Burkholder / Golas / Shapiro Ultimate Performance

Measuring Human Resources at Work
3. Auflage 2007
ISBN: 978-0-470-13055-1
Verlag: John Wiley & Sons
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 288 Seiten, E-Book

Meeting the challenges of high-performance HR
Until 1760 ships routinely disappeared, ran aground, or sankbecause seafarers could not measure longitude. The cost in life andproperty was immense. Today, business faces a similar challenge, asthe failure to measure human resources performance is just ascostly and deadly to modern organizations.
Senior executives once considered HR a "soft," unavoidable cost ofdoing business, responsible for compensation, employeetransactions, company functions, workforce problems, and legalissues. Three factors changed this perception: the significantimpact of high-performance HR, the implications of poorlyperforming HR, and soaring HR operating expenses. These factorshave led to an increased demand and focus on HR metrics.
Ultimate Performance approaches this challenge by providing clear,proven measurement solutions that will optimize the performance ofpeople and businesses.

Autoren/Hrsg.

Burkholder, Nicholas C.

Golas, Scott

Shapiro, Jeremy P.

Inhaltsverzeichnis

Preface vii
Introduction ix
CHAPTER 1 Imperatives of Metrics 1
CHAPTER 2 A Path to Alignment 15
CHAPTER 3 Supporting Human Capital Decision Making 23
CHAPTER 4 Employee Assets and Contribution 35
CHAPTER 5 Employee Contribution to Risk 47
CHAPTER 6 The Employee Lifecycle--A Metrics Roadmap from the C-Level 59
CHAPTER 7 Missions, Objectives, and Metrics 71
CHAPTER 8 Measuring Staffing--A Better Approach to Hiring Metrics 93
CHAPTER 9 Beyond Hiring--Metrics for Employee Development and Retention 113
CHAPTER 10 Succession Planning and Internal Mobility 141
CHAPTER 11 Current Measurement Practices--Lessons from the Field 169
CHAPTER 12 Case Studies--Metrics in Action 189
CHAPTER 13 Human Capital and Organizational Performance 207
CHAPTER 14 HR Outsourcing and Metrics 221
CHAPTER 15A Practical Guide to Building Your Ultimate Dashboard 235
Conclusion 253
References 259
About the Contributing Authors 263
Index 267

Über Autor(innen)

Nicholas C. Burkholder is the Managing Director and Chair ofOnPerformance, Inc. and founder of Staffing.org. He is activelyengaged in the development and application of performanceframeworks which enable organizations to achieve optimum results.
Scott Golas applies insight and realism shaped overtwenty years in HR and outsourcing to demystify the rapidlyevolving business of HR and workforce issues.
Jeremy Shapiro is a Vice President at Bernard HodesGroup's Hodes iQ, bringing next-generation talent acquisition andtechnology solutions to HR management across the world.