Andriessen / Vartiainen / Vartiainen. Mobile Virtual Work

A New Paradigm?
1. Auflage 2005
ISBN: 978-3-540-28365-2
Verlag: Springer Berlin Heidelberg
Format: PDF
Kopierschutz: 1 - PDF Watermark

E-Book, Englisch, 392 Seiten

Dear Reader This is a book about mobile virtual work. It aims at clarifying the basic concepts and showing present practices and future challenges. The roots of the book are in the collaboration of few European practitioners and - searchers, who met each other under the umbrella of the Swedish SALTSA programme (see next page) in January 2002 in Stockholm. The group was first called 'ICT, Mobility and Work Organisation' but redefined itself quickly as 'Mobile Virtual Cooperative Work' group. The change of the name reflects the development of reasoning in the group. We could not find much material on mobile work, certainly not systematic studies, - though a growing interest in mobile technologies and services could be found. Practices of telework and virtual organizations were better known, but we were convinced that the combination with mobile work was so- thing different and new. Our main target became to understand what it was all about. The next step was an expert meeting in October 2004 at Rånäs Castle again in Sweden. A wider group of experts was invited to present their views on mobile virtual work and ideas about book chapters from different perspectives of working life. Some of the expertise could be found through the network of the AMI@Work family created by the New Working En- ronments unit of the European Commission's Information Society Dir- torate-General. Also close collaboration was developed with the related MOSAIC program.

Autoren/Hrsg.

Vartiainen., Matti

Andriessen, J. H. Erik

Vartiainen, Matti

Inhaltsverzeichnis

1;Preface;5
2;Contents;7
3;Part 1 Concepts and Prevalence;15
3.1;1 Emerging Mobile Virtual Work;16
3.1.1;1.1 Fundamental changes and driving forces;16
3.1.2;1.2 What is Mobile Virtual Work?;19
3.1.3;1.3 Objectives and general design of a research program;21
3.1.4;1.4 The contributions to this book;22
3.1.5;References;25
3.2;2 Mobile Virtual Work – Concepts, Outcomes and Challenges;26
3.2.1;2.1 Emergence of new concepts;26
3.2.2;2.2 What is mobile?;27
3.2.3;2.3 What is virtual?;33
3.2.4;2.4 What is Telework?;34
3.2.5;2.5 Forms of physical and virtual mobility;35
3.2.6;2.6 Mobile work systems in distributed organisations;39
3.2.7;2.7 Outcomes and challenges;51
3.2.8;Acknowledgements;55
3.2.9;References;55
3.3;3 Mapping the Mobile eWorkforce in Europe;58
3.3.1;3.1 eWork and physical mobility;58
3.3.2;3.2 Drivers;60
3.3.3;3.3 Conceptualising mobile eWork;64
3.3.4;3.4 Mobile work and mobile eWork today;67
3.3.5;3.5 Conclusions and outlook;76
3.3.6;Statistical annex;78
3.3.7;References;80
3.4;4 New Forms of Work in Labour Law;83
3.4.1;4.1 New forms of work as legal challenges;83
3.4.2;4.2 Mobile and virtual work in labour legislation;85
3.4.3;4.3 The European framework agreement on telework;87
3.4.4;4.4 Employment relationship and entrepreneurship;90
3.4.5;4.5 Employment conditions in mobile and virtual work;92
3.4.6;4.6 Contractual issues;98
3.4.7;4.7 Conclusions;103
3.4.8;References;105
4;Part 2 Mobility in Work;106
4.1;5 Virtually Connected, Practically Mobile;107
4.1.1;5.1 Chapter outline;107
4.1.2;5.2 Designing mobile technology to ‘fit’ the work;108
4.1.3;5.3 On being mobile;109
4.1.4;5.4 Examining mobility;114
4.1.5;5.5 Analysis;116
4.1.6;5.6 Technology probes: design and functionality;122
4.1.7;5.7. Probe evaluation and implications for design;128
4.1.8;5.8 Discussion and conclusion;134
4.1.9;References;136
4.2;6 Collaboration in Mobile Virtual Work: a Human Factors View;138
4.2.1;6.1 Starting position;138
4.2.2;6.2 Future work, mobility and virtuality;139
4.2.3;6.3 Collaboration;142
4.2.4;6.4. Examining mobility;144
4.2.5;6.5 Methodological considerations in studying collaborative work;150
4.2.6;6.6 Cases of collaborative working;151
4.2.7;6.7. Concluding discussion;156
4.2.8;Acknowledgements;158
4.2.9;References;158
4.3;7 Model-based Design of Mobile Work Systems;161
4.3.1;7.1 Introduction;161
4.3.2;7.2 Trends of mobile work in Europe;162
4.3.3;7.3 Mobile work in the context of industrial engineering;164
4.3.4;7.4 Design space model for mobile work systems;167
4.3.5;7.5 Case study on augmented reality work;171
4.3.6;7.6 Application of the model based design process;173
4.3.7;7.7 Conclusion;181
4.3.8;References;182
4.4;8 Usability in IT Systems for Mobile Work;185
4.4.1;8.1 Usability in mobile IT systems;185
4.4.2;8.2 Usability aspects and criteria;187
4.4.3;8.3 Assessment of usability in mobile systems;194
4.4.4;8.4 Design for usability in mobile systems for home care;201
4.4.5;8.5 Conclusions;208
4.4.6;Acknowledgements;209
4.4.7;References;209
4.5;9 Participative Design for Home Care Nursing;211
4.5.1;9.1 Home health care as mobile work;211
4.5.2;9.2 ICT, mobile workers and the chronically ill;212
4.5.3;9.3 User involvement in design;213
4.5.4;9.4 Application of the ESE design approach;219
4.5.5;9.5 Discussion and conclusions;234
4.5.6;References;236
4.6;10 Well-being and Stress in Mobile and Virtual Work;238
4.6.1;10.1 Challenge of well-being in mobile virtual work;238
4.6.2;10.2 A framework to mental workload and mental strain;239
4.6.3;10.3 Task-related and organisational factors of mental workload;243
4.6.4;10.4 Conclusions;255
4.6.5;References;256
4.7;11 Building Scenarios for a Globally Distributed Corporation;260
4.7.1;11.1 Challenge of global working;260
4.7.2;11.2 Drivers, motivation and context of change;261
4.7.3;11.3 Globally distributed mobile work environment;262
4.7.4;11.4 Drivers and benefits of flexible working solutions;268
4.7.5;11.5 Scenario challenges;269
4.7.6;11.6 Conclusion;271
4.7.7;References;272
4.8;12 Case Descriptions of Mobile Virtual Work in Practice;273
4.8.1;12.1 Setting the scene;273
4.8.2;12.2 MVW in practice: customs control in the Netherlands;274
4.8.3;12.3 MVW in practice: providing facility services in Italy;278
4.8.4;12.4 MVW in practice: mobile servicemen in Finland;282
4.8.5;12.5 MVW in practice: IT-support for home care in Sweden;288
4.8.6;12.6 Overall conclusion;293
4.8.7;Acknowledgement;294
4.8.8;References;294
5;Part 3 Organisational Strategies;295
5.1;13 Knowledge Sharing in Mobile Work;296
5.1.1;13.1 The KMS challenge in mobile context;296
5.1.2;13.2 Research framework and methodology;300
5.1.3;13.3 Field research results;303
5.1.4;13.4 Conclusions and implications;320
5.1.5;References;322
5.2;14 Factors Influencing the Diffusion of New Mobile Services;324
5.2.1;14.1 Mobile work and mobile services;324
5.2.2;14.2 Development and diffusion of innovations;325
5.2.3;14.3 Vehicle telematics in West Sweden;331
5.2.4;14.4 Methods used;333
5.2.5;14.5 Empirical observations;334
5.2.6;14.6 Discussion;342
5.2.7;Acknowledgements;346
5.2.8;References;346
5.3;15 Mobile Workplaces and Innovative Business Practice;348
5.3.1;15.1 The challenge of mobile workplaces;348
5.3.2;15.2 Mobility and collaborative working;349
5.3.3;15.3 Current perspectives in mobile collaborative work;352
5.3.4;15.4 Mobile work and new business practice;357
5.3.5;15.5 Introducing mobile collaborative work;362
5.3.6;15.6 Towards a roadmap and innovation agenda;366
5.3.7;15.7 Final remarks;371
5.3.8;References;372
5.4;16 Mobile Virtual Work: What Have We Learned?;374
5.4.1;16.1 Introduction;374
5.4.2;16.2 MVW is among us;375
5.4.3;16.3 Specific conclusions and implications;380
5.4.4;16.4 Scenarios for the future;388
5.4.5;16.5 Conclusion;390
6;Index;392
7;List of Contributors;394