E-Book, Englisch, 286 Seiten, Format (B × H): 155 mm x 230 mm
St. Clair Total Quality Management in Information Services
Nachdruck 2012
ISBN: 978-3-11-096398-4
Verlag: De Gruyter
Format: PDF
Kopierschutz: 1 - PDF Watermark
E-Book, Englisch, 286 Seiten, Format (B × H): 155 mm x 230 mm
Reihe: Information Services Management Series
ISBN: 978-3-11-096398-4
Verlag: De Gruyter
Format: PDF
Kopierschutz: 1 - PDF Watermark
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Weitere Infos & Material
Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: ‘Total quality management means quality service’ -- Part 1 Quality and Information Services -- Part 2 TQM – the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- Index