Keyes Bring Your Own Devices (BYOD) Survival Guide

Erscheinungsjahr 2013
ISBN: 978-1-4665-6504-3
Verlag: Taylor & Francis
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 451 Seiten

Where end-users once queued up to ask the IT department for permission to buy a new computer or a new version of software, they are now bypassing IT altogether and buying it on their own. From laptops and smartphones to iPads and virtually unlimited software apps, end-users have tasted their freedom and love it. IT will simply never be the same.

Bring Your Own Devices (BYOD) Survival Guide explains the psycho-techno phenomenon also known as bring your own technology (BYOT). Providing the guidance necessary for living in this new world, it describes the new end-users (Millennials) and their demands, as well as the strategic and tactical ramifications of these demands.

Examining the business aspects of BYOD—selection, purchasing, and corporate culture—the book covers the broad range of technical considerations including selection, connectivity, training, support, and security. It also includes an extensive set of best practices.

The book is geared for the small- to medium-size enterprise that needs to integrate BYOD into their environment. It addresses topics such as content and data management, risk assessment, performance measurement, management, and even configuration management.

The text includes a set of Quick Start guides that provide tips for such things as assessing costs, cloud integration, and even legal issues. There is also a full set of appendices that supply helpful information on everything from security settings for Apple iOS devices to a sample employee mobile device agreement.

Zielgruppe

C-level executives, business managers, and entrepreneurs.

Autoren/Hrsg.

Keyes, Jessica

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsmathematik und -statistik
• Mathematik | Informatik EDV | Informatik Computerkommunikation & -vernetzung Netzwerkmanagement
• Mathematik | Informatik EDV | Informatik Angewandte Informatik Wirtschaftsinformatik

Inhaltsverzeichnis

The BYOD Revolution
What’s in It for the Organization?
So, What Can Go Wrong?
Mobile Device Management
Consumerization of IT
Business as Usual

Making a Financial Case for BYOD
Supporting BYOD
Cost-Benefit Analysis
Break-Even Analysis
Estimating ROI for an IT Project
Earned-Value Management
Rapid Economic Justification
Value Measuring Methodology
Step 1: Develop a Decision Framework
Task 1—Identify and Define Value Structure
Task 2—Identify and Define Risk Structure
Task 3—Identify and Define Cost Structure
Task 4—Begin Documentation
Step 2: Alternative Analysis—Estimate Value, Costs, and Risk
Task 1—Identify and Define Alternatives
Task 2—Estimate Value and Cost
Task 3—Conduct Risk Analysis
Task 4—Ongoing Documentation
Step 3: Pull Together the Information
Task 1—Aggregate the Cost Estimate
Task 2—Calculate the Return on Investment
Task 3—Calculate the Value Score
Task 4—Calculate the Risk Scores
Task 5—Compare Value, Cost, and Risk
Step 4: Communicate and Document
Task 1—Communicate Value to Customers and Stakeholders
Task 2—Prepare Budget Justification Documents
Task 3—Satisfy Ad Hoc Reporting Requirements
Task 4—Use Lessons Learned to Improve Processes
Uncertainty Analysis
Sensitivity Analysis
Glossary
Reference

Integrating BYOD into Performance Measurement and Management Systems
Why Measure?
Understanding Performance Management
Define Organizational Vision, Mission, and Strategy
Develop Performance Objectives, Measures, and Goals
Give Measures Time to Evolve
Attributes of Successful Performance Measurement Systems
Developing Benchmarks
Plan
Collect
Analyze
Adapt
Using Balanced Scorecard to Measure BYOD Effectiveness
Representative IT Balanced Scorecard Value Metrics
Keeping Track of What’s Going On
Validation and Verification
References

Assessment and Mitigation of Risks in a BYOD Environment
Initiating the Risk Assessment
A Typical Organization’s Computer System
System Architecture
System Operational Authority/Ownership
Threats to A Typical Organization’s Assets
Current Security Measures
COG Contingency Planning
Divisional Contingency Planning
Protection against Network-Related Threats
Vulnerabilities Reported by the Risk Assessment Team
Recommendations for Mitigating the Identified Vulnerabilities
Summary
Reference

Guidelines for Managing and Securing Mobile Devices in the Enterprise
Mobile Device Overview
High-Level Threats and Vulnerabilities
Use of Untrusted Mobile Devices and Networks
Use of Applications Created by Unknown Parties
Interaction with Other Systems
Use of Untrusted Content
Use of Location Services
Technologies for Mobile Device Management
Components and Architectures
Capabilities
General Policy
Data Communication and Storage
User and Device Authentication
Applications
Security for the Enterprise Mobile Device Solution Life Cycle
Initiation
Development
Implementation
Operations and Maintenance
Disposal
Case Study

Cloud Best Practices
Selecting a Cloud Service
CSP and End-User Agreements
Terms of Service Agreements
Non-Disclosure Agreements
Service Level Agreements
Terms and Definitions
Measuring SLA Performance
SLA Enforcement Mechanisms
CSP, Organization, and Integrator Roles and Responsibilities
Contracting with Integrators
Clearly Defined Roles and Responsibilities
Standards
Security
Continuous Monitoring
Incident Response
Key Escrow
Forensics
Audit Logs
Privacy Impact Assessments (PIA)
Data Location
Breach Response
Reference

Configuration Management in a BYOD Environment
CM and Process Improvement
Measurement and Metrics
Benefits of BYOD CM
CM Components
Configuration Identification
Configuration Change Control
Configuration Status Accounting
Configuration Auditing
Implementing CM in the Organization
Manage the Risks of CM
Configuration Management and Data Management
Document Identification
Data Status Level Management
Data and Product Configuration Relationships
Data Version Control
Digital Data Transmittal
Data Access Control

Content Management, Mobile, and Otherwise
Content Management System (CMS)
Document Management Systems/Electronic Document Management Systems (DMS/EDMS)
Records Management Systems (RMS)
Reliability
Authenticity
Integrity
Usability
What Are the Records Management Risks Associated with Websites?
Digital Asset Management (DAM)
Mobile Device Management and Mobile Content Management (MDM/MCM)

Integrating BYOD into Resource Management
Data Management Roles
Data Sponsor
Data Steward
Data Administration
Database Administration
System Administration and System Support
Data Management Responsibilities
Development and Management Requirements
Identification and Enforcement Standards, Design, and Implementation
Data and Mapping Standards
Quality Control, Data Integrity, and Backup/Recovery
Data Sharing
Change Management and Impact Analysis
Connectivity
Input and Update
Security
Metadata
Training
Guidelines
Guideline 1
Guideline 2
Guideline 3
Guideline 4
Guideline 5
Guideline 6
Guideline 7
Guideline 8
Guideline 9
Guideline 10
Guideline 11
Guideline 12
Guideline 13
Guideline 14
Guideline 15
Guideline 16
Guideline 17
Glossary of Data Management Terms

BYOD Means Social Networking
Tools That Provide Networking Capabilities
Wikis in Action
Meaning-Based Computing
Semantic Web
Virtual Worlds
Knowledge Management Tools
Mashups
References
Quick Start 1: Software-Based Authentication
Procedures/Issues/Policies
Bibliography
Quick Start 2: BYOD: Making It Work for Your Firm
Procedures/Issues/Policies
Bibliography
Quick Start 3: Software Selection from Multiple Packages
Procedures/Issues/Policies
Bibliography
Quick Start 4: The Make-Buy Decision
Procedures/Issues/Policies
Bibliography
Quick Start 5: Balanced Scorecard Metrics
Quick Start 6: Common BYOD Mistakes
Procedures/Issues/Policies
Bibliography
Quick Start 7: BYOD Corporate Policy
Procedures/Issues/Policies
Bibliography
Quick Start 8: Mobile Device Management Functionality Guide
Procedures/Issues/Policies
Bibliography
Quick Start 9: Legal Issues with BYOD
Procedures/Issues/Policies
The Fixes: How to Inoculate Your Company against Potential Legal Trouble
Bibliography
Quick Start 10: Managing Online Content Checklist
Procedures/Issues/Policies
General
Content Management Issues
Bibliography
Quick Start 11: Selecting a Content Management System Checklist
Procedures/Issues/Policies
Before You Start
Determining Project Goals and Targets
Determining and Documenting Business Requirements
Producing Documentation
Evaluating and Selecting a CMS
Bibliography
Quick Start 12: BYOD Lessons Learned
Procedures/Issues/Policies
Each Unique
Survey…Survey…Survey
Clarity
Each and Every Platform Should Be IT’s BFF
The App Store Problem
Virtualization: Might It Be a Temporary Savior?
Bibliography
Quick Start 13: BYOD Risks
Procedures/Issues/Policies
Bibliography
Quick Start 14: Getting Started with BYOD
Procedures/Issues/Policies
Bibliography
Quick Start 15: BYOD Security Tips
Procedures/Issues/Policies
Bibliography
Quick Start 16: Cloud Migration Tips
Procedures/Issues/Policies
Bibliography
Quick Start 17: Hitching Your Network to BYOD
Procedures/Issues/Policies
Bibliography
Appendix A: Security Glossary
Appendix B: Employee Mobile Device Agreement
Appendix C: Mobile Device Security Checklist
Appendix D: Security Configuration Recommendations for Apple iOS 5 Devices
Appendix E: Traditional IT Metrics Reference
Appendix F: Cloud Procurement Questions
Appendix G: Computer Use Policy
Acknowledgment
Appendix H: Benchmarking Data Collection Methods
Appendix I: Wireless Device Agreement
Appendix J: Mobile Device Management Vendors
Appendix K: Best Practices Security Checklist
Index

Über Autor(innen)

Jessica Keyes is president of New Art Technologies, Inc., a high technology and management consultancy and development firm started in New York in 1989. She has given seminars for such prestigious universities as Carnegie Mellon, Boston University, University of Illinois, James Madison University and San Francisco State University.

Keyes is a frequent keynote speaker on the topics of competitive strategy and productivity and quality. She is former advisor for DataPro, McGraw-Hill's computer research arm, as well as a member of the Sprint Business Council. Keyes is also a founding Board of Director member of the New York Software Industry Association. She has recently completed a two-year term on the Mayor of New York City's Small Business Advisory Council. She is currently a professor of computer science at Fairleigh Dickinson University's graduate center as well as the University of Phoenix, where she is the Area Chair for Programming and Operating Systems, and Virginia Tech. She is the former editor-in-chief of CRC Press' Information Management and Systems Development Management.

Prior to founding New Art, Keyes was Managing Director of R&D for the New York Stock Exchange and has been an officer with Swiss Bank Co. and Banker's Trust, both in New York City. She holds a Masters of Business Administration from New York University, and a doctorate in Management. She is a member of the Kappa Delta Pi, Beta Gamma Sigma and Delta Mu Delta honorary societies.

A noted columnist and correspondent with over 200 articles published, Keyes is the author of the following books:

The New Intelligence: AI in Financial Services, HarperBusiness, 1990
The Handbook of Expert Systems in Manufacturing, McGraw-Hill, 1991
Infotrends: The Competitive Use of Information, McGraw-Hill, 1992
The Software Engineering Productivity Handbook, McGraw-Hill, 1993
The Handbook of Multimedia, McGraw-Hill, 1994
The Productivity Paradox, McGraw-Hill, 1994
Technology Trendlines, Van Nostrand Reinhold 1995
How to be a Successful Internet Consultant, McGraw-Hill 1997
Webcasting, McGraw-Hill 1997Datacasting, McGraw-Hill, 1997
The Handbook of Technology in Financial Services, Auerbach, 1998
The Handbook of Internet Management, Auerbach, 1999
The Handbook of eBusiness, Warren, Gorham & Lamont, 2000
The Ultimate Internet Sourcebook, Amacom, 2001
How to be a successful Internet consultant, 2nd Ed, Amacom, 2002
Software Engineering Handbook, Auerbach 2002
Real World Configuration Management, Auerbach 2003
Balanced Scorecard, Auerbach, 2005
Knowledge Management, Business Intelligence, and Content Management: The IT Practitioner's Guide, Auerbach 2006
X Internet: The Executable and Extendable Internet, Auerbach 2007
Leading IT Projects: The IT Manager's Guide, Auerbach 2008
Marketing IT Products and Services, Auerbach, 2009
Balanced Scorecard and the Project Manager, Auerbach 2010
Social Software Engineering: Development and Collaboration with Social Networking, Auerbach 2011