Morin / Ralyté / Snene Exploring Services Science

First International Conference, IESS 2010, Geneva, Switzerland, February 17-19, 2010, Revised Papers
1. Auflage 2010
ISBN: 978-3-642-14319-9
Verlag: Springer
Format: PDF
Kopierschutz: 1 - PDF Watermark

E-Book, Englisch, 311 Seiten

Reihe: Computer Science (R0)

This book contains the refereed post-proceedings of the First International Conference on Exploring Services Science (IESS) in Geneva, Switzerland, in February 2010. The goal of the conference was to build upon the growing community to further study and understand this emerging discipline, which leverages methods, results and knowledge stemming from management, social and cognitive science, law, ethics, economics, and computer science towards the development of own concepts, methods, techniques and approaches and thus creating the basis for the production of transdisciplinary results. The 19 full and 8 short papers accepted for IESS were selected from 42 submissions and cover a wide spectrum of issues related to service design, service creation, service composition, service management, and service networks as well as their applications in businesses and public administration.

Autoren/Hrsg.

Morin, Jean-Henry

Ralyté, Jolita

Snene, Mehdi

Inhaltsverzeichnis

1;Preface;5
2;Organization;7
3;Table of Contents;9
4;Towards a Model for Measuring Customer Intimacy in B2B Services;12
4.1;Introduction;12
4.2;Related Work;13
4.3;A Model for Measuring Customer Intimacy;15
4.3.1;The CIG Decomposition;17
4.3.2;Network and Customer Information Container Layers;18
4.3.3;Illustrative Case Study;20
4.3.4;Realization;22
4.4;Conclusion;24
4.5;References;24
5;Usage-Centered Design of Adaptable Visualization Services: Application to Cooperation Support Services System in the AEC Sector;26
5.1;Introduction;26
5.2;Service-Based Innovation in the AEC Sector Context;27
5.2.1;Challenges in AEC Cooperative Activities;27
5.2.2;A Sustainable Service Innovation Process for the Design of Business Services;28
5.3;Usage-Centered Approach, Adaptivity and Visualization Services;30
5.3.1;Usage Centered vs. User-Centered Design of HCI;30
5.3.2;Adaptable versus Adaptive User Interface;31
5.3.3;Visualization Services;32
5.4;Towards a Usage-Centered Design of Adaptable Visualization Services Based on MDE;33
5.4.1;Usage Metamodel;33
5.4.2;AEC Domain Metamodel;34
5.4.3;Business Service Metamodel;35
5.4.4;Visualization Service (VS) Metamodel;35
5.4.5;S2IP-Based Adaptable Visualization Service Design Process;35
5.5;Example of Visualization Services Design;36
5.6;Conclusion;38
5.7;References;39
6;From End-User’s Requirements to Web Services Retrieval: A Semantic and Intention-Driven Approach;41
6.1;Introduction;41
6.2;SATIS Approach;43
6.3;SATISAuthoringProcess;45
6.3.1;Elicitation Step;45
6.3.2;Formalisation Step;47
6.3.3;Fragmentation Step;48
6.4;SATIS Rendering Process;50
6.5;Improving Collaboration among Community Members;51
6.6;Conclusion;54
6.7;References;54
7;Lean Manufacturing in Public Services: Prospects for Value Creation;56
7.1;Introduction;56
7.2;Lean Manufacturing and Service Operations;57
7.3;Affective Commitment Significance;58
7.4;Case Study;60
7.5;Case Study Findings;62
7.6;Analysis and Discussion;63
7.7;Conclusion;66
7.8;References;66
8;Determinants of Continuance Intention towards Self-service Innovation: A Case of Electronic Government Services;69
8.1;Introduction;69
8.2;Literature Review;70
8.2.1;Innovativeness;71
8.2.2;Involvement;72
8.3;Research Propositions;72
8.4;Research Contribution;73
8.5;References;74
9;A Service Science and Engineering Approach to Public Information Services in Exceptional Situations - Examples from Transport;76
9.1;Introduction;76
9.1.1;Context;77
9.1.2;Relevant Technologies;78
9.1.3;Main Foundations for the Proposed Framework: SSME and CDIO;79
9.1.4;Relevant Aspects of Information Services on Exceptional Situations;80
9.1.5;Organization of the Paper;80
9.2;The CCDIO Loop;81
9.2.1;Contemplate;83
9.2.2;Conceive;84
9.2.3;Design;85
9.2.4;Implement;87
9.2.5;Operate;88
9.3;Examples of Information Services in Exceptional Situations for Public Transport;88
9.3.1;Example 1 - Information Service for Travelers That Are Likely to be Affected by Heavy Transport Delays;89
9.3.2;Example 2 - Information Services for People Attending Large Gatherings;90
9.3.3;Example 3 - Information Services on Strikes Affecting Large Number of Travelers;90
9.3.4;Advances in Technologies and Social Perception;90
9.4;Conclusions;91
9.5;References;91
10;Service Portfolio Design for Service Innovation Management: The Case of a Luxemburgish Research and Technology Organization;93
10.1;Introduction;93
10.2;Service Innovation Management Model;94
10.2.1;New Service Development Processes;94
10.2.2;NSD through the Resource-Based View Lens;94
10.2.3;Innovation Capabilities;95
10.3;Organizational Design of Sustainable Services Innovation RTOs: Evidence from the CITI;96
10.4;Service Portfolio Design: A Proposition;98
10.4.1;Service Line Core Business: “Service Generic Level”;99
10.4.2;Assets: Coordination with Scientific and Technological Managers;101
10.4.3;Contextualization: The Market Link;102
10.5;Conclusion;105
10.6;References;105
11;Definition of a Description Language for Business Service Decomposition;107
11.1;Introduction;107
11.2;The Needs of Describing Business Services and Their Decomposition;108
11.2.1;Representation of Services;108
11.2.2;Motivation Example;110
11.2.3;Description Language Requirements;111
11.3;Business Service Description Language;112
11.3.1;Informal Definition of BSDL;112
11.3.2;Formal Definition of BSDL;112
11.4;Related Work;118
11.5;Conclusion;120
11.6;References;121
12;Can Software Architecture Review Methods Apply to Service Design?;122
12.1;Introduction;122
12.2;Software Architecture;123
12.2.1;What Is Software Architecture?;123
12.2.2;Software Quality;123
12.2.3;Software Evaluation;124
12.3;Service Evaluation;126
12.3.1;Service Quality Model;127
12.3.2;Service Design;128
12.4;Service Architecture Reviews;129
12.4.1;Service Quality Attributes;129
12.4.2;Service Architecture Review Method;130
12.4.3;Identifying and Classifying the Scenarios;131
12.4.4;The Review Workshop;132
12.4.5;The Architecture Review Report;133
12.5;Future Work;134
12.6;References;134
13;Framework for Design Research in Health and Care Services;136
13.1;Introduction;136
13.1.1;Learning Disability;137
13.1.2;Services;137
13.2;ServiceDesign;138
13.3;Proposed Research Framework;140
13.3.1;Initial Descriptions of the Design Task;141
13.3.2;Design Process;142
13.3.3;Prescription and Final Description;143
13.4;Framework as an Engineering Design Process;143
13.5;Conclusion;144
13.6;References;145
14;Towards an Ontology-Based Approach for Creating Sustainable Services;147
14.1;Introduction;147
14.2;Related Research: Services, Ontologies, Sustainability;148
14.3;Towards Sustainable Services;151
14.3.1;Identification and Usage-Based Validation of the Information Kernel of Services;151
14.3.2;Co-creation of the Information Kernel of Services and Sustainability;153
14.3.3;Towards Defining Sustainable Services;154
14.4;Services-Based Approach for Development of the Cross-Pollination Space;155
14.5;Perspectives and Conclusions;158
14.6;References;159
15;Systemic Service Design: Aligning Value and Implementation;161
15.1;Introduction;161
15.2;Designing Service Offering and Service Implementation;164
15.2.1;Analyzing Service Offering and Implementation As-Is;165
15.2.2;Identifying Improvement Opportunities;169
15.2.3;Designing the Service Offering and Implementation To-Be;170
15.3;Related Work;173
15.4;Conclusion and Future Work;174
15.5;References;174
16;A Framework for Developing a Co-design Environment for e-Business Applications;176
16.1;Introduction;176
16.2;The Research Framework;177
16.3;The Traditional e-Business Environment – A Malaysian Scenario;178
16.4;New e-Business Environment;180
16.5;The 3D Virtual e-Business Experience Environment: Design Considerations;181
16.6;Components of Co-creation Experience Model;184
16.7;3D Experience Environment: Design Scenario;186
16.8;Conclusion;188
16.9;References;188
17;On Service Systems – By Definition of Elementary Concepts towards the Sound Theory of Service Science;190
17.1;Introduction;190
17.1.1;Service Mindset and Service Systems Definitions;191
17.1.2;Main Considerations and Organization of the Paper;193
17.2;Boundaries, Contexts and Cooperation;194
17.2.1;Prime Service System;195
17.2.2;Service Systems Cooperation;196
17.2.3;Dual Service System;200
17.3;Conclusions;201
17.4;References;201
18;A Conceptual Framework for Service Modelling in a Network of Service Systems;203
18.1;Introduction;203
18.2;Background;204
18.2.1;Services and Service Systems;204
18.2.2;Networks of Service Systems;205
18.2.3;Service Modelling, the Proposed Approach and Related Work;205
18.3;Conceptual Framework for Service Modelling;206
18.3.1;Service Level;207
18.3.2;Service System Level;208
18.3.3;Network of Service Systems Level;209
18.4;Example of a Network of Service Systems;211
18.4.1;Service Level;212
18.4.2;Service System Level;213
18.4.3;Network of Service Systems Level;214
18.5;Conclusion;215
18.6;References;216
19;Services Design for People;218
19.1;What Is Services Design?;218
19.2;Designing Services for Customer Satisfaction;221
19.3;Services Design for a Complex World;223
19.4;Services Design for People;224
19.5;Conclusions;225
19.6;References;225
20;Life Cycle of Virtualized Service Resource in BIRIS Environment;226
20.1;Introduction;226
20.2;Related Work;228
20.3;Service Resource Virtualization;228
20.3.1;Bilateral Resource Virtualization Mechanism;229
20.3.2;Virtualized Service Resource;229
20.4;Life Cycle of Virtualized Service Resource in BIRIS Scenario;230
20.4.1;Establishment of Virtualized Service Resource;230
20.4.2;Selection of Virtualized Service Resource;231
20.4.3;Runtime Usage of Virtualized Service Resource;232
20.4.4;Management of Virtualized Service Resource;232
20.4.5;Discard of Virtualized Service Resource;233
20.5;Conclusion and Future Work;233
20.6;References;233
21;A Conceptual Model of Service Exchange in Service-Dominant Logic;235
21.1;Introduction;235
21.2;Background and Related Work;236
21.2.1;Service-Dominant Logic and Service Systems;236
21.2.2;The Resource-Event-Agent Ontology;238
21.2.3;Service Ontologies;240
21.3;The Resource-Service-System Model;242
21.3.1;Basic Service Exchange Model;242
21.3.2;Additional Model Views;244
21.4;Discussion and Conclusion;247
21.5;References;248
22;Think Large, Act Small: An Approach to Web Services for Embedded Systems Based on the OSGi Framework;250
22.1;Introduction;250
22.2;Web Services;250
22.3;Embedded Systems;251
22.4;Example Scenarios;251
22.4.1;Car Tracking Service;251
22.4.2;Advertising Service for Car Drivers;252
22.5;Requirements of Example Scenarios;252
22.5.1;Exposing Information for External Consumers;253
22.5.2;Accessing External Information;253
22.5.3;Enabling Simultaneous Use of Technologies;253
22.5.4;Facilitating Loose Coupling between Services and Technologies;253
22.6;Problems with Using Web Services in Embedded Systems;253
22.7;OSGi;254
22.8;Apache CXF;254
22.9;Providing OSGi with Distribution Capability;255
22.9.1;Embedding Distribution Capability Inside the Bundles;255
22.9.2;Providing CXF as a Set of OSGi Bundles;255
22.10;Accessing Services Remotely;258
22.10.1;Creating a Remote API;259
22.10.2;Creating a Proxy;260
22.11;Embedded System Platforms;260
22.12;Adapting Apache CXF to Embedded System Platforms;261
22.13;Related Work;261
22.13.1;Extending OSGi with Distribution Capability;261
22.13.2;Deploying Web Services on Embedded System Platforms;262
22.14;Conclusion;262
22.15;References;262
23;Value Co-creation and Customer-Driven Innovation in Social Networking Systems;265
23.1;Introduction;265
23.2;A Conceptual Framework for Value Co-creation;266
23.3;A Social Networking Platform for Value Co-creation;267
23.4;Conclusions;269
23.5;References;269
24;e-Profile Management as a Basic Horizontal Service for the Creation of Specialized e-Services;270
24.1;Introduction;270
24.2;e-Profile Service System;271
24.3;A Middleware Infrastructure Managing the e-Profile as a Web-Based Basic e-Service;272
24.4;References;274
25;Febos: A Service-Oriented System for Collaborative Music Creation;275
25.1;The Digital Music Revolution: Services for Collaborative Creation;275
25.2;Febos: Exploring New Services for Collaborative Music Creation;276
25.3;The Service-Oriented Development of Febos;277
25.4;References;279
26;Compliance in e-Government Service Engineering: State-of-the-Art;281
26.1;Introduction;281
26.2;Extracting Compliance Requirements from Legal Texts;282
26.2.1;Extracting Rights and Obligations from Regulations;282
26.2.2;Modeling Regulations with Goal-Oriented Models;283
26.3;Regulation Modeling and Business Process Compliance;284
26.4;Traceability Support for Compliance;284
26.5;Conclusion;285
26.6;References;285
27;Customer Lifetime Value under Complex Contract Structures;287
27.1;Introduction;287
27.2;Calculation of CLV;287
27.3;New Model for CLV Calculation Based on Semi-Markov Approach;288
27.4;Applications;290
27.4.1;Contract with Minimum Contract Duration;290
27.4.2;Contract with Minimum Duration and Cancellation Peak;291
27.5;Conclusion;292
27.6;References;292
28;Total Cost of Service Life: The Need for Decision Support in Selecting, Comparing and Orchestrating Services;293
28.1;Selecting, Comparing and Orchestrating Services;293
28.2;The Decision Problem;294
28.2.1;Functional and Non-functional Perspectives on Services;294
28.2.2;The Complexity of the Phenomenon “Price”;295
28.2.3;Payment-Oriented Economic Analysis for IT Investments;296
28.2.4;Approaches Observed in Practice;297
28.3;Towards a Finance Plan-Based Decision Support in Service Selection;297
28.4;References;298
29;A Cross Disciplinary Approach to Analyze the Effects of Digitalized Service Implementation;300
29.1;Introduction;300
29.2;The Reformation of the University Practices;301
29.3;Raudin and the Inter Disciplinary Perspective;303
29.4;Conclusion;304
29.5;References;305
30;Towards a Unifying Process Framework for Services Knowledge Management;306
30.1;Introduction;306
30.2;Service Knowledge Management Requirement;307
30.3;Salient Features of a Process Framework;307
30.4;Proposal;308
30.5;Discussion;309
30.6;Conclusion;310
30.7;References;310
31;Author Index;311