Wilkinson / Johnson IT Service Management from Hell based on Not ITIL
1. Auflage 2007
ISBN: 978-90-8753-187-4
Verlag: Van Haren Publishing
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)
E-Book, Englisch, 86 Seiten
ISBN: 978-90-8753-187-4
Verlag: Van Haren Publishing
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)
A humorous approach to a universally adopted standard.
Autoren/Hrsg.
Weitere Infos & Material
1;Dedication
;4
2;Acknowledgements;5
3;Contents;6
4;In Memoriam;9
5;Foreword;10
6;The Cast of characters;12
7;Introduction;14
8;1 If you want to get anywhere don’t start from here...;16
8.1;1.1. ITIL-- origins;18
8.2;1.2 The Creation of today’s ****;20
8.3;1.3 **** and Upgrades;22
9;2 Get on with it ..... What about Upgrading Best Practice?;24
10;3 The Development Stage;30
10.1;3.1 Development Stage 1: Defining a standard glossary;32
10.2;3.2 Development Stage 2: Quality Process -- Plan Do Check Act;36
10.3;3.3 Development Stage 3: Chief Architects Prayer;37
11;4 Drafting the Upgrade;40
11.1;4.1 Process for Defining the Upgrade;42
12;5 Release of Draft for Review;44
12.1;5.1 Feedback stage;46
13;6 Final V3 Release and Publication;48
13.1;6.1 Blockbusters!!;50
14;7 Preparing the V3 Release for Market;54
14.1;7.1 Industry verticals;56
14.2;7.2 Documentation Release for Industry Sectors;60
15;Annexes – a.k.a. the redundant bits;64
15.1;Appendix A: Not-**** Foundation Examination – Test Questions;66
15.2;Appendix B: Other standards and frameworks;70
15.3;Appendix C: Communications planning;72
15.4;Appendix D: Terminology;74
15.5;Appendix E: The Adams families;76
16;Other titles recommended by the IT Service Management from Hell series:;80
17;PMS Group;83
