Keyes Implementing the IT Balanced Scorecard

Aligning IT with Corporate Strategy
Erscheinungsjahr 2005
ISBN: 978-1-4200-3134-8
Verlag: Taylor & Francis
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 528 Seiten

The goals of an IT balanced scorecard include the alignment of IT plans with business objectives, the establishment of measures of IT effectiveness, the directing of employee efforts toward IT objectives, the improved performance of technology, and the achievement of balanced results across stakeholder groups. CIOs, CTOs, and other technical managers can achieve these goals by considering multiple perspectives, long- and short-term objectives, and how the IT scorecard is linked to other scorecards throughout their organizations. Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy lays the groundwork for implementing the scorecard approach, and successfully integrating it with corporate strategy.

This volume thoroughly explains the concept of the scorecard framework from both the corporate and IT perspectives. It provides examples, case histories, and current research for critical issues such as performance measurement and management, continuous process improvement, benchmarking, metrics selection, and people management. The book also discusses how to integrate these issues with the four perspectives of the balanced scorecard: customer, business processes, learning, and innovation and financial.

Zielgruppe

CIOs, CTOs, project managers, project leaders, business managers, CFOs

Autoren/Hrsg.

Keyes, Jessica

Fachgebiete

• Mathematik | Informatik EDV | Informatik Informatik
• Wirtschaftswissenschaften Betriebswirtschaft Betriebswirtschaft: Theorie & Allgemeines

Inhaltsverzeichnis

Why Balanced Scorecard?
What Is Balanced Scorecard?

Attributes of Successful Performance Measurement Systems
Case Studies

Understanding Performance Management: Balanced
Scorecard at the Corporate Level

Understanding Performance Management

Techniques for Performance Assessment, Management, and
Improvement

Performance Measurement
Balanced Scorecard at the Corporate Level

Key Elements of a Balanced Scorecard Project
Getting Ready
Developing Benchmarks

Choosing Metrics
Process Mapping

The Balanced Scorecard Plan

Aligning IT to Organizational Strategy
The IT Balanced Scorecard
Altering the Balanced Scorecard for IT

Great-West Life Case Study

Representative IT Balanced Scorecard Value Metrics

Drilling Down to the Specific System
Keeping Track of What Is Going On

Aligning IT to Meet Financial Objectives

Cost-Benefit Analysis

Break-Even Analysis

Estimating ROI for an IT Project

Earned-Value Management
Rapid Economic Justification

Portfolio Management
Calculating the Net Worth of Organizational Information

IAM: Intangible Assets Monitor
The Prediction Market

Aligning IT to Meet Customer Objectives

Customer Intimacy and Operational Excellence

Innovation

Aligning IT to Meet Business Process Objectives
The IT Utility
Integrating CMM into Business Process Objectives

Quality and the Balanced Scorecard
Process Performance Metrics

Aligning IT to Promote Learning and Growth
Liberate Rather than Empower

The Challenge of Peopleware

Attributes of the Good Tech Manager

Hiring the Best People
Techniques for Motivating Employees

Nontechnological Issues in Software Engineering

Creativity Improvement

Communications and Group Productivity
Management Quality Considerations
Training

Compliance, Awareness, and Assurance
The Proactive Risk Strategy
Risk Assessment

Just What Is Critical to Project Success?

Scorecard and Other Performance Measurement Tools

Department of Defense Performance Assessment Guide
Aha! Executive Decision Support System (Balanced Scorecard
Application)

The Performance Organiser

Microsoft Balanced Scorecard Framework
CorVu 5
SAS Strategic Performance Management
ActiveStrategy Enterprise

QPR 7 Collaborative Management Software Suite, Including QPR
ScoreCard, QPR ProcessGuide, and QPR Collaboration Portal

QPR ScoreCard Software, QPR ProcessGuide Software, QPR
CostControl Software, and Strategy Map Software

Healthwise Balanced Scorecard™

Appendix A: IT Staff Competency Survey
Appendix B: U.S. Air Force Software Metrics Capability

Evaluation Guide

Appendix C: Traditional IT Metrics Reference
Appendix D: eBay Balanced Scorecard Analysis
Appendix E: Benchmarking Data Collection from a Software
Engineering Requirements Elicitation Perspective
Appendix F: Behavioral Competencies

Appendix G: The Malcolm Baldrige National Quality Award
Program
Appendix H: Value Measuring Methodology

Appendix I: Balanced Scorecard Samples
Appendix J: Resources
Appendix K: The E-Business Audit

Appendix L: Establishing a Software Measurement Program

Appendix M: Process Assets by CMM Level: Focus on Process
Improvement

Appendix N: Selected Performance Metrics