Brennan / Schafer Branded!

How Retailers Engage Consumers with Social Media and Mobility
1. Auflage 2010
ISBN: 978-0-470-93173-8
Verlag: John Wiley & Sons
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 288 Seiten, E-Book

Reihe: SAS Institute

Written through the eyes of retail and technology executives,Branded! explores retailers who are successfully implementingsocial media and mobility strategies.
Market-leading retailers are engaging technology-savvy customersthough social media and mobility. Branded! reveals how thesedigital communication channels are an extension of a retailer'sculture and strategy resulting in building brand equity.Comprehensive reviews of Starbucks, Zappos, Wet Seal, Macy's,1-800-Flowers.com, JCPenney, Pizza Hut and Best Buy are featured.Branded!:
* Provides a clear review of social media as well as the rapidchanges in the development and use of mobility.
* Demonstrates why retailers cannot 'wait and see', and must moverapidly
* Shows how each company's social media and mobility initiativesare based on the individual personality of the company.
* Discusses sophisticated analytic tools that enable retailers tomeasure their performance and make informed decisions on thedata

Autoren/Hrsg.

Brennan, Bernie

Schafer, Lori

Inhaltsverzeichnis

Foreword.
Preface.
Chapter 1 Introduction: Bringing Your Store to YourCustomers.
YOUR CUSTOMERS ARE SPEAKING. ARE YOU LISTENING?
RETAIL 2.0.
RETAIL LEADERS.
YOUR WORLD IS CHANGING--ARE YOU?
Notes.
Chapter 2 Social Media.
DEFINITIONS.
WHY MAKE SOCIAL MEDIA ANOTHER RETAIL CHANNEL?
DEMOGRAPHICS--NOT JUST KIDS!
POPULAR SOCIAL-MEDIA WEB SITES.
WHERE TO FOCUS.
TODAY'S RETAILER ENGAGEMENT.
Notes.
Chapter 3 Mobility.
DEFINITIONS.
SMART PHONES CHANGE IT ALL.
INTERSECTION OF SOCIAL MEDIA AND MOBILITY.
RETAIL HAS BREAKTHROUGH OPPORTUNITY.
APPLICATIONS FOR MOBILE LEADERSHIP.
RETAIL MOBILE INNOVATORS.
Notes.
Chapter 4 Starbucks: It's the Experience!
LEARNING--FORMULATING--INNOVATING.
TRANSFORMING STARBUCKS FOR THE FUTURE.
MY STARBUCKS IDEA IS BORN.
FINDING OUT WHERE CUSTOMERS ARE HANGING OUT.
STARBUCKS MOBILE.
DIGITAL LEADERSHIP.
Notes.
Chapter 5 Zappos: "Your Culture Is Your Brand".
COMMITTED TO "WOW'ING" EVERY CUSTOMER.
A VISION TO EMBRACE E-COMMERCE.
WOW SERVICE ONLINE.
AN EARLY LEADER IN "ZOCIAL MEDIA".
"ZOCIAL MEDIA" IS PERVASIVE.
MOBILITY: THE NEXT CHANNEL.
DELIVERING HAPPINESS: A PATH TO PROFITS, PASSION, ANDPURPOSE.
Notes.
Chapter 6 Wet Seal: iRunway Steals the Teen FashionScene.
FAST FASHION TAKES CENTER STAGE.
WET SEAL'S FASHION COMMUNITY.
FASHION--IT'S ALL SOCIAL.
MOBILE: SHOP ON THE GO.
THERE'S GOLD IN THOSE THREADS.
SOCIAL + MOBILE = A GAME CHANGER.
FARMVILLE FOR FASHION.
Notes.
Chapter 7 Macy's: Shooting for the Stars!
TWO GREAT BRANDS.
MACY'S STRATEGY REFRESHED.
ENGAGING THE CUSTOMER.
SOCIAL MEDIA IS FASHIONABLE.
MOBILE MACY'S.
JUST THE BEGINNING.
Notes.
Chapter 8 1-800-Flowers.com: "Build a RelationshipFirst--Do Business Second".
GOING UNDERCOVER IS REVEALING.
PLANTING THE SEEDS OF SUCCESS.
BEYOND FLOWERS.
LEVERAGING SOCIAL COMMERCE THROUGH TECHNOLOGY.
SOCIAL MEDIA BLOSSOMS.
MOBILE: APP OF THE YEAR.
INNOVATION IS A CORE STRATEGY.
Notes.
Chapter 9 JCPenney: Digital Transformation.
BUILDING A BRAND BY "WINNING TOGETHER".
FROM BIG BOOK TO DIGITAL LEADERSHIP.
CULTURE OF TRANSPARENCY.
SOCIAL AMBASSADORS.
JCPENNEY LOVES MOBILE.
A DIGITAL FUTURE FOR A TRADITIONAL PLAYER.
Notes.
Chapter 10 Pizza Hut: Creating the PerfectPizza--Digitally.
TOPPING THE PIZZA MARKET.
BUILDING THE YUM! DYNASTY.
VALUE PLUS FAVORITES = A WINNING STRATEGY.
ENABLING GLOBAL KNOWLEDGE SHARING.
AN INNOVATOR IN SOCIAL MEDIA.
THE "KILLER APP FOR YOUR APPETITE".
BRANDED! THROUGH SOCIAL AND MOBILE CHANNELS.
LISTENING, ENGAGING, EXCITING!
Notes.
Chapter 11 Best Buy: The Connected World.
GROWTH STRATEGY.
CROSS-CHANNEL: MEETING CUSTOMERS WHERE THEY ARE.
A WIKI CULTURE.
SOCIAL MEDIA: FROM THE INSIDE OUT!
A WEB 2.0 TOOL KIT IS BORN.
THE HUB FOR ALL THINGS BEST BUY.
HELPING MOBILE CUSTOMERS "SHOP, LEARN, AND BUY".
THE CONNECTED WORLD, TAKE TWO.
Notes.
Chapter 12 Analyzing Value: Social Media.
GETTING STARTED.
WHAT'S THE RETURN?
MINING THE GOLD.
SOCIAL-MEDIA ANALYTICS.
INSIGHTS TO ACTION.
Notes.
Chapter 13 Conclusion: Take the Lead.
Notes.
Index.

Über Autor(innen)

Bernie Brennan is a consultant and investor inretail-related technology. He has served in a number of roles overthirty years in the retail industry, with seventeen of them asChairman and CEO of Montgomery Ward, Sav-A-Stop Inc., and HouseholdMerchandising. Brennan is a former Chairman of the National RetailFederation and earned the Gold Medal Award as Retailer of the Year.
Lori Schafer is the Executive Advisor for Retail at SASInstitute. Schafer, an entrepreneur with twenty-five years ofexperience in retail and consumer-packaged goods' technology, beganher career at The Procter & Gamble Company. She was CEO ofMarketmax, Inc., prior to its acquisition by SAS in 2003 when shebecame Vice President of SAS Global Retail. She serves on the boardof directors of several retail and technology companies as well asthe National Retail Federation.