requirements – price models;110
12.3;9.3Supplementary financial requirements;114
12.4;9.4Legal requirements;115
12.5;9.5BioFruit;119
13;Chapter 10 Supplier selection;120
13.1;10.1Evaluation criteria;120
13.2;10.2The selection process;121
14;Appendix A The design of a transition strategy;124
15;Appendix B Methodology background;132
15.1;B.1. ASL;132
15.2;B.2. ISPL;132
15.3;B.3. ITIL;133
16;Bibliography;134
17;Abbreviations;136
18;Index;138