Chung / Bowie DHL

From Startup to Global Upstart
1. Auflage 2017
ISBN: 978-1-5015-0744-1
Verlag: De Gruyter
Format: EPUB
Kopierschutz: 6 - ePub Watermark

E-Book, Englisch, 222 Seiten

is the story of a startup that became the first worldwide logistics service organization, fighting regulation, trade restrictions, customs, and many other technical issues to develop processes that have stood the test of time to become the accepted norm in delivery throughout the world. It is a story of using "soft powers," persuasion, and ingenuity, working with, and around, emerging technologies to eliminate barriers to success. This book provides an extraordinary look into how a little startup with grit and perseverance succeeded in the face of overwhelming odds and revolutionized many of what are now accepted transportation and supply chain practices.

Po Chung, DHL International co-founder, and Roger Bowie, former DHL Worldwide Services Director, discuss how DHL paved the way for one day international package delivery and how they have maintained their global leadership position against powerful American titans.

Zielgruppe

Supply chain, logistics or transportation managers, those conside

Autoren/Hrsg.

Chung, Po

Bowie, Roger

Fachgebiete

• Geisteswissenschaften Geschichtswissenschaft Geschichtliche Themen Wirtschaftsgeschichte
• Wirtschaftswissenschaften Wirtschaftswissenschaften Wirtschaftsgeschichte
• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Transport- und Verkehrswirtschaft
• Wirtschaftswissenschaften Wirtschaftswissenschaften Unternehmensgeschichte, Einzelne Branchen und Unternehmer

Inhaltsverzeichnis

Chapter 1: Born Global 1 The Little Company Which was Seen as Illegal in Every Country 1 Chapter 2: The 70s 5 Chapter 3: The Start-up Years 9 Chapter 4: The Start-up Years: Business Innovation 13 Door to Door, Desk to Desk 13 Just Like Taking It There Yourself 14 Still Expensive, However, for a Start-Up. 15. and Increasingly Complex 16 So, Try and Keep It Simple 17 So Simple, Almost Too Good to Be True 18 Proof was Needed, and So Proof was Provided 19 With the Airlines as Friends (Albeit Fair-Weather) 20 Chapter 5: Innovation and Its Broader Impact on Business Dynamics 23 The Infectious Nature of Speed 23 Size Doesn’t Matter, Content Does 24 Keeping It Dense 25 But Keeping It Simple 25 And Everyone Sells 25 Service Is Not Servitude 26 Creating a Time-Based Value Proposition 27 Challenging Traditional Work Habits 27 And in the Spirit of Partnership 28 Chapter 6: Cultural Dynamics: What was Going on Here? 29 Against All Odds 29 Ahead of its Time 29 It was also the People 29 An Emerging Company Culture 33 The Nature of the Business Helped 33 But it Wasn’t Just the Business 34 Chapter 7: Barely Legal—Early Regulatory Battles 35 First, What Kind Of Business Is This? 36 Ah, You Mean You Carry Mail? 37 And What About This “Smuggling” Theory? 41 Airline Schizophrenia 43 Okay, Understand The Challenges With Post Offices, Customs And Airlines, But Surely You Were Doing Everything Else By The Book? 45 Chapter 8: 1970s Vignettes and Bloopers 47 Strange Bedfellows 47 Caught Napping 47 Plenty of Space, and Not So Much 48 Strange Passengers 48 Delivery Heroics 48 It’s Tough Being Ahead of Your Time 49 Chapter 9: Transition 53 Taken Off, but Not Yet Landed 53 A Biological Phenomenon 54 With Intuitive, Instinctive Leadership 56 Which Attracted and Inspired 57 Cowboys with Wing 58 And an Ounce of Luck 58 Underpinned by Trust 59 A Common Language 59 And the Rule of Common Law 60 But it was Precarious 60 Chapter 10: The 80s 63 Economic and Political Turbulence… 63 Presaging Fundamental Geopolitical Change 63 Policed by America 64 With Asia Awakening 64 Business Models Must Change 65 A New Age of Consumerism 65 And Speed to Market 66 The End of History? 67 Perhaps a Hybrid Would be the Answer 68 Chapter 11: The Walden Years—Structure and process 69 Nascently Global 69 But Not Sustainable 71 Structure to Support a Growth Strategy 72 With A New Confidence 73 Coming Out 74 And Cash is the King 75 Chapter 12: Business Innovation 77 Getting it There in No Time at All 77 Tentative Steps to Expand the Offering 78 If you can get to the internationally remote places, why not just down the road? 80 Europe Overnight 80 And What About a Second Brand? 82 Early Computerization 82 What Aided and Abetted Also Threatened 83 But Also Provided Opportunity 84 Building a Brand 85 Ongoing Geographical Expansion 86 Less than Door-to-door 87 Early Steps in Logistics 88 Answer the Phone, Dammit! 88 Chapter 13: Business Context—What Was Going on Here? 91 A New Era of Globalization Begins 91 What was DHL Carrying? 93 This was an Outbound Phenomena 93 The Information Age Beckoned, but Expensively 95 Airports Grew Up 95 Strategic Disconnect 97 Chapter 14: Business Context—Competition Explodes 99 Competition? (What, Really?) 99 Finally, Strength Through Numbers 99 But in Context 100 Those Pesky Airlines Again 101 The “Empires” Try to Strike Back 102 But FedEx Strikes First 102 And Starts to Force the Pace 103 The Enemy of My Enemy can be my Friend 103 Chapter 15: Regulatory Battles 105 Postal Battles Heat Up 105 Progress with Customs 110 Tax, Cashflows and Blocked Funds 112 The Dutch Sandwich 113 Chapter 16: Cultural Dynamics 117 Heroism 117 It Wasn’t Just the Cowboys 117 Growing Up 118 Some Contextual Frameworks 122 And Perhaps a Modern Example of Another, More Natural Law, is in Play Here 124 Change Agents 124 Pirates of the Caribbean (Never Waste a Good Crisis) 126 Expat Versus Local 127 Persistence at Heathrow, with Help from the US 128 Chapter 17: Anecdotes, Accidents, and Altruism 131 Excellence Discovered 131 Going the Extra Mile 131 Going Many Extra Miles 132 Making Calls was a Shoe-In 132 The Green Bags must go Through 132 Shenanigans in Bahrain 133 The Future Sometimes Takes Longer 133 DHL Never Sleeps 133 Never Fear, DHL is Here 133 Be Bold, Be Fearless, Be an Upstart 134 The Worm Turns 135 Unblocking the Funds 135 Thank Goodness for Unintended Consequences 136 Unintended Consequences Version Two 136 Bill Walden’s Office 137 Crazy Texans 138 Negotiations in China 138 Pat Lupo’s Story: The Most Employee-Motivational Thing We Did 138 Chapter 18: Adolescence to Adulthood 141 Mission Almost Accomplished 141 A New Man in Charge 141 Bring in the Suits 143 A Deal Made in Heaven, But 144 Finally, A Head Office 145 Organizational Innovation 146 An Ongoing Emphasis on Data Networks 146 And a New Sense of Mission 148 WORLDWIDE MISSION STATEMENT 149 FedEx Loses a Battle 150 With the Best Good Will in the World, it Didn’t Work Out 151 The Ultimate Compliment 151 Chapter 19: Powers 153 Chapter 20: From Start-up to Upstart to the Most International Company in the World 169 Chapter 21: Epilogue: The 2008–16 Reincarnation 173 Market Growth 173 A Much and Long Desired Prize Becomes the Bogeyman 174 Somebody Press the Reset Button, Quickly 175 Focus, Connect, Grow: Pressing the button 176 We Have a Strategic Plan: It’s Called Doing Things 178 Ubiquity 180 Motivated People: The CIS story 180 Discipline, Process and the Power of Routine 182 Great Leadership 184 Ubiquity again 184 Results are the only True Sign of Excellence 185 Going Global, Staying the Course: The Powers Revisited 185 Focus, discipline and routine 188 Synthesis 188 Renewal 189 Index 191

Über Autor(innen)

Po Chung is Co-founder of DHL International and the Chairman of The Hong Kong Institute of Service Leadership & Management. Mr. Chung was born in Macao. He graduated from St. Stephen’s College, Stanley in 1963. He obtained a degree in fisheries management from California State University at Humboldt in 1968 and 13 years later he attended the Stanford Executive Program at Stanford University in 1981. He obtained a Master of Fine Art from Royal Melbourne Institute of Technology University in 2005.

Roger Bowie is former Global Services Director, DHL Express.