Eight Strategies for Everyone on the Job, Revised Edition
E-Book, Englisch, 384 Seiten, E-Book
ISBN: 978-0-7879-8166-2
Verlag: John Wiley & Sons
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)
Weitere Infos & Material
Foreword: Conflict: A Leaders Challenge (Warren Bennis).
Preface.
Introduction: Eight Strategies to Move from Impasse toTransformation.
Strategy One: Change the Culture and Context of Conflict.
Strategy Two: Listen Actively, Empathetically, andResponsively.
Strategy Three: Acknowledge and Integrate Emotions to SolveProblems.
Strategy Four: Search Beneath the Surface for HiddenMeaning.
Strategy Five: Separate What Matters from What Gets in theWay.
Strategy Six: Stop Rewarding and Learn from DifficultBehaviors.
Strategy Seven: Solve Problems Creatively, Plan Strategically,and Negotiate Collaboratively.
Strategy Eight: Explore Resistance, Mediate, and Design Systemsfor Prevention and Resolution.
About the Authors.
Index.