Global Cases in Crisis Communication

A Socio-Cultural Approach
1. Auflage 2025
ISBN: 978-1-032-88122-5
Verlag: Routledge

Buch, Englisch, 448 Seiten, Format (B × H): 152 mm x 229 mm, Gewicht: 644 g

Based on an analysis of 22 crisis cases from 20 countries and NATO (an IGO), this book highlights the link between socio-cultural variables and crisis communication.

This book proposes that crisis communication is greatly influenced by an organization’s socio-cultural environment, consisting of the political system, the economic system, media system, culture (societal and organizational), and activism. Featuring a truly global collection of cases authored by leading academics and practitioners, this book expands the current body of knowledge of the field by emphasizing the centrality of culture to crisis communication.

This book should serve the interests of communication scholars and contribute to the repertoire of communication professionals. Further, it will prove useful to upper-level undergraduate, master’s, and doctoral students focusing on crisis communication and/or global public relations.

Zielgruppe

Academic, Postgraduate, and Undergraduate Advanced

Autoren/Hrsg.

Sriramesh, Krishnamurthy

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Public Relations
• Sozialwissenschaften Medien- und Kommunikationswissenschaften Kommunikationswissenschaften

Inhaltsverzeichnis

Introduction: The Dire Need for a Socio-cultural Perspective of Crisis Communication  1. Overview: Culture and Crisis Communication: The Overlooked Link  2. Finland: HSL’s Influencer Campaign Against Fake Tickets draws Accusations of Racism  3. Norway: Culture as Crisis Resource: Trust and Compliance During the COVID-19 Pandemic  4. Spain: Geopolitical Conflict and Digital Polarization Spawn Crisis for Fashion Brand 5. Ukraine: Wartime Crisis Communication: A Weapon Against ‘Death by a Thousand Cuts’  6. Czech Republic: Geopolitics Creates a Crisis: The Fall of Sberbank CZ  7. Romania: ‘A country is worth more than its gold’: Activists defeat “Canadian” Mining Goliath  8. Italy: Nation Branding Campaign Angers Digital Publics  9. Switzerland: Indigestible Vegetables Bring Down Agricultural Corporation  10. USA: Inclusive Intent, Devastating Outcomes: The Bud Light Controversy  11. USA: Coalition Building for a “distant” crisis: Globalism vs. Isolationism  12. India: When in India… The baby talc Saga of an MNC  13. China: BMW’s Free Ice Cream Giveaway Spawns Expensive Crisis  14. Hong Kong: Airline Staff Misconduct Complaint Causes Multi-Stakeholder Backlash  15. Malaysia: Dual Crisis Narrative: Political Turmoil Hampers Communication during Global Pandemic  16. Turkey: Prioritizing Profit Over Aid?: Red Crescent and the 2023 Earthquake  17. Israel: Cultural Sensitivity and Consumer Backlash: Hoodies Ad Controversy  18. United Arab Emirates (UAE): Starbucks Faces Boycott over Perceived Support for Israel  19. Ghana: Galamsey Woes: Cultural and Systemic Influences on Crisis Communication  20. Chile: A Paper Cartel Scandal Amid a Trust Crisis  21. Argentina: When Activism Strikes Local Government  22. New Zealand: Leaders’ Key Role in Crisis Mitigation: A Government Responds to a Terror Attack  23. NATO: An IGO’s Communication Response to a Global Pandemic

Über Autor(innen)

Krishnamurthy Sriramesh is a Professor at the University of Colorado. North-West University (South Africa) recently honored him as Extraordinary Professor. He has taught a range of courses in 10 universities in North America, Asia, Australasia, and Europe while also delivering seminars/talks in over 40 countries. Recognized for his scholarship on global public relations, culture and public relations, corporate social responsibility (CSR), and crisis communication, his program of research has resulted in 12 edited and co-edited books, over 120 articles and book chapters, and over 150 conference papers and presentations around the world. A 2019 Public Relations Review bibliometric analysis placed him among the top five global public relations scholars.

In 2004, the Institute of Public Relations (USA) recognized his scholarship with the prestigious Pathfinder Award for “original scholarly research contributing to the public relations body of knowledge.” Two of his books won the PRIDE award from the National Communication Association (USA) as the best book on public relations for the year (2003 and 2020). He has won several awards for scholarship including the Faculty Research Award and the Golden Gator Award (University of Florida). He has won awards for teaching including the Charles W. Redding Award (Purdue University) and the Teacher of the Year (University of Florida).