Bruce / Gao / King Airline Operations

A Practical Guide
Erscheinungsjahr 2017
ISBN: 978-1-317-18297-9
Verlag: CRC Press
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 378 Seiten

Written by an international range of industry practitioners, this book offers a comprehensive overview of the essence and nature of airline operations in terms of an operational and regulatory framework, the myriad of planning activities leading up to the current day, and the nature of intense activity that typifies both normal and disruptive airline operations.

The first section outlines the importance of the regulatory framework underpinning airline operations, exploring how airlines structure themselves in terms of network and business model. The second section draws attention to the operational environment, explaining the framework of the air traffic system and processes instigated by operational departments within airlines. The third section presents a comprehensive breakdown of the activities that occur on the actual operating day. The fourth section provides an eye-opener into events that typically go wrong on the operating day and then the means by which airlines try to mitigate these problems. Finally, a glimpse is provided of future systems, processes and technologies likely to be significant in airline operations.

Airline Operations: A Practical Guide offers valuable knowledge to industry and academia alike by providing readers with a well-informed and interesting dialogue on critical functions that occur every day within airlines.

Autoren/Hrsg.

Bruce, Peter J.

Gao, Yi

King, John M. C.

Fachgebiete

• Wirtschaftswissenschaften Wirtschaftswissenschaften Wirtschaftswissenschaften: Allgemeines

Inhaltsverzeichnis

Section 1 Planning for Products and Customers *

John King *

Chapter 1 Regulatory Framework *

Ron Bartsch *

The Beginning of Aviation *

The First Aviation Regulation *

Globalisation of Aviation *

International Air Conventions *

What is Aviation Law? *

National Sovereignty *

Chicago Convention 1944 *

Freedoms of the Air *

International Civil Aviation Organization (ICAO) *

Carriage by Air *

Warsaw Convention 1929 *

Montreal Convention 1999 *

Differences between the Warsaw and Montreal Conventions *

International Harmonisation *

Chapter 2 Market, Product and Customer *

Rodney Williams *

The Market *

Market Segmentation *

Product Differentiation and Service *

Loyalty Programs *

Code Sharing *

Alliances *

Inherent Instability of Airline Tariffs *

Structure of Passenger Fares *

Price Economics *

Chapter 3 Business Strategy and Airline Models for Operating Managers *

John King *

Introduction *

Business Practice *

The Global Alliances *

The Low Cost Carrier (LCC) *

Competitive Advantage *

Conclusion *

Chapter 4 Network Design Strategies *

Markus Franke *

Introduction *

Value of Network Design for Airlines *

Morphology: Different Planning Paradigms for Different Types of Networks *

Measurement of Successful Network Design: Main KPIs *

Facets of Network Design and Planning *

Network and Market Coverage *

Network and Fleet Structure *

Network and Human Resources *

Network and Hub Structure *

Network and Regulatory Aspects *

Conclusion *

Chapter 5 Customer Points of Contact *

Gary Parker *

Introduction *

Points of Contact *

Interaction Opportunities *

Defining Ancillary Service Pricing Methods *

Channels of Distribution *

The Five Steps to Success in Ancillary Service Revenues (Methodology) *

Chapter 6 Airport Infrastructure *

Christopher Jarvis *

Introduction *

Landside Access *

Parking *

Terminal Design *

Passenger Processing Facilities – Departures Flow *

Passenger Processing Facilities – Arrivals Flow *

Checked Baggage Handling *

Support Facilities *

Aircraft Boarding/Deplaning *

Ground Services *

Section 2 Planning for Operations *

Yi Gao *

Chapter 7 Operational Environment *

Stephen Angus *

Introduction *

Strategic ATC Traffic Management *

Pre-tactical Planning *

Real-time (Day of Operation) *

How Operations are Changing *

Conclusion *

Chapter 8 Operational Planning and Control *

Steve Buchanan *

Introduction *

The Concept of an IOC *

Operational Planning *

Operational Control – The Day of Operation *

Devising Possible Solutions *

Reviewing the Operation *

Commercial versus Operational Input *

Technology and Sharing of Information *

Conclusion *

Chapter 9 Crew Planning *

Patrick Fennell *

Introduction *

Flight and Duty Time Limitations *

Crew Rostering *

Commercial Scheduling *

Manpower Planning *

Pairing Generation *

Training Planning *

Leave Planning *

Pairing Assignment *

Crew Control *

IT Systems *

Fatigue *

Chapter 10 Maintenance Planning *

Alan Swann *

Introduction *

Maintenance Organisation *

Maintenance *

Maintenance Program *

System of Maintenance *

Maintenance and Deterioration *

Maintenance Planning *

The Operation *

Aircraft Serviceability *

Reliability *

Finally *

Chapter 11 Airside Resource Planning *

Andrea Roberts *

Introduction *

Airport Collaborative Decision Making *

Airside Resourcing *

Ground Handling Procedures *

Planning for Aircraft Turnarounds *

Planning for Gate Optimisation *

Planning for Resources *

Ramp Planning Activity *

Chapter 12 Facilitation: Immigration, Customs and Quarantine *

Samuel Lucas *

Introduction *

International Framework *

Passports and Visas *

Leaving a State *

Entering a State *

Passenger Data Systems *

Air Cargo *

Irregular Operations *

Current and Future Trends *

Section 3 Operating the Current Day *

Peter Bruce *

Chapter 13 Ramp Operations *

Matthew Franzi *

Ramp Operations and its Importance *

Functional Elements of Ramp Operations *

Arriving Aircraft *

Aircraft Servicing *

Departing Aircraft *

Safety considerations for the ramp *

Operational Standardisation *

Safety and Quality Management for Ramp Operations *

Conclusion *

Chapter 14 Baggage Processes *

Rik Movig *

Introduction *

Baggage Categories *

The Baggage Handling Process *

Baggage Handling (Sorting) Systems *

What Happens at Check-in? *

Baggage Make-up *

Transportation of Bags to the Ramp *

What can go wrong with Baggage Handling? *

Baggage Restrictions of the Aircraft *

Chapter 15 Air Cargo Processes *

Nicholas Donnison *

Introduction *

Types of Operators *

Types of Cargo *

Shippers *

Freight Forwarders *

Cargo Terminal Operators *

Cargo Process: Shipper and Freight Forwarder *

Cargo Process: Cargo Terminal Operator / Airline *

Communication of Information to Load Control *

Transport from Facility to Aircraft *

Offloads *

Transit *

Destination *

Cargo Process: Freight Forwarder *

Chapter 16 Aircraft Load Planning and Control *

Paul Avery *

Introduction *

Aircraft Weight *

Aircraft Weight Definitions and Limitations *

Limiting Weight *

Aircraft Centre of Gravity *

Aircraft Centre of Gravity Limitations *

Regulation *

Documentation *

Load Planning vs Physical Loading *

Load Control - A Typical Flight *

Evolution of Load Planning and Control *

Chapter 17 Dispatch and Flight Following *

Gene Kim *

Introduction *

Historical Perspective *

Facilities *

Flight Dispatcher Business Process *

Specialized Flight Planning Requirements *

Planned Re-dispatch *

Conclusion *

Chapter 18 Operational Safety *

John Frearson *

Introduction *

Definition of Operational Safety *

Background *

Introduction to Practical Operational Safety *

Culture *

Missed Approach *

Lessons from the Sea *

Lessons for Pilots *

Appendix: Safety Management Systems *

Chapter 19 Operating a Flight: A Pilot’s Perspective *

Nathan Miller *

Introduction *

Early Beginnings *

Role and Responsibility of the Pilot in Command (PIC) *

Initial Recruitment and Training of Pilots *

Standard Operating Procedures - Purpose and Role *

Flight Crew Pre-Flight – up to 24 hours Prior *

Arrival at the Airport *

PIC Pre-Flight Briefing to Cabin Crew *

Flight Deck Preparation *

Pushback and Engine Start *

Sterile Flight Deck Policy *

Take-Off and Climb *

Cruise *

Descent *

Landing *

Taxi to Gate *

Chapter 20 Operating a Flight: A Flight Attendant’s Perspective *

Jamie Horswell *

Introduction *

Flight Attendant Role - Historical Attributes *

Regulatory Attributes *

The Paradox within the role - Safety versus Service *

Recruitment, Training and Role Facilitation *

Aircrew Rostering, Crew Complement and Chain of Command *

Cabin Crew Sign-On and Pre-Flight Briefing Activities *

Pre-boarding - Aircraft Emergency Equipment and Security Checks, Flight Crew Briefing and Cabin Preparation *

Passenger Embarkation and Pre-departure Checks *

Precision Timing Schedule/Door Closure *

Pushback, Taxi-out, Take-off and Top-of-Climb *

Cruise, Customer Management, Inflight Service, Service Recovery *

Disruption/Diversion Management *

Descent, Landing and Aircraft on Blocks *

Disembarkation, Flight Closure and Slip Port Arrangements *

Conclusion *

Chapter 21 Operating a Flight: A Passenger’s Perspective *

Frank Zimmermann *

Introduction *

Selecting Fares and Tickets *

Preparing for Travel *

The Day of Departure *

Checking-in *

Boarding *

On-Board *

In-Flight *

Arrival *

Section 4 Operational Disruption Management, Performance, and the Future *

Peter Bruce *

Chapter 22 Operational Disruptions: Causes, Strategies and Consequences *

Peter Bruce *

Introduction *

Operational Complexity *

Nature of Domestic Operations *

Nature of International Operations *

Schedule Integrity and Robustness *

Causes of Disruptions – Pre-flight *

Causes of Disruptions – In-flight *

Operational Philosophies *

Operational Strategies and Consequences *

Conclusion *

Chapter 23 Operational Disruption Management *

Charles Cunningham *

Introduction *

Proactive and Reactive Disruption Management *

Managing Domestic Disruptions *

Mandates that changed IROPs (for the better) *

Managing International Disruptions *

Operations in the Future *

Technology *

ATC *

Summary *

Chapter 24 Changes to the Operating Environment *

Mark Palmer *

Introduction *

Airport Saturation *

Airspace Limitations *

Future Technologies *

Connectivity *

Conclusion *

Index

Über Autor(innen)

Peter J. Bruce spent nearly seventeen years as an operations controller in airline operations and has considerable first-hand experience and expertise in this environment. His PhD focused on operational decision-making in airlines and he has presented his work at domestic and international forums and conferences. Besides being chief editor of Airline Operations: A Practical Guide, he has written and published four other texts, including Understanding Decision-making Processes in Airline Operational Control (Ashgate, 2011). He is Deputy Chair in the Department of Aviation at Swinburne University of Technology, where he is an active researcher in the areas of airline operations, controller selection and training strategies, operational decision-making, and airline safety. He instigated and developed the highly popular Aviation Study Tour at Swinburne, conducting the first six global tours which took groups of students to visit key aviation organizations. Peter’s teaching areas focus on aviation business and strategy, and airline planning and operations.

Yi Gao is the Aviation Undergraduate Course Director in the Department of Aviation, Swinburne University of Technology. As a researcher, his principle research areas include airline operations optimization, aviation safety, pilot selection, and pilot learning/cognitive styles. As a senior lecturer, he is currently teaching Aviation Regulation and Operation and the undergraduate capstone research project. As an aviation enthusiast, he holds an FAA Private Pilot license.

John M. C. King established a consultancy providing government relations services for airlines and the tourism industry after a twenty-year career in the airline industry. He also conducted several aviation sector reviews for international organizations including The World Bank, UNDP, and the UN World Tourism Organization. He has been Chairman of a stock exchange-listed company in the tourism sector, Chairman of the Travel Compensation Fund (a co-regulator of the travel agency industry), and he served for three and a half years as a Commissioner of the International Air Services Commission. John is involved in delivering postgraduate courses at Swinburne University of Technology and has served on the Board of Advice of the Institute of Transport and Logistic Studies at the University of Sydney. John is also a fellow of the Royal Geographic Society.