Providing Quality to Customers

5. New Auflage 2007
ISBN: 978-0-08-046420-6
Verlag: Taylor & Francis Ltd

Buch, Englisch, 112 Seiten, Format (B × H): 210 mm x 297 mm, Gewicht: 408 g

Reihe: Institute of Learning & Management Super Series

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

Zielgruppe

Professional Practice & Development

Fachgebiete

• Wirtschaftswissenschaften Wirtschaftswissenschaften Literatur für Manager
• Wirtschaftswissenschaften Betriebswirtschaft Management

Inhaltsverzeichnis

Introduction; Chapter 1 Session AQuality and customers; Chapter 2 Session BTowards total quality; Chapter 3 Session CPractical steps to quality; Chapter 4 Performance checks; Chapter 5 Reflect and review;

Über Autor(innen)

Published for the Institute of Leadership & Management