MD / MBA Operations Management

Back-to-Business Basics
1. Auflage 2026
ISBN: 979-8-31781222-5
Verlag: BookBaby
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 536 Seiten

Reihe: Operations Management

The objective of this book is to equip the reader with the skill set to succeed in Operations Manage-ment. This is companion to Critical Thinking2 - A Force Multiplier (2024) which is a Primer on Prob-lem Analysis and Decision-Making, and, the complementary Logical Fallacies, The Utility of Logic and Argumentation (2024). The current Book is the proverbial ' Glue That Keeps It Together' from a business and Operations Management perspective, while it also has a decided Medicine and Healthcare Operations Management bias. The subject matter can supplement your lifelong learning, optimize your operations strategy and is foundational for the business manager, coping with the exigencies presented 'on the floor' of any - goods and services - producing plant facility. It might also serve as a reference or a workbook for lead-ers, senior management, and entrepreneurs, as well as those aspiring to reach those lofty heights - that is, those dedicated to overseeing Operations Management and Strategic planning.

John R. Marty received his MBA from the University of Colorado Denver, with a specialization in Finance and Economics (2013-2015). Undergraduate studies, culminating in the attainment of a B.A. in Business, were completed at Fort Lewis College in Durango, Colorado. Travel and an interest in culture and language studies would take the Author to the Inter American University of Puerto Rico, San German campus (Spanish Language and Literature, 2000), and the Yamasa Institute in Okazaki, Japan (Japanese Language and Literature, 2002). Software Development skills were pursued at Galvanize, Inc., where he learned various IT software languages, including Ruby on Rails, Ruby, RSpec, Capybara, Bootstrap, CSS, HTML, API integration, jQuery, and JavaScript, in 2015. Entrepreneurial pursuits began early as the founder of Axxis Audio for ten years in Durango, Colorado, which grew to multi-million-dollar sales (sold in 2012). John Marty is a Mentor (IDEO since 2018-Present) and educator with a LinkedIn 'Top Voice' designation, YouTube content creator (January 2017-present with Best Product Talk of 2020 award), and founder of Mindset Reset Podcast (January 2021-present). Employment at Amazon in Seattle, Washington, for four years, as Senior Product Manager and then Manager of Product (2017-March 2021), as well as Senior Global Product Manager at American Express in Phoenix, Arizona, for almost two years, were foundational to his professional development. John Marty has ridden the crest of the wave of artificial intelligence (AI) with subsequent employment in the AI division of Wells Fargo Banking, San Francisco, CA, then, recently in 2025, as Director of AI at DeVita World headquarters in Denver, Colorado. Licenses and Certifications embraced SAFe Agile Framework Practitioner recognition (Scrum, XP, and Lean Practices in the SAFe Enterprise) and SCRUM Alliance Certified Product Owner. Several key projects are highlighted over recent years especially ventures utilizing gMessenger, Taskly, and the use of Claude, a next-generation Artificial Intelligence (AI) assistant built by Anthropic. Finally, and more impactful, is John Marty's LinkedIn Profile and the forty-page LinkedIn guide he authored for users, demonstrating that he has always given more than he ever received. John Marty's extraordinary personal journey has led him to a deep self-reflective perspective, humility, and purpose that he has drawn upon to help others find clarity, meaning, and fulfillment in their careers and lives, focusing on clients' needs and always going above and beyond. Empowerment and unlocking the potential of others were clearly a craft he nurtured. A force for change. He attentively listens, analyzes, communicates in public speaking, educating as a global leader in Product Management training, inspiring many as a consultant, and driving processes and projects toward excellence.

Autoren/Hrsg.

MD,

MBA,

Leseproben

INTRODUCTION
OPERATIONS MANAGEMENT

Overview - What Is The Definition Of Operations Management?

Investopedia succinctly defines Operations Management as: “The Overall Coordination Of Processes Required For Creating And Distributing Products And Services”…

This is true relative to a business organization and Enterprise, but also applies to Healthcare (“The Healing Arts”). Management skills encompass understanding the supply and value chain continuum, human resources management, and effective cost control. The use of capital in healthcare is unique in that it additionally emphasizes and prioritizes the timely delivery of appropriate, patient-centered, high-quality care. The core focus is on the patient’s well-being, with delivery of diagnostic testing and therapeutic aid to an individual. The prioritization of patient access and beneficial outcomes occurs in a setting that outweighs profit maximization in business..

The discipline of Operations Management spans multiple industries and sectors. In Healthcare, Operations Management ensures the proper delivery of specific surgical instruments to hospital operating rooms as needed. The timely sterilization of stainless steel instruments through autoclaving, effective inventory control, and proper handling are all essential in this environment. For instance, consider that the costs of surgical instrumentation in a fourteen-suite surgical unit housed within a 350-bed hospital alone can be more than $5 million, comprising instrumentation, equipment (especially rigid and flexible scopes), and supplies. In this instance, instrument sets can exceed 400 in number and account for 10,000 or more individual component surgical instruments, many of which require special attention, including autoclaving, flash sterilization, packaging, or similar handling. Yet, other instruments are typically disposable.

According to one estimate, hospital administrators who employ artificial intelligence (AI) and automation to streamline and make healthcare operations more efficient could eliminate up to $360 billion of U.S. Healthcare spending. Administrative functions, including labor workforce scheduling, revenue cycle management, documentation, and accounting, are ripe for innovation and the implementation of cutting-edge technology. According to a recent report by the McKinsey management consulting firm, operational and labor workforce efficiencies could free up key employees to focus on more complex organizational tasks.

Whether applied to Business or Healthcare, Operations Management principles inform managers and CEOs of the direction and path to control business processes and resources for producing goods and delivering customer services. It complements problem-solving skills, critical thinking2, and decision-making. Developing effective processes, ensuring production efficiency, and determining the most cost-effective way to achieve goals and the company’s business strategy are paramount in Operations Management.

Applying Operations Management principles, the manager and CEO will become increasingly adept at overseeing and streamlining operational processes, balancing revenue and costs, and developing strategic plans to succeed in a competitive market. Production, equipment, plant facilities and layout, technology, logistics, labor workforce, supply and value chain, and other surrogate long-term business factors are relevant, and, ostensibly, within the lexicon and purview of Operations Management. When adhered to, best practices meet current and future demand to achieve long-term profitability and sustainability.

Operations Management is, therefore, important to business organizations and Enterprises because it assists in effectively managing, controlling, and supervising the production of goods and the delivery of services. People are critical to this business model and are significantly involved in the product and/or service delivery process.

The Seven Key Functions Of Operations Management

• Operations Planning.
• Product Design and Development.
• Finance and Purchasing-Procurement.
• Forecasting, Especially Demand Forecasting.
• Supply and Value Chain, Inventory and Capacity Management.
• Quality Control (QC) And Quality Assurance (QA).
• Strategy.

Operations Management is, for instance, an important business course in pursuing a Master of Business Administration (MBA) degree because it directly impacts a company’s vital functions. This ensures the efficient production and delivery of goods and/or services to the customer, which is fundamental to net profitability, overall marketplace success, and viability.

Operations Management focuses on optimizing processes, effectively managing resources, maintaining quality standards, and eliminating waste (Japanese: Muda), all of which impact customer satisfaction and the company’s bottom line.

Key Reasons Why Operations Management Is Considered Important

• Direct Impact on Profit: Operations Management significantly reduces costs and maximizes net profitability by streamlining processes and operations, while minimizing waste (Muda), rework, and redo work.
• Competitive Advantage: Companies with well-managed operations gain a competitive market edge by producing needed or required goods or services efficiently, less costly, and with better intrinsic quality and, therefore, value than competitors. When expenses are controlled, profitability (even if internalized, as in the case of not-for-profit entities such as hospitals) can be redirected to maintain and expand services.
• Customer Satisfaction: To be effective, Operations Management must ensure the timely delivery of high-quality products and/or services. This directly impacts and contributes to customer satisfaction.
• Resource Optimization: Operations Management efficiently utilizes and optimizes all resources, including labor, materials-supplies, equipment, and machinery, to maximize productivity.
• Quality Control (QC) And Quality Assurance: By implementing quality control (QC) (detecting defects, mistakes, errors, or missed requirements related to a product or service) and quality assurance (QA) (outcomes measurements to prevent quality failures by assessing production, testing, packaging, and delivery), Operations Management assists in identifying and addressing potential, future issues before they adversely impact the end customer experience.
• Adaptability to Change: Optimal Operations Management allows business organizations and Enterprises to rapidly adapt to structural, disruptive, or unpredictable market fluctuations in customer needs or expectations.

Operations Management and the Nexus with Healthcare and Medicine

Business Operations Management is the primary subject of this book, but a bias towards Healthcare is presented throughout, given the author’s medical education and training. The remainder of this Chapter will introduce some highlights of Healthcare Operations Management (HOM) before returning to the business realm.

Operations Management ensures the efficient, cost-effective, and high-quality delivery of care in Healthcare. It addresses challenges such as patient access, resource allocation, service quality, patient safety, accreditation, and regulatory compliance while integrating technological advancements and patient-centered care models, which are at the heart of modern Healthcare.

Healthcare Operations Management (HOM) is a recognized field that applies Operations Management principles to Healthcare systems and encompasses various activities and subject matter.

• Resource Management: Ensuring optimal use of medical inventory-supplies, equipment, facilities, and workforce personnel.
• Process Optimization: Streamlining workflows and throughput to minimize delays and avoid bottlenecks and inefficiencies.
• Capacity Planning: Balancing the current and anticipated demand for Healthcare services with the available, existing resources.
• Quality Control (QC) and Quality Assurance (QA) (Outcome): Implementing standards, including the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), to ensure high-quality care and patient safety.
• Cost Management: Budgeting and controlling operational costs while maintaining uncompromising service quality.

The Interwoven, Dual Nature Of Healthcare Goods And The Delivery Of Services Is Unique

The combination of goods production...